Entourage sur-le-Lac Resort Improves Customer Service and Marketing through Successful Digital Transformation

OPERATIONS

For some time, the hotel had been facing a number of technological challenges. Its property management system (PMS) had major shortcomings: recurring breakdowns, slow processing, difficulties integrating with other applications, and a complicated user interface.

Why it matters: These issues made employee's work difficult and sometimes frustrating. It was also difficult to obtain reliable data for reporting and analysis and for decision-making and strategizing.

OPERA Cloud Property Management simplifies IT and centralizes data, making information accessible to everyone, anywhere. With an open architecture, built-in integration services, and open APIs to accelerate innovation, the hotel cloud solution meets hoteliers’ needs, redefining the guest experience.

Top 3 Core Objectives: In searching through a sea of options, Entourage sur-le-lac worked with HOTELUS Digital to prioritize ecosystem integrations, simplified business processes, and local regulation compliance for their operations.

Ecosystem Integrations: Entourage sur-le-lac was working through a digital transformation. In the end, the decision was made to install the OPERA Cloud PMS, a proven system with an open API enabling easy connection of complementary applications in the hotel's digital ecosystem.
Simplified Business Processes: With key data readily available, the team is able to action real-time insights from the customizable dashboard to better support the staff and guest experience.
Local Regulation Compliance: The industry-leading cloud PMS platform provides fiscal and legal compliance, and language and currency support in more than 200 countries and territories.

Innovators Mentioned

Entourage sur-le-Lac Resort

Oracle Hospitality

Michel Poirier

Président et conseiller (HOTELUS Digital)

Entourage sur-le-Lac Resort

"Moving key operational software to the cloud is a critical component of modernizing your software stack to achieve a successful digital transformation!"

Michel Poirier

Président et conseiller (HOTELUS Digital)

👍 Président et conseiller (HOTELUS Digital) Michel Poirier said that moving to the cloud was critical for the property:

"Moving key operational software to the cloud is a critical component of modernizing your software stack to achieve a successful digital transformation!"

⚖️ The selection process: During their research process, Michel Poirier evaluated Oracle Hospitality's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Oracle Hospitality was the best fit solution:

Président et conseiller (HOTELUS Digital) Michel Poirier said, about their decision: "With the help of an experienced [Oracle] partner like HOTELUS Digital by your side, there's a good chance that this transformation will be successful."

📈 The results: A few months after adopting the new systems, the benefits are tangible. As a bonus, employees spend less time on non-value-added tasks and more time on customer service. Since implementation, employee satisfaction has soared, testifying to the positive impact of the transition.

Faster guest check in
Improved customer service
Easier integration of new employees

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