Case Study

Entourage sur-le-Lac Resort Improves Customer Service and Marketing through Successful Digital Transformation

Dana Centola

Oracle Hospitality · 12月 15, 2023

For some time, the hotel had been facing a number of technological challenges. Its property management system (PMS) had major shortcomings: recurring breakdowns, slow processing, difficulties integrating with other applications, and a complicated user interface.

Why it matters: These issues made employee's work difficult and sometimes frustrating. It was also difficult to obtain reliable data for reporting and analysis and for decision-making and strategizing.

OPERA Cloud Property Management simplifies IT and centralizes data, making information accessible to everyone, anywhere. With an open architecture, built-in integration services, and open APIs to accelerate innovation, the hotel cloud solution meets hoteliers’ needs, redefining the guest experience.

Top 3 Core Objectives: In searching through a sea of options, Entourage sur-le-lac worked with HOTELUS Digital to prioritize ecosystem integrations, simplified business processes, and local regulation compliance for their operations.

Ecosystem Integrations: Entourage sur-le-lac was working through a digital transformation. In the end, the decision was made to install the OPERA Cloud PMS, a proven system with an open API enabling easy connection of complementary applications in the hotel's digital ecosystem.
Simplified Business Processes: With key data readily available, the team is able to action real-time insights from the customizable dashboard to better support the staff and guest experience.
Local Regulation Compliance: The industry-leading cloud PMS platform provides fiscal and legal compliance, and language and currency support in more than 200 countries and territories.

"Moving key operational software to the cloud is a critical component of modernizing your software stack to achieve a successful digital transformation!"

Michel Poirier

Président et conseiller (HOTELUS Digital)

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👍 Président et conseiller (HOTELUS Digital) Michel Poirier said that moving to the cloud was critical for the property:

"Moving key operational software to the cloud is a critical component of modernizing your software stack to achieve a successful digital transformation!"

⚖️ The selection process: During their research process, Michel Poirier evaluated Oracle Hospitality's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Oracle Hospitality was the best fit solution:

Président et conseiller (HOTELUS Digital) Michel Poirier said, about their decision: "With the help of an experienced [Oracle] partner like HOTELUS Digital by your side, there's a good chance that this transformation will be successful."

📈 The results: A few months after adopting the new systems, the benefits are tangible. As a bonus, employees spend less time on non-value-added tasks and more time on customer service. Since implementation, employee satisfaction has soared, testifying to the positive impact of the transition.