Case Study

How Hotel 1620 Plymouth Harbor Streamlined Operations and Increased Revenue with Canary

Amanda McDowell

Canary Technologies · oktober 29, 2024

Hotel 1620 Plymouth Harbor is a historic yet contemporary hotel based in Plymouth, MA. In addition to its 177 rooms, the property boasts a number of amenities on site, including a pool, splash pad, bistro, meeting rooms, event spaces and more.

Why it matters: Before Canary, guests were constantly calling or emailing front desk agents, creating a backlog of administrative work.

Because the staff was required to do so much multitasking, there were many inefficiencies that created long lines, which impacted guest experience.

Top 3 Core Objectives: With Canary’s Guest Management System, Hotel 1620 sought to improve the experience for both staff and guests.

Improve Staff Satisfaction: Elevate staff service levels and morale, while also attracting new hires and retaining existing staff.
Increase Revenue: Serve upsells to guests more in a more personal way to generate additional income.
Improve the Guest Experience: Provide a modern, seamless experience for guests.

"In the ever changing world of hospitality, Canary has allowed us to meet customers where they are"

Tom Anderson

General Manager

👍 General Manager Tom Anderson said that Canary has improved their guest service, increased revenue and elevated staff engagement.:

"In the ever changing world of hospitality, Canary has allowed us to meet customers where they are"

⚖️ The selection process: During their research process, Tom Anderson evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

General Manager Tom Anderson said, about their decision: "The Canary team has been amazing to work with, especially their support team. Canary feels like an extension of our team."

📈 The results: Hotel 1620 achieved all the goals it set out to by deploying Canary's Guest Management System

With Canary, the hotel was able to streamline guest communication, improving and personalizing the guest stay while relieving staff from administration tasks.
Since implementing Canary, Hotel 1620 is averaging more than $10 a tip, with their top earner grossing over $2,100 to date.
The hotel has driven additional upsell revenue by personalizing add-on offers — in a single guest message promoting a discount for extending their stay, the hotel generated $650 within minutes.