With our move to OPERA Cloud, however, we worked with an authorized third party who allows secure access into the PMS through an owner’s portal. That means homeowners are able to get the information they need whenever and wherever they want it.

Integration as Innovation Pathway: We’re capitalizing on OPERA Cloud’s integration capabilities. We’re pursuing speed to market, especially with contactless offerings that provide guests with self-service options. It’s just another way OPERA Cloud will help with staffing because it’ll require fewer people on the front desk, which is one of the areas where we’re hardest hit.

Extensible Recruiting: OPERA Cloud allows staff to work remotely in a way on-premises PMS never could. That means we can have people sitting in Ottawa or Edmonton and taking reservations for us; it’s like having our own call center anywhere. That’s a tremendous advantage in terms of widening the net to improve recruiting.

Fortified Data Security: In the last couple of years, our industry has seen a huge spike in security incidents – hacking, ransomware, websites getting defaced. They all erode consumer confidence and cause long-lasting reputational damage. The big question for any decently run IT department is, ‘who would want to do business with an organization that underinvests in security or underestimates the importance secure customer data’? We would challenge anyone who is trying to make on-premises systems match the security levels that premier cloud-service providers can offer. We can pretty much guarantee that it can’t be done without a considerable budget and a significant commitment to data security.