Case Study

How Buff and Fellow Eco Cabins increased RevPAR by 60% with RoomRaccoon

Viktoria Wunsch

RoomRaccoon · 9月 19, 2023

Nestled in the captivating landscapes of George, South Africa, Buff and Fellow Eco Cabins is an extraordinary boutique game farm that seamlessly blends rustic charm with unparalleled guest experiences.

Why it matters: From the two initial cabins to the innovative pods inspired by structures in Phuket, Buff and Fellow continually push the boundaries of hospitality. They required an innovative hotel management system that could expand with them while providing an unforgettable stay for guests.

RoomRaccoon provided an all-in-one, cloud-based solution that allowed Buff and Fellow to consolidate their tech stack while elevating their operations, boosting revenue and captivating guests.

Top 3 Core Objectives: Buff and Fellow needed a modern hotel management system that could automate their operations and support their business goals.

Automate dynamic rates: Buff and Fellow never struggled to fill their rooms, but they did miss out on potential revenue due to manual pricing strategies. They required a system that could dynamically adjust room rates based on real-time demand and market conditions to improve RevPAR.
Increase ancillary revenue: Buff and Fellow is well-known for its unique offerings. However, getting the word out about these services was difficult, with most advertising being done through manual emails or at the front desk. They required a modern system to automatically present upcoming guests with a range of added extras and upgrades before their stay.
Streamline workflow: Buff and Fellow used a management system incompatible with their accounting software. This frequently caused errors when data had to be transferred from one program to the other. They needed a system capable of integrating with their accounting software to facilitate streamlined management of their finances.

"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occupancy, and adjusting our rates automatically for longer staying guests."

Frikkie du Toit

Hotel Owner

👍 Hotel Owner Frikkie du Toit said that the ability to adjust pricing dynamically allowed Buff and Fellow to maximise revenue during peak periods while still attracting guests during slower periods through competitive pricing.:

"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occupancy, and adjusting our rates automatically for longer staying guests."

⚖️ The selection process: During their research process, Frikkie du Toit evaluated RoomRaccoon's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that RoomRaccoon was the best fit solution:

Hotel Owner Frikkie du Toit said, about their decision: "The shift in focus from our team has definitely changed. We have fully automated our guest check-in - we aim not to have any contact with some of our guests before they check in. Many of our guests want a private and zero-hassle stay, and online check-in has enabled us to do that."

📈 The results: RoomRaccoon’s hotel management software has worked wonders for Buff and Fellow Eco Cabins. In addition to saving the team valuable time, Buff and Fellow upsold more of their unique offerings than ever before thanks to RaccoonUpsell and increased their RevPAR by 60% in just one year!

60% increase in RevPAR in a year by implementing RoomRaccoon’s dynamic pricing tools.
781% ROI on RaccoonUpsell subscription - RoomRaccoon’s automated guest service menu.
3 hours saved daily with seamless accounting integration.