How CODA Williamsburg Reduced PMS Costs and Simplified Hotel Operations With Stayntouch

OPERATIONS

Located in Brooklyn's vibrant Williamsburg neighborhood, CODA Williamsburg is a 64-room boutique hotel known for its contemporary design and distinctive guest experience. As part of a major renovation and rebrand, the hotel wanted to modernize its technology, reduce operating costs, and make daily operations easier for employees. After switching to Stayntouch, CODA Williamsburg gained a more intuitive PMS that helped reduce software costs, accelerate staff training, and connect seamlessly with its existing hotel technology.

Why it matters: For a boutique hotel, balancing sophisticated operational capabilities with ease of use and cost efficiency is essential. Stayntouch gives CODA Williamsburg the functionality it needs without unnecessary complexity, helping employees become productive faster while reducing PMS expenses.

Stayntouch helped CODA Williamsburg lower its per-room PMS costs, onboard new employees faster, and seamlessly connect its existing hotel technology.

Top 3 Core Objectives: As part of its renovation and rebrand, CODA Williamsburg wanted to replace its previous PMS with a more modern, cost-effective platform. The hotel needed intuitive technology that employees could learn quickly, particularly those entering hospitality for the first time, while maintaining the functionality and integrations required to support daily operations.

Reduce PMS Costs: Lower the hotel's per-room PMS expenses without sacrificing the capabilities needed to manage daily operations.
Accelerate Staff Onboarding: Implement an intuitive PMS that new employees, including those without previous hotel experience, could learn quickly and use confidently.
Maintain Seamless Integrations: Ensure the new PMS could connect reliably with the hotel's existing reservations, point-of-sale, key management, and CRM systems.

Innovators Mentioned

CODA Williamsburg

Stayntouch

Alberto Hinojosa

General Manager

CODA Williamsburg

"I think what I praise Stayntouch a lot about is the user friendliness, which allows you to onboard and train new hires and get them operational in a shorter time frame when compared to other property management software."

Alberto Hinojosa

General Manager

👍 General Manager Alberto Hinojosa said that When asked about the operational improvements CODA Williamsburg has experienced since switching to Stayntouch:

"I think what I praise Stayntouch a lot about is the user friendliness, which allows you to onboard and train new hires and get them operational in a shorter time frame when compared to other property management software."

⚖️ The selection process: During their research process, Alberto Hinojosa evaluated Stayntouch's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Stayntouch was the best fit solution:

General Manager Alberto Hinojosa said, about their decision: "If you can use an app on your phone, you can use this. It's very, very well designed for the user experience."

📈 The results: Since implementing Stayntouch, CODA Williamsburg has reduced its PMS software costs while giving employees a more intuitive platform for managing daily operations. The system's user-friendly design has helped new hires become operational faster, including employees with little or no hospitality experience. The hotel has also benefited from reliable integrations, flexible reporting, and responsive customer support.

CODA Williamsburg achieved savings on its per-room PMS costs after switching to Stayntouch. The hotel was able to reduce software expenses while gaining a modern, intuitive platform that supports its operational needs.
Stayntouch's intuitive interface and training resources have helped CODA Williamsburg get new employees up to speed faster. Even employees entering hospitality for the first time could quickly learn essential front desk functions, while the platform's visual design also made housekeeping workflows easier for employees with different language backgrounds.
CODA Williamsburg successfully connected Stayntouch with its existing hotel technology, including its central reservations system, point-of-sale platform, key management system, and CRM. They experienced minimal troubleshooting with integrations and the ability to create custom reports when the hotel's specific reporting needs go beyond standard options.