How Hotel Maverick Cut Housekeeping Assignment Time by More Than Half With Stayntouch PMS

OPERATIONS

Located on the campus of Colorado Mesa University in Grand Junction, Colorado, Hotel Maverick is a 60-room teaching hotel that combines traditional hotel operations with hands-on hospitality education. With students regularly rotating through the property for internships and training, having a PMS that's easy to learn and use is especially important. After finding its previous PMS overly complicated for everyday operations, Hotel Maverick switched to Stayntouch. The transition gave the team a more intuitive platform, streamlined housekeeping workflows, and reduced the time spent preparing daily room assignments from 30–40 minutes to 15 minutes or less.

Why it matters: As both a working hotel and a teaching environment, Hotel Maverick needs technology that employees and hospitality students can learn quickly. Stayntouch helps reduce the complexity of everyday tasks while giving managers more efficient ways to organize housekeeping operations.

With Stayntouch, Hotel Maverick reduced housekeeping board preparation time by more than half, gained intuitive workflows for training new team members, and brought housekeeping task management into the PMS.

Top 3 Core Objectives: Hotel Maverick needed a PMS that could better support its operational needs and unique teaching environment. Its previous PMS offered extensive functionality but was often too complicated for front desk employees and student interns to learn. The hotel wanted a more intuitive platform that would reduce training complexity, improve housekeeping efficiency, and support a smooth transition without disrupting daily operations.

Simplify Staff Training: Implement an intuitive PMS that front desk employees and student interns could learn quickly, reducing the complexity of onboarding employees with varying levels of hospitality experience.
Streamline Housekeeping Operations: Make daily room assignments faster and more flexible while bringing housekeeping task management into the PMS instead of relying on a separate application.
Ensure Seamless Implementation: Transition from the previous PMS with clear guidance, hands-on training, and knowledgeable support to help employees confidently adopt the new platform.

Innovators Mentioned

Hotel Maverick

Stayntouch

Lisa Steigerwald

Rooms Division Manager

Hotel Maverick

"We used to spend 30 to 40 minutes, whoever the housekeeping supervisor was, doing the boards in the morning, and now it takes them 15 at most."

Lisa Steigerwald

Rooms Division Manager

👍 Rooms Division Manager Lisa Steigerwald said that When asked about the operational efficiencies Hotel Maverick has experienced since switching to Stayntouch, Lisa highlighted the time saved on daily housekeeping assignments:

"We used to spend 30 to 40 minutes, whoever the housekeeping supervisor was, doing the boards in the morning, and now it takes them 15 at most."

⚖️ The selection process: During their research process, Lisa Steigerwald evaluated Stayntouch's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Stayntouch was the best fit solution:

Rooms Division Manager Lisa Steigerwald said, about their decision: "The number one thing that jumped out is that someone who has worked in a hotel before could sit down, never having used the product, and check somebody in. It's very user friendly, which is exactly what we need for operations. It's really intuitive."

📈 The results: Since implementing Stayntouch, Hotel Maverick has simplified daily operations and improved housekeeping efficiency. The hotel reduced the time spent preparing daily housekeeping boards from 30–40 minutes to 15 minutes or less, while gaining a more intuitive platform for training employees and students. The transition was also supported by a smooth onboarding process and responsive customer support.

50–63% Faster Housekeeping Assignments. With Stayntouch, Hotel Maverick reduced daily housekeeping board preparation time from 30–40 minutes to 15 minutes or less. The ability to automatically or manually assign rooms gives supervisors more flexibility while significantly reducing the time required to organize the day's work. The team also uses Stayntouch Actions to manage housekeeping tasks, eliminating its need for a separate task management application.
More Intuitive Staff Training. Stayntouch provides a straightforward interface that makes it easier for new employees and hospitality students to learn essential front desk functions. Lisa particularly values that common tasks follow clear, consistent workflows, reducing the complexity of training employees who may have little or no previous PMS experience.
Smooth Implementation and Responsive Support. Hotel Maverick experienced a seamless transition from its previous PMS, supported by weekly onboarding calls, access to a training environment, and hands-on assistance during go-live. The Stayntouch team also coordinated with the hotel's other technology vendors to support the transition. Since implementation, Lisa has appreciated being able to contact knowledgeable support representatives who understand the system and can help resolve issues quickly.