The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 772 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
ASA Hotelsoftware 表现出色 在 customer support and ROI 方面 ,拥有独特功能如 Mobile Device Notes & Tasks (Voice-to-Text) and Native Email Marketing.
Oracle Hospitality 表现出色 在 云集成和移动性 方面 — 尤其适合 brand 类型的物业 (4.2/5) ,拥有独特功能如 Guest CRM and Guest profiles.
基于 HTR 上 772 条经验证的酒店从业者评价的并排评分。
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| 起始价格 | From $1,000/mo | From $700/mo |
| 经验证的评价 | 11 | 761 |
在分析了 772 条经验证的评价后,ASA Hotelsoftware 用户最看重其 ,而 Oracle Hospitality 用户则强调 云集成和移动性, 定制化和灵活性, 与第三方系统集成。点击任意主题查看评价者的反馈。
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各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
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| 小型(10-24 间客房) ▾ | #49 4 条评价 | #17 63 条评价 |
| 中型(25-74 间客房) ▾ | #43 6 条评价 | #2 334 条评价 |
| 大型(75-199 间客房) ▾ | — | #1 252 条评价 |
| 超大型(200+ 间客房) ▾ | — | #1 91 条评价 |
按物业类型
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| 精品酒店 ▾ | #61 1 条评价 | #4 242 条评价 |
| 豪华酒店 ▾ | #51 2 条评价 | #1 477 条评价 |
| 品牌/连锁酒店 ▾ | #59 1 条评价 | #1 342 条评价 |
| 长住酒店 ▾ | #39 2 条评价 | #6 35 条评价 |
按区域
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| 北美 ▾ | — | #9 97 条评价 |
| 欧洲 ▾ | #27 11 条评价 | #4 192 条评价 |
| 亚太 ▾ | — | #2 398 条评价 |
| 中东 ▾ | — | #2 17 条评价 |
Choosing between ASA Hotelsoftware and Oracle OPERA PMS hinges on your hotel’s size, operational complexity, and specific needs. Both platforms aim to streamline hotel management, but they serve different segments and offer distinct features. ASA Hotelsoftware is tailored for resorts, inns, and smaller properties with a focus on ease of use and versatility. Oracle OPERA PMS caters to larger, more complex operations that require extensive integrations, advanced analytics, and cloud capabilities.
Both products address core property management concerns such as reservations, guest profiles, and housekeeping, but their approaches vary greatly. ASA emphasizes simplicity and a comprehensive feature set suitable for mid-sized hotels, while Oracle focuses on scalability, integrations, and enterprise-level functionalities. So, which solution truly fits your hotel?
ASA Hotelsoftware and Oracle OPERA PMS both provide tools for managing reservations, guest data, and billing, but their core strengths differ. ASA boasts a high overall rating of 5/5 from 11 reviews and a recent review count of just 1 in the past six months, reflecting dedicated and recent user feedback. Its ease of use (4.73/5) and support ratings (4.73/5) reinforce its reputation as a user-friendly, reliable choice for smaller and resort hotels.
Oracle OPERA PMS, with nearly 700 reviews and a recent review count of 5, holds a much higher industry recognition score (93.08/100). Its complexity and broad feature set make it more suitable for large hotels, chains, and properties with sophisticated needs. Does your hotel require a straightforward system or a robust, scalable platform? The choice mainly depends on your hotel’s size and operational demands.
If your hotel needs a flexible, intuitive property management system that’s easy to implement and operate, ASA Hotelsoftware fits well. It’s ideal for resorts, inns, and properties that prioritize staff efficiency and guest experience without complex integration needs. Conversely, if your hotel operates across multiple locations, requires extensive integrations, or needs advanced revenue management and analytics, Oracle OPERA PMS is the better fit.
Hotels that value straightforward implementation, affordable pricing, and comprehensive modules for guest management should select ASA. Larger hotel groups or properties with complex distribution channels and automation needs should lean toward Oracle. The decision ultimately hinges on your hotel’s scale and operational sophistication.
ASA Hotelsoftware enjoys a high ease of use rating of 4.73/5, supported by reviews praising its logical interface, straightforward booking, and user-friendly design. New staff find it quick to learn, with many reviews emphasizing smooth onboarding and minimal training time. Its interface is considered less intimidating for smaller teams or properties with limited IT resources.
Oracle OPERA PMS, rated at 4.57/5 for ease of use, offers a more complex but still manageable experience, especially for staff familiar with enterprise systems. Its interface is designed for multi-user, multi-property environments, which might require additional training. Edge: ASA Hotelsoftware.
ASA Hotelsoftware offers 41 shared features plus five unique modules, including Spa & Wellness, Gift Vouchers, Native Email Marketing, and Centralized Messaging. These features cater specifically to mid-sized resorts and properties needing versatile management tools in a single platform. Oracle OPERA PMS, with 16 exclusive features, emphasizes multi-currency support, channel management, guest CRM, online checkout, and rules-based room assignments, suitable for complex, multi-property operations.
While ASA’s features are more tailored to smaller, service-oriented hotels, Oracle’s suite excels in large-scale distribution, revenue management, and extensive integrations. Edge: Oracle OPERA PMS.
ASA Hotelsoftware’s support scores (4.73/5) are backed by reviews praising quick response times and dedicated contact persons. Users report high satisfaction, with some mentioning that support is proactive and knowledgeable, especially during updates and troubleshooting.
Oracle OPERA PMS has a support rating of 4.25/5, with reviews indicating good but occasionally delayed responses. Some users note that support can be inconsistent, particularly during complex implementations or upgrades. Edge: ASA Hotelsoftware.
