LOISIUM Hotels – A strong brand on a digitalization course

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LOISIUM Hotels – A strong brand on a digitalization course

LOISIUM Wine & SPA has equipped all hotels with the digital guest directory better.guest to simplify guest communication and information.

Why it matters: Betterspace’s digital guest directory better.guest is used as an efficient assistant in the area of the customer journey.

Via the digital guest directory, hotels provide their guests with daily updates in their rooms. In addition, the tablets offer a lot of up- and cross-selling opportunities directly in the hotel room.

Top 3 Core Objectives: LOISIUM Wine & SPA is not digitalizing for the sake of digitalization, but to actively shape the future of their hotels.

Optimizing the guest journey: Guest's needs are changing and younger target groups require digital solutions during their trip. LOISIUM Wine & SPA wants to use digitalization to offer more services and added value.
Enhancing guest information: To ensure that hotel guests have up-to-date information around the clock, they needed an alternative to printed media.
Improving processes: Hotel staff should be able to reach guests more targeted with information or offers.

"By using the Betterspace solutions, we have definitely been able to improve our processes in the area of guest communication and guest information. We no longer use printed brochures that quickly lose their validity. We can definitely see a significant added value and cost saving here."

Mustafa Oezdemir

Managing Partner at LOISIUM Wine & SPA

Innovators Mentioned

LOISIUM Hotels

Betterspace GmbH

Mustafa Oezdemir

Managing Partner at LOISIUM Wine & SPA

LOISIUM Hotels

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👍 Managing Partner at LOISIUM Wine & SPA Mustafa Oezdemir said that by using the digital guest directory better.guest, LOISIUM Wine & SPA can offer guests up-to-date information while saving time and money:

"By using the Betterspace solutions, we have definitely been able to improve our processes in the area of guest communication and guest information. We no longer use printed brochures that quickly lose their validity. We can definitely see a significant added value and cost saving here."

⚖️ The selection process: During their research process, Mustafa Oezdemir evaluated Betterspace GmbH's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Betterspace GmbH was the best fit solution:

Managing Partner at LOISIUM Wine & SPA Mustafa Oezdemir said, about their decision: "As a young, dynamic and growing company in the field of digitalization, Betterspace was already a notable address. Actively investing more in this area and bringing digital solutions to bear was a task for LOISIUM, which we initiated even before the pandemic. In particular, the mix of hotel-experienced as well as technical staff was decisive for the cooperation. Betterspace moves with the times and proactively introduces new digital solutions. For LOISIUM, the cooperation with Betterspace symbolizes a collaboration at eye level with a lot of potential."

📈 The results: All hotel rooms of the young Austrian hotel chain have been equipped with the digital guest directory better.guest, which creates automated processes and optimizes communication with hotel guests.

Easy guest communication: The hotel's team can communicate with guests in a targeted manner and provide them with relevant and up-to-date information.
New up- and cross-selling opportunities: The restaurants and wellness areas can promote products and invite guests to book an experience,
Partner for the future: Even after two years, they are in constant exchange in order to ensure and expand the existing functionalities as well as planning new projects.