better.tab (by Betterspace) vs. Volo:
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The Decision

Choosing the right in-room hotel tablet depends on your hotel’s specific needs and priorities. Both Betterspace GmbH’s better.tab and Volo aim to elevate guest experiences and streamline operations, but they diverge in features, user feedback, and market reach. Betterspace’s strength lies in its deep integration with property management systems and energy management capabilities, while Volo shines in guest engagement, upselling, and ease of use. Which of these aligns better with your hotel’s goals?

Is better.tab or Volo Better for Hotels?

Both better.tab and Volo address guest interaction and operational efficiency by offering in-room touchscreen solutions, but they serve different core purposes. Betterspace’s better.tab emphasizes digital guest directories, energy management, and integrated hotel information, making it ideal for hotels seeking operational cost savings and eco-friendly options. Volo focuses on guest engagement, upselling, and service recovery, providing a platform that drives revenue and enhances the guest experience.

The key difference is their recent review volume and data recency. Volo has 78 reviews, with 11 reviews in the last six months, indicating more current and reliable insights. Betterspace, with only 58 reviews and none in the recent half-year, offers less current feedback. This makes Volo’s user experiences more reflective of recent performance, giving it a decisive edge for hoteliers prioritizing current support and satisfaction.

Would your hotel benefit more from operational savings and sustainability (better.tab), or guest engagement and revenue growth (Volo)? Both products excel in their niches but are optimized for different hotel types and priorities.

Volo vs better.tab: Which Should Your Hotel Choose?

If your hotel aims to increase guest satisfaction while boosting ancillary revenue, Volo is the clear choice. Its features like in-room dining ordering, guest messaging, and personalized promotions have received glowing reviews, with a 97% likelihood to recommend and a 4.89/5 overall rating based on 78 reviews. Volo’s focus on real-time service recovery and upselling makes it ideal for boutique hotels, resorts, and branded properties focused on revenue.

Conversely, if your team prioritizes operational efficiency, sustainability, and cost reduction, better.tab offers compelling advantages. Its seamless PMS integration, energy management capabilities, and paperless directories are praised by users. Its NPS score of 9.17/10 and 58 reviews, though less recent, reflect solid satisfaction, especially among hotels seeking to modernize and reduce environmental impact.

In summary, choose Volo for guest engagement and revenue, and better.tab for operational savings and sustainability. Your hotel’s strategic goals should guide your final decision.

Is better.tab or Volo Easier to Use?

Volo scores higher in ease of use, with a 4.85/5 rating compared to better.tab’s 4.59/5. Based on reviews, Volo’s intuitive interface requires minimal staff training, and its guest-facing design is straightforward, making onboarding smoother. Its customer support is also highly responsive, with users noting quick issue resolution and proactive assistance.

Betterspace’s better.tab has a solid usability score but receives some feedback about tablet speed and hardware durability concerns, which can hinder staff adoption. Its onboarding is rated at 4.62/5, but some users mention that backend customization can be complex.

Edge: Volo.

Which Has Better Features: better.tab or Volo?

Volo offers 10 unique features not found in better.tab, including late checkout, in-room dining ordering, bell services, guest messaging, spa & wellness modules, multi-currency, and video concierge. These features directly enhance guest satisfaction and operational revenue, especially for properties emphasizing amenities and personalized services.

Betterspace has 6 exclusive features, such as bedside alarms, sponsorship opportunities, TV & room controls, bill viewing, express check-out, and multi-lingual support. These are valuable for operational control, upselling, and multilingual communication but are less focused on guest engagement.

Both share 23 features, but Volo’s additional functionalities geared toward guest interaction and revenue are more comprehensive.

Edge: Volo.

Which Has Better Customer Support: better.tab or Volo?

Volo’s customer support scores a 4.89/5, with reviewers praising its responsiveness, proactive troubleshooting, and dedicated account team. Many highlight Volo’s prompt issue resolution, often noting that support is available 24/7, which minimizes guest disruptions.

Betterspace’s support scores 4.62/5, with some reviews indicating good responsiveness but others mentioning room for faster, more proactive responses. Some users report delays in backend improvements and hardware issues that could be better addressed.

Edge: Volo.

Which Has More Integrations: better.tab or Volo?

Betterspace boasts 27 verified integrations, including key PMS and channel management systems like 4SUITES, hotelkit, apaleo GmbH, and TrustYou. These extensive partnerships facilitate seamless operational workflows and data sharing.

Volo has 22 verified partners, including WebRezPro, Stayntouch, SiteMinder, and Maestro PMS. While slightly fewer, these integrations cover most major systems, and Volo’s flexible API allows tailored connections.

For broader system compatibility, better.space holds a slight edge, but Volo’s integrations are sufficient for most hotel environments.

Edge: Betterspace GmbH.

Which Do Hoteliers Rate Higher: better.tab or Volo?

Volo’s recent reviews show a higher overall rating of 4.89/5, with a 97% likelihood to recommend, based on 78 reviews, including 11 recent ones. Hoteliers praise its user-friendly interface, responsiveness, and guest engagement features.

Betterspace’s better.tab scores 4.84/5 on overall ratings, with an 89% likelihood to recommend from 58 reviews, but with no recent feedback in the last six months. Its users appreciate integration and energy management but note hardware durability issues.

For current satisfaction, Volo has the clear edge.

How Much Do better.tab and Volo Cost?

Volo charges a flat $1,200 monthly fee with no implementation or setup costs, but specific pricing for larger deployments may vary. better.tab’s pricing details are not publicly available, which could indicate custom quotes or higher overall costs, especially since no freemium or trial options are listed.

Given the transparent pricing and monthly flat fee, Volo offers a predictable cost structure, while better.tab’s pricing may require direct negotiation.

What Type of Hotel Should Use better.tab?

• Hotels prioritizing operational efficiency, energy savings, and sustainability.
• Properties seeking to replace paper directories and reduce printing costs.
• Hotels with existing PMS systems that want seamless integration.
• Properties with a focus on eco-friendly branding.
• Hotels with a mix of leisure and business guests who value digital information and control.

Not ideal if your hotel primarily relies on high guest engagement, entertainment, or upselling, as better.tab’s feature set is more operationally focused.

What Type of Hotel Should Use Volo?

• Hotels aiming to increase guest satisfaction through interactive services.
• Properties focused on upselling food, beverages, and amenities.
• Hotels seeking to improve service recovery and personalized guest experiences.
• Boutique hotels, resorts, and branded properties with diverse amenities.
• Hotels looking for a user-friendly platform with quick staff onboarding.

Not ideal if your hotel’s main goal is operational cost savings, energy management, or sustainability without a strong emphasis on guest engagement.

The Bottom Line for Hotels

Betterspace’s better.tab is best suited for hotels that want to modernize operations, reduce costs, and promote eco-friendly practices. Its integration with PMS and energy management capabilities make it attractive for properties looking to improve operational efficiency.

Volo excels in guest engagement, upselling, and service recovery, making it ideal for hotels that prioritize guest satisfaction and revenue growth. Its ease of use, broad feature set, and recent high ratings make it the recommended choice for most hoteliers today.

If your focus is on innovative guest experiences and revenue, Volo is the superior pick. But if operational efficiency and sustainability are your priorities, better.tab offers a compelling solution.