Top 3 Core Objectives:
Only after I selected OPERA Cloud did I fully realize it could give me so much more. Its benefits, especially in today’s volatile business climate, are invaluable: They provide opportunities to transform the way we do business, from using mobility to work anywhere to integrating kiosks for self-service check in. These enhancements don’t just improve service, they help increase safety for our guests and employees.
Mobility to Work Anywhere:
OPERA Cloud’s ability enabling staff to work remotely – and resolve issues at any time – has been life changing. Using a mobile device of their choice, my team and I can connect just as easily from home or any destination. For example, if one of my receptionists is having a problem, and I’m on holiday, I can just look on my laptop and offer help. This is an incredible advantage.
Self-Service Check In Kiosks:
With OPERA Cloud, we have been able to install kiosks for self check-in. With the offering of so many interfaces, Oracle is giving us opportunities to work in new ways and enhance service. Using kiosks has improved our arrival experience as guests are now able check-in by themselves by entering their first or last names as well as their reservation number.
Ultimately, technology should be about making life simpler, not more complicated. That’s true not only for our guests but for our team. And for me, that means focusing on providing exceptional service to our guests rather than worrying about increasingly complex rules about data privacy, such as GDPR (General Data Protection Regulation). It’s a very important topic but having OPERA Cloud means I don’t have to take care of the data.