City Break Apartments x RMS: 17% RevPAR Growth and 18 Hours Saved a Day

OPERATIONS

City Break Apartments manages 745 units across Dublin — 250 serviced apartments, 395 hotel bedrooms, and 100 listings nationwide. Since moving to RMS in 2024, City Break has automated reservations and payments, removed compliance risk, and used portfolio data to decide where to grow next.

Why it matters: As City Break's portfolio grows across Dublin's districts, its previous PMS created operational bottlenecks and compliance risk. With RMS, the finance and reservations teams benefit from one connected system to run bookings, payments, and reporting, and give leadership the data to plan expansion by district rather than guesswork.

RMS connected City Break's channel manager, payments, and reporting into one platform, replacing manual booking entry and phone-based card payments with automated, compliant workflows.

Top 3 Core Objectives: City Break needed a platform that could let reservations flow in automatically, take payments securely, and turn portfolio data into decisions about where to grow next.

Automate reservations: Bookings from Booking.com arrived by email and had to be typed into the system by hand — up to 60 a day.
Secure payments: Without an integrated payment solution, the team was collecting card details over the phone — real compliance exposure for a business handling high volumes of bookings.
Track profitability by district: Comparing performance across locations, such as occupancy, ADR, RevPAR, meant manual exports, which was too slow to guide where to invest next.

Innovators Mentioned

City Break Apartments

RMS

Ronan Liddy

CFO

City Break Apartments

"RMS has changed how we think about growth. For the first time, we could see exactly which districts were most profitable and where we should be focusing our energy — and our investment."

Ronan Liddy

CFO

👍 CFO Ronan Liddy said that City Break uses district-level data to guide where the business grows next:

"RMS has changed how we think about growth. For the first time, we could see exactly which districts were most profitable and where we should be focusing our energy — and our investment."

⚖️ The selection process: During their research process, Ronan Liddy evaluated RMS's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that RMS was the best fit solution:

CFO Ronan Liddy said, about their decision: "Across reservations, payments, and guest comms, we were spending the equivalent of two people a day on manual work. That time is now back in the business."

📈 The results: Since moving to RMS, City Break has cut manual work across reservations and payments, and turned district-level data into real investment decisions.