The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
|
|
|---|---|---|
| 小型(10-24 间客房) ▾ | #56 1 条评价 | #11 117 条评价 |
| 中型(25-74 间客房) ▾ | #47 1 条评价 | #7 157 条评价 |
| 大型(75-199 间客房) ▾ | #26 2 条评价 | #17 9 条评价 |
| 超大型(200+ 间客房) ▾ | #26 0 条评价 | #11 5 条评价 |
按物业类型
| 细分市场 |
|
|
|---|---|---|
| 精品酒店 ▾ | #50 1 条评价 | #8 165 条评价 |
| 豪华酒店 ▾ | #42 2 条评价 | #11 80 条评价 |
| 品牌/连锁酒店 ▾ | #34 3 条评价 | #8 62 条评价 |
| 长住酒店 ▾ | #51 0 条评价 | #9 27 条评价 |
按区域
| 细分市场 |
|
|
|---|---|---|
| 北美 ▾ | #37 1 条评价 | #17 30 条评价 |
| 欧洲 ▾ | #38 2 条评价 | #3 228 条评价 |
| 亚太 ▾ | #41 0 条评价 | #11 13 条评价 |
| 中东 | — | #17 2 条评价 |
Choosing the right property management system (PMS) can significantly impact your hotel’s operations, guest satisfaction, and revenue. Amadeus Property Management by Amadeus and Clock PMS by Clock are two prominent options, but they serve different hotel profiles and operational priorities. While Amadeus boasts a long-standing presence in Europe and a focus on distribution and scale, Clock offers a broader feature set, ease of use, and extensive integrations. Which one aligns better with your hotel’s needs?
Both products aim to streamline daily operations, but they differ markedly in user experience, feature depth, target hotel segments, and market maturity. Your decision hinges on your hotel’s size, complexity, and growth ambitions. Are you ready to explore their strengths and weaknesses in detail?
Amadeus Property Management targets mid-sized and independent hotels seeking a reliable, scalable system with strong distribution capabilities. Its core strengths lie in property management and distribution, especially for European hotels, with an emphasis on demand generation and occupancy. However, with only four reviews and a near-zero recent review count, its current user feedback is scarce, making it difficult to gauge real-world performance and support quality.
Clock PMS, by contrast, has amassed over 250 reviews in recent months, with a high average rating of 4.8/5. Its focus is on operational efficiency for a wide variety of hotel types—from boutique hotels and hostels to resorts—highlighting its comprehensive feature set, ease of use, and strong customer support. Is your hotel looking for a system with proven recent user satisfaction? Or do you prefer a system with a long legacy but limited recent feedback?
If your hotel needs a flexible, all-in-one cloud-based solution with many automation features that reduce manual work, Clock PMS is the clear choice. Its extensive features—ranging from online check-in to guest messaging, POS, and revenue management—are designed for busy properties that value operational ease and guest engagement.
On the other hand, if your hotel prioritizes distribution, especially in the European market, and requires a property management system that integrates deeply with global distribution channels, Amadeus might appeal more. Its advanced distribution capabilities and focus on midchain and independent hotels make it suitable for those with complex demand-generation needs. Considering recent reviews and customer ratings, which core capabilities align best with your hotel's strategic goals?
Clock PMS scores a 4.78/5 for ease of use, with reviews praising its intuitive interface and straightforward onboarding. Hoteliers find it simplifies staff training, with many users noting that new employees can be trained quickly, reducing onboarding time and operational disruptions.
In contrast, Amadeus scores a 3.5/5 in ease of use, with reviews indicating some challenges in setup and support, especially in regions like the Netherlands, where service was criticized. Limited recent reviews and a lower overall rating suggest that Clock offers a smoother, more satisfying experience across diverse hotel types. Edge: Clock PMS.
Clock PMS offers a vast array of features—41 unique functionalities—covering everything from booking engine, EPoS, guest profiles, multichannel communication, automated workflows, and staff mobile apps. Its extensive feature set caters to hotels that need a highly customizable, feature-rich platform to manage operations end-to-end.
Amadeus provides only one feature unique to it—on-premise deployment—alongside 16 shared features. Its limited feature depth makes it less versatile for hotels wanting comprehensive automation and guest engagement tools. Edge: Clock PMS.
Clock PMS's support scores a remarkable 4.75/5, with reviews highlighting quick, helpful responses and proactive assistance. Users frequently mention that support makes onboarding easier and resolves issues efficiently, which is essential for busy hotel operations.
