Mews helps Capsule Hotel Switzerland make a big impact with small spaces

OPERATIONS

The innovative capsule hotel in Switzerland reaps the benefits of seamlessly integrated PMS and POS.

Why it matters: Capsule Hotel Switzerland has four properties across Switzerland with a total of 400 rooms. Each hotel offers safe, central and affordable stays in Basel, Zurich and Lucerne, where their latest opening, chapter lucerne, can be found. Uniquely designed to reflect the local culture, each capsule features an automatic ventilation system, a comfortable mattress and a lockable sliding door, ensuring maximum comfort and functionality. Cozy common areas, such as play and activity corners, are available for guests to relax or meet fellow travelers. Powered by Mews, Capsule Hotel Switzerland plans to open 16 more properties over the next four years.

- 50% of guests access capsules using their phones - < 2 mins for guests to check in - 100% automated payments

Top 3 Core Objectives: “Our front-office team’s focus pivoted from admin and transactions to hosting guests. Mews lets us create a personalized and fully digital guest journey that is truly customer centric.” Adrie Vreeke, CEO

Seamless bookings, check-ins&transactions: The team was searching for a hospitality platform capable of managing the entire customer journey, from reservation to check-out. Their goal was to optimize both the guest experience and operational efficiency.
Empowering staff: Capsule Hotel aimed to ensure that technology would support rather than replace their staff. However, training staff to effectively use new technologies and making them comfortable with these changes presented a challenge.
Fully digital guest journey: Payments need to work smoothly with operations to support a fully digital guest journey. Before, Capsule Hotel had issues with different payment terminals, which meant they had to juggle multiple systems for all the administrative tasks. Managers also found it tricky to handle reporting and refunds.

Innovators Mentioned

Mews

Hedrik Renken

Head of Technology

Capsule Hotel Switzerland

"“The support from Mews has been outstanding. Their team is responsive and knowledgeable, always ready to assist with any questions or issues we might have. This level of support has been crucial in helping us maximize the system's benefits.”"

Hedrik Renken

Head of Technology

👍 Head of Technology Hedrik Renken said that “The support from Mews has been outstanding. Their team is responsive and knowledgeable, always ready to assist with any questions or issues we might have. This level of support has been crucial in helping us maximize the system's benefits.”:

"“The support from Mews has been outstanding. Their team is responsive and knowledgeable, always ready to assist with any questions or issues we might have. This level of support has been crucial in helping us maximize the system's benefits.”"

⚖️ The selection process: During their research process, Hedrik Renken evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

Head of Technology Hedrik Renken said, about their decision: "“For me, the standout feature of Mews is its exceptional user-friendly interface. Both PMS and POS are incredibly intuitive – all operations are synced with no need for manual intervention.”"

📈 The results: Seamless integration between Mews PMS and POS significantly streamlined the brand’s operations, reducing errors and saving time. In Mews, Capsule Hotel Switzerland found a human-centric platform that can handle routine tasks while empowering employees to provide a high level of personal service. Mews Payments enables them to centralize everything from transactions to reporting within a single, user-friendly system.

• Over 50% of guests access capsules using their phones • Customizable dashboards allow for effortless tracking of KPIs
• < 2 minutes for guests to check in • Additional revenue unlocked through easy upsells
• 100% automated payments • Zero chargebacks at chapter lucerne