Exely HMS vs. Easy Innkeeping (by GraceSoft ):
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The Decision

Choosing between Exely HMS by Exely and Easy Innkeeping by GraceSoft hinges on your hotel’s needs for integration, customer support, and recent review activity. Exely’s more recent and numerous reviews provide a clearer picture of current performance, making it the more reliable choice for most hoteliers. Both products aim to streamline operations and increase revenue, but their strengths and weaknesses differ significantly.

Is Exely HMS or Easy Innkeeping Better for Hotels?

Both Exely and GraceSoft target small to midsize properties, offering core property management functionalities. Exely excels with extensive integrations, automation, and a focus on boosting direct bookings, making it ideal for hotels looking to grow revenue through online channels. Conversely, GraceSoft emphasizes ease of use, CRM capabilities, and a broader feature set in a straightforward platform, more suited for properties prioritizing guest communication and operational simplicity.

When it comes to recent reviews, Exely’s 18 over the last six months versus GraceSoft’s zero reviews suggest that Exely’s current performance and support are better documented. Both products handle reservations and guest management, but Exely’s focus on channel management and automation sets it apart for hotels aiming for scale. Which of these priorities aligns best with your hotel’s strategy?

Exely HMS vs Easy Innkeeping: Which Should Your Hotel Choose?

If your hotel needs a platform that integrates well with OTAs, offers robust channel management, and emphasizes increasing direct bookings, go with Exely. Its higher review count and recent positive feedback about its intuitive system and support make it the safer choice for growth-focused properties.

On the other hand, if your team values simple, user-friendly software with CRM features and seamless OTA connections—especially for smaller properties or those with limited technical staff—GraceSoft may be sufficient. However, note that GraceSoft’s reviews are scarce and outdated, favoring Exely’s proven track record in recent performance.

Is Exely HMS or Easy Innkeeping Easier to Use?

Exely boasts a high ease of use score of 4.88/5, and recent reviews praise its intuitive interface and straightforward integration into daily operations. Many users mention that staff adoption was smooth, and onboarding was rated at 4.82/5, supported by responsive customer service.

GraceSoft’s ease of use is slightly lower at 4.4/5, with review comments highlighting helpful support but noting occasional aesthetic and usability issues on the backend. Its onboarding is slightly behind at 4.67/5, and its user experience appears less modern.

Edge: Exely HMS.

Which Has Better Features: Exely or GraceSoft?

Exely offers 35 shared features plus three unique ones—RevPaR & ADR Reports, Rate Shopping Module, and GDPR compliance—focusing on revenue management and legal adherence. GraceSoft provides 13 exclusive features, such as direct billing, automated assignments, and a guest CRM, emphasizing operational automation and guest engagement.

Exely’s feature set is more comprehensive for revenue growth and compliance, while GraceSoft’s strengths lie in guest management and simplified operations. For hotels needing advanced revenue tools, Exely’s feature count gives it a clear edge.

Edge: Exely HMS.

Which Has Better Customer Support: Exely or GraceSoft?

Exely’s customer support is highly rated at 4.9/5, with reviews praising the quick, helpful responses and continuous improvements. Many recent reviewers note that support staff are sociable, responsive, and proactive in resolving issues, which enhances confidence in their service.

GraceSoft’s support scores a perfect 5/5, but reviews are limited and outdated, focusing on their courteous staff and prompt help. Without more recent reviews, it’s difficult to assess current performance, but Exely’s recent feedback makes it the safer bet.

Edge: Exely HMS.

Which Has More Integrations: Exely or GraceSoft?

Exely boasts 8 verified partner integrations, including major OTAs and revenue management tools like Booking.com and IDeaS. GraceSoft offers no verified integrations, limiting its connectivity to third-party systems.

For hotels relying on seamless OTA integration and channel management, Exely’s wider partner network offers significant advantages. GraceSoft’s limited integrations make it less adaptable for modern, multi-channel operations.

Edge: Exely HMS.

Which Do Hoteliers Rate Higher: Exely or GraceSoft?

Exely’s reviews are recent and plentiful, with a high likelihood to recommend score of 98%, and an overall rating of 81.89 on the HTTR Score. Many users from diverse hotel segments—boutique, city center, conference hotels—praise its reliability, support, and revenue features.

GraceSoft’s ratings are scarce, with no recent reviews, and a low overall score of 0, which questions its current performance. Hoteliers looking for proven satisfaction should lean toward Exely.

Edge: Exely HMS.

How Much Do Exely and GraceSoft Cost?

Exely’s base price is $400 per month, with no free tier or trial period. GraceSoft charges $300 per month with a 30-day trial, but lacks clarity on additional costs or implementation fees.

Given the recent reviews and support activity, Exely’s slightly higher price appears justified by its active development and extensive features, whereas GraceSoft’s pricing may be more appealing to very budget-conscious properties but less comprehensive.

What Type of Hotel Should Use Exely HMS?

• Hotels seeking to increase direct bookings and optimize online reputation.
• Properties aiming for robust integration with OTAs and revenue management tools.
• Hotels with a tech-savvy team that can leverage automation and detailed analytics.
• Larger boutique hotels or conference centers needing reliable support and scalability.

Not ideal if:

• Your property is very small, with minimal online presence.
• You prefer a simple, straightforward management system without extensive integrations.
• Your team requires offline capabilities or limited internet reliance.

What Type of Hotel Should Use Easy Innkeeping?

• Small to midsize properties that prioritize guest communication and operational simplicity.
• Hotels that need basic reservation management with quick onboarding.
• Properties with limited or no technical staff, valuing support and ease of use.
• Inns, cabins, or vacation rentals where operational automation is a secondary priority.

Not ideal if:

• Your property relies heavily on OTA integrations or channel management.
• You need advanced revenue management or detailed analytics.
• Offline operation or data security is a top concern.

Exely vs Easy Innkeeping: The Bottom Line for Hotels

Exely’s core strength lies in its comprehensive, integrated platform that supports revenue growth through channel management, automation, and detailed reporting. It’s best suited for hotels that want to scale operations, reduce manual tasks, and maximize online presence.

If your hotel needs a reliable, feature-rich system with extensive support and integrations, Exely clearly outperforms GraceSoft, especially considering its recent review activity and high satisfaction scores.

Alternatively, GraceSoft might serve smaller properties with straightforward needs and minimal OTA reliance, but its limited recent feedback and lack of integrations make it less compelling for growth-oriented hotels.

In conclusion, for most hotels looking for an active, well-supported management platform with proven recent performance, Exely HMS is the stronger choice. It offers the depth, reliability, and support necessary to handle modern hospitality demands effectively.