Amadeus, with a score of 3.63/5, has mixed reviews. Some users praise their support when it functions, but ongoing complaints about regional service issues and slow responses—especially in the Netherlands—undermine confidence. Overall, Clock’s support is more consistent and highly rated. Edge: Clock PMS.
Clock PMS boasts 111 verified integrations, including key partners like Curacity, Hotel Investor Apps, and various revenue management and marketing tools. Its open API and extensive third-party support allow hotels to tailor their tech stack easily.
Amadeus has slightly fewer verified partners—104—including leading global distribution and booking solutions, with many shared integrations. However, Clock’s broader partner network and API flexibility give it a slight edge. Edge: Clock PMS.
Recent reviews show Clock PMS's average rating of 4.8/5, with high scores across all segments, especially independent and boutique hotels. Hoteliers praise its usability, support, and feature set, with some reviewers calling it a “game-changer” in daily operations.
Amadeus’s overall rating is 2.5/5 based on just four reviews, with critical feedback about support and regional service issues. Its limited recent feedback suggests less confidence among users today. Edge: Clock PMS.
Amadeus does not publicly disclose pricing; it likely involves tailored quotes based on hotel size and needs. Its lack of a free trial or transparent pricing may be a barrier for hotels seeking upfront costs.
Clock PMS charges $600/month with no setup fees, and no hidden charges or connection fees on integrations. Its transparent pricing and included features make it easier to evaluate ROI and budget accordingly.
Not ideal if your hotel needs a modern, highly automated system with a focus on guest engagement and operational ease.
Not ideal if your hotel relies on legacy systems or requires highly regionalized support not yet available from Clock.
Amadeus Property Management offers a traditional, distribution-focused PMS that suits European midchain and independent hotels aiming for demand-driven growth. Its limited recent reviews and support challenges suggest it’s best for hotels already embedded in its ecosystem or with specific distribution needs.
Clock PMS, by contrast, stands out as a highly rated, feature-rich, and user-friendly platform suitable for diverse hotel types globally. Its extensive integrations, automation, and superior support make it a compelling choice for hotels prioritizing operational efficiency and guest experience.
If your hotel values recent feedback, high ratings, and broad functionality, Clock PMS is the safer, more proven investment today. For demand-focused hotels with a European footprint and distribution priorities, Amadeus may still hold appeal—though recent support concerns are worth noting.
In conclusion: For most hotels today, Clock PMS’s current user satisfaction and feature set make it the clear leader. If distribution and scale are your primary concerns, Amadeus might still be relevant, but you should be prepared for less current support feedback and fewer recent reviews to guide your decision.
我们分析了 6 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
该目标暂无已发布的案例研究。
"Clock is best all-in-one platform for managing hotel and event operations in one connected environment. It makes it easy to track bookings, organize group reservations, and handle..."
该目标暂无已发布的案例研究。
"Elegancia selected Clock for its flexibility, strong integration capabilities, and robust multi-property management—an essential requirement for a growing hotel group. The ability..."
该目标暂无已发布的案例研究。
"Quicker service, reduced request errors, and more consistent operations, resulting in higher guest satisfaction"
酒店从业者喜爱的方面
Clock PMS+ 提供丰富的功能,有助于管理酒店运营和活动。然而,一些用户发现功能繁多,难以管理,建议改进其组织方式。
该软件通过节省时间并简化部门之间的沟通和协调,显著提高了运营效率,为员工和客人带来更顺畅的体验。
用户对响应式支持服务和定期更新表示赞赏,这些更新引入了新功能和改进,确保了系统的可靠性和与用户需求的相关性。
酒店从业者提出异议的方面
用户偶尔会遇到以代码形式显示的错误消息,这让他们难以快速解决问题。直接从错误消息导航到问题可以提升用户体验。
报告功能虽然全面,但速度较慢,限制了其目前的有效性。用户建议进行优化,以解锁更多强大的功能。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。Amadeus Property Management 和 Clock PMS 共享许多核心 Property Management Systems 功能,但各有独特的能力。Amadeus Property Management 提供 104 个经验证的集成合作伙伴,而 Clock PMS 提供 111 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Clock PMS 在易用性方面领先,评分为 4.8/5 对比 3.5/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Amadeus Property Management:否。Clock PMS:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Amadeus 的 HT Score 为 0,Clock 的为 84。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
|
用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
|
技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
|
该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
|
该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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