Case Study

Gleesons reduce no-shows with automated payments

Lindsay Krause

RoomRaccoon · 10月 29, 2024

Founded in 1991 as a small coffee shop, Gleesons has evolved into a vibrant 26-room hotel and restaurant in Roscommon, thanks to a husband-and-wife team who left teaching to follow their hospitality passion.

Why it matters: As the business expanded, so did its need for a more advanced, user-friendly hotel management solution. Transitioning from iHotelligence to RoomRaccoon has enhanced their operations, and they haven't looked back since!

Since making the switch, they've saved countless hours through automation and significantly reduced no-shows and walkouts by implementing prepayments with RaccoonPay.

Top 3 Core Objectives: Family-run Gleesons in Roscommon upgraded to RoomRaccoon to streamline their operations and enhance efficiency.

Automated payments: Before RoomRaccoon, Gleesons struggled with manual payment methods, leading to no-shows and walkouts that jeopardized revenue and strained staff. With RaccoonPay, guests now receive secure payment links before arrival, enabling them to pay in full upfront and streamlining the payment process.
Smarter invoicing: Gleesons faced challenges with their point-of-sale system, which lumped items into a single category, causing confusion during invoicing for staff and guests. RoomRaccoon’s integration with Pixelpoint POS addressed this by individually categorizing each item.
Automate tasks: Gleesons Townhouse sought a more efficient way to manage daily operations. RoomRaccoon’s all-in-one Hotel Management System (HMS) transformed their processes, saving valuable time.

"Our reception team uses RaccoonPay daily, and they are absolutely obsessed!"

Martina McHugh

Financial Controller

👍 Financial Controller Martina McHugh said that The RaccoonPay feature transformed Gleesons’ payment process and freed up staff to focus on guest satisfaction.:

"Our reception team uses RaccoonPay daily, and they are absolutely obsessed!"

⚖️ The selection process: During their research process, Martina McHugh evaluated RoomRaccoon's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that RoomRaccoon was the best fit solution:

Financial Controller Martina McHugh said, about their decision: "The system itself is very user-friendly and fantastic to work with. Although transitioning to a new system can be intimidating, the team absolutely loves it. They wouldn’t go back to the old way of doing things."

📈 The results: With RoomRaccoon's all-in-one solution, Gleesons has saved countless hours through automation and significantly reduced no-shows and walkouts by implementing prepayments with RaccoonPay.

The reception team uses RaccoonPay daily, and Martina reports that most payments are made before check-out. This has significantly reduced no-shows and walkouts, and streamlined operations for the team.
The Pixelpoint integration has streamlined the invoicing process, reduced errors, and allowed Gleesons to provide guests with more detailed and transparent billing, enhancing the overall guest experience.
Gleesons now benefit from greater operational efficiency, saving 5 hours per week thanks to automation.