毎週のニュースレター「Hotel Tech Insider」を購読する
Accor、Marriott、Viceroy、Shangri-La、Rosewood、Expedia、AirBnB などのトップ ブランドの 100,000 人のエグゼクティブに加わり、最新のイノベーションと洞察を週に 1 回メールで受け取りましょう。
Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
OPERATIONS
Digitizing in-room dining in a full-service hotel: Operational and experiential outcomes at Grand Hyatt Singapore
Not yet verified
This case study hasn't been verified by Grand Hyatt Singapore yet
Grand Hyatt Singapore modernized its in-room dining operations by implementing Shiji’s Stellaris Digital Dine integrated with Infrasys POS. The digital platform replaced paper menus and phone ordering with an intuitive, multilingual interface that streamlined workflows and improved accuracy. The initiative supported the hotel’s digital transformation and sustainability goals while elevating the guest experience.
Why it matters:
The initiative supported the hotel’s digital transformation and sustainability goals while elevating the guest experience.
-
By digitizing in-room dining, the hotel reduced manual processes, improved order accuracy, and achieved measurable labor cost savings, demonstrating how luxury hotels can combine operational efficiency with guest-centric innovation.
Top 3 Core Objectives:
Enhance guest experience, drive revenue, and optimize F&B operations through digital transformation.
-
Guest Experience: Deliver a seamless, multilingual, and private in-room ordering experience.
-
Operational Efficiency: Minimize manual entry and free staff to focus on service.
-
Revenue Growth: Increase in-room dining frequency and spend per guest.
Shiji Group
Innovative convenience for your guests. From check-in to checkout, our guest-facing solutions create a seamless experience that drives lasting loyalty.
Innovators Mentioned
Shiji Group
SL
Sunny Li
The hotelier hasn't yet verified the case study.
Director of Information Systems, Grand Hyatt Singapore
Grand Hyatt Singapore
SK
Sebastian Kern
The hotelier hasn't yet verified the case study.
Executive Assistant Manager – Food & Beverage
Grand Hyatt Singapore
"improving speed, accuracy, and guest transparency."
Sunny Li
Director of Information Systems, Grand Hyatt Singapore
👍 Director of Information Systems, Grand Hyatt Singapore
Sunny Li
said that With Stellaris Digital Dine, orders flow directly into our POS system.:
-
"improving speed, accuracy, and guest transparency."
⚖️ The selection process:
During their research process, Sebastian Kern
evaluated Shiji Group's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Shiji Group was the best fit solution:
-
Executive Assistant Manager – Food & Beverage Sebastian Kern said, about their decision: "The digital platform supports our vision of delivering seamless, elevated hospitality while reinforcing Grand Hyatt Singapore as a forward-looking destination."
📈
The results:
Digitization delivered measurable improvements in productivity, accuracy, and sustainability while increasing adoption and revenue.
-
Over 90% of orders now placed digitally, saving ≈ $3,600 per month in labor costs. Order errors dropped from 5–10% to near zero; menu updates now take 2–3 hours instead of 3 weeks.
-
Average order time 3–5 minutes faster; real-time status updates reduced follow-up calls.
-
58% of in-room dining revenue (Jul 2024–Jun 2025) came from digital orders. Complete elimination of paper menus across 699 rooms.
You may also enjoy
パーソナライズされた製品推奨事項を取得する
製品推奨アドバイザー