Oracle OPERA PMS boasts 391 verified partners, including popular integrations like Criton, Innspire, and Oracle’s own solutions, making it highly adaptable for extensive third-party systems. It supports seamless integration with channel managers, POS, revenue management, and online booking engines, essential for large, multi-property operations.
ASA Hotelsoftware has 49 verified partners, including familiar names like Fairmas and Customer Alliance, with five exclusive integrations such as Spa & Wellness modules and native email marketing. While more limited, its integrations cover essential hotel functions. Edge: Oracle OPERA PMS.
ASA Hotelsoftware’s dedicated user base of small resorts and inns rates it a perfect 5/5, with recent reviews emphasizing its simplicity and support. Its hotelier reviews are consistently positive, especially from European properties, which form its primary market.
Oracle OPERA PMS, with a broader, global user base, has an overall rating of 4.18/5 from 696 reviews, with many praising its extensive capabilities but citing a steep learning curve. Larger, branded hotels and chains tend to rate it highly, while smaller properties find it complex. Edge: ASA Hotelsoftware.
ASA Hotelsoftware charges a flat base price of $1,000, with no mention of recurring fees or implementation costs. Its pricing aligns with its focus on mid-sized resorts and inns, offering transparency and affordability.
Oracle OPERA PMS’s base price is $700, but it involves higher costs for licensing, extensive training, and customizations typical of enterprise systems. Exact pricing varies based on the scope, making it suitable for larger properties with bigger budgets. Both require additional investments for integrations and support.
Not ideal if:
Not ideal if:
Oracle OPERA PMS is a comprehensive, enterprise-level property management system that excels in scalability, integrations, and advanced functionalities. It suits large, multi-property hotel groups with complex operational needs and significant budgets. Its cloud architecture and extensive API library make it a future-proof solution, but implementation and training can be resource-intensive.
ASA Hotelsoftware offers a straightforward, reliable platform tailored for mid-sized and resort hotels. Its high user satisfaction, ease of use, and targeted modules make it an ideal choice for properties prioritizing guest experience, staff efficiency, and quick deployment. It’s best suited for properties that want a versatile system without the complexity of large-scale integrations.
If your hotel is a smaller, regional property looking for ease and affordability, ASA will serve your needs well. For larger, multi-location hotels requiring deep integrations and extensive analytics, Oracle OPERA PMS is the superior option. Your decision should be based on your property’s size, complexity, and future growth plans.
物业管理系统 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
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| Starting Price | From $1,000/mo | From $700/mo |
根据 HTR 的产品数据库,ASA Hotel Software 和 Oracle OPERA PMS 共享 41 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
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| 原生电子邮件营销 | ||
| 多币种 | ||
| 多种语言 | ||
| 客户关系管理 | ||
| 水疗和健康模块 | ||
| 礼品券和预付体验 | ||
| 礼品卡 | ||
| 移动设备笔记和任务(语音转文本) | ||
| 集中消息传递 | ||
| 预订引擎 | ||
| 频道管理员 |
显示主要差异。这两款产品之间还有 9 项功能存在差异。
我们分析了 8 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
该目标暂无已发布的案例研究。
"In many aspects, candidly, the ability to offload IT responsibilities to a reliable partner was a driving motivator in our decision to embrace OPERA Cloud."
该目标暂无已发布的案例研究。
"If you’ve used OPERA Cloud and have familiarity with Oracle processes, learning how to use Distribution is almost effortless. And when there was something we didn’t know how to do,..."
该目标暂无已发布的案例研究。
"As general manager of Starling Hotel Residence Geneva – a 93-room property in Switzerland’s epicenter – I initially just wanted a system that would be reliable and allow staff to t..."
独特功能
酒店从业者喜爱的方面
Opera PMS 的云端特性支持远程访问,减轻了 IT 负担,并实现了多物业管理。用户对其基于互联网的功能表示赞赏,认为其增强了可访问性和可扩展性。然而,也有一些... Opera PMS 的云端特性支持远程访问,减轻了 IT 负担,并实现了多物业管理。用户对其基于互联网的功能表示赞赏,认为其增强了可访问性和可扩展性。然而,也有一些用户担心,由于依赖互联网,运营可能会出现中断。
用户非常欣赏 Opera PMS 灵活的系统配置,它允许自定义以满足独特的运营需求。然而,它存在数据准确性问题,例如创建重复的配置文件。
Opera PMS 能够与第三方系统(例如 POS 系统和分析系统)集成,从而统一酒店运营。一些用户强调了这项功能,它显著提高了运营效率,但也有人指出集成过程可能比... Opera PMS 能够与第三方系统(例如 POS 系统和分析系统)集成,从而统一酒店运营。一些用户强调了这项功能,它显著提高了运营效率,但也有人指出集成过程可能比较繁琐。
酒店从业者提出异议的方面
Opera PMS 虽然功能丰富,但操作起来却比较复杂,新用户学习起来难度较大。培训和上手需要耗费大量时间,小型酒店可能会觉得定制和设置工作繁琐繁琐。
尽管 Opera PMS 具有基于云的优势,但它可能会在维护期间或由于互联网问题而出现运行中断,从而影响服务连续性。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。ASA Hotel Software 和 Oracle OPERA PMS 共享许多核心 Property Management Systems 功能,但各有独特的能力。ASA Hotel Software 提供 49 个经验证的集成合作伙伴,而 Oracle OPERA PMS 提供 391 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。ASA Hotel Software 在易用性方面领先,评分为 4.7/5 对比 4.6/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
ASA Hotel Software:否。Oracle OPERA PMS:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。ASA Hotelsoftware 的 HT Score 为 0,Oracle Hospitality 的为 93。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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