Case Study

Elevating the Swiss Resort Experience with Canary and Protel

Amanda McDowell

Canary Technologies · oktober 20, 2025

Bergwelt Grindelwald paired Canary Technologies’ Guest Management System with Protel PMS to streamline operations, boost upsells, and enhance guest communication — all while reducing waste and saving 25+ hours of labor per month.

Why it matters: Digitizing the guest journey saves time, supports sustainability, and unlocks significant new revenue streams.

Canary’s Mobile Check-In and Guest Messaging simplified pre-arrival communication, while Dynamic Upsells helped convert in-stay experiences into over USD $630K in add-on revenue.

Top 3 Core Objectives: The hotel aimed to modernize the guest journey, streamline admin tasks, and improve upsell performance.

Streamline Check-In: Replace manual ID collection and printed forms with a digital pre-arrival process synced to Protel's PMS.
Improve Communication: Use Guest Messaging to broadcast updates, promote events, and share on-site experiences.
Drive Upsell Revenue: Launch Dynamic Upsells to showcase the spa, dining, and experiences directly to guests.

"Before Canary, we used email for all of our pre-arrival communication. It was time-consuming and inconsistent. We estimate that Canary saved our front desk over 25 hours of labor last month."

Tanja Münker

General Manager

👍 General Manager Tanja Münker said that Canary eliminated manual pre-arrival email work and boosted efficiency:

"Before Canary, we used email for all of our pre-arrival communication. It was time-consuming and inconsistent. We estimate that Canary saved our front desk over 25 hours of labor last month."

⚖️ The selection process: During their research process, Tanja Münker evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

General Manager Tanja Münker said, about their decision: "We love using broadcast messages to promote events, send special notifications and highlight on-site experiences. It makes it so much easier to communicate and keep guests informed of everything going on."

📈 The results: Bergwelt Grindelwald saved over 25 labor hours per month and generated USD $630,500 in upsell requests after implementing Canary.