The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 358 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
Clock 表现出色 在 ease of use and intuitive design 方面 — 尤其适合 independent 类型的物业 (4.8/5) ,拥有独特功能如 Guest profiles and Mobile App.
MISTER BOOKING 表现出色 在 支持质量 方面 ,拥有独特功能如 Guest Communication (SMS Messaging).
基于 HTR 上 358 条经验证的酒店从业者评价的并排评分。
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| 起始价格 | From $600/mo | Contact sales |
| 经验证的评价 | 328 | 30 |
在分析了 358 条经验证的评价后,Clock 用户最看重其 ease of use and intuitive design, 预订和客房管理, 集成与自动化,而 MISTER BOOKING 用户则强调 支持质量, 可定制的功能, 人体工程学和设计。点击任意主题查看评价者的反馈。
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Ease of Use and Intuitive Design
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支持质量
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预订和客房管理
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可定制的功能
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集成与自动化
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人体工程学和设计
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培训和入职
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运营效率
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功能更新和可用性
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报告生成
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报告和分析
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预订引擎
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连接性和同步性
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连接问题
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各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
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| 小型(10-24 间客房) ▾ | #11 117 条评价 | #33 14 条评价 |
| 中型(25-74 间客房) ▾ | #7 157 条评价 | #45 4 条评价 |
| 大型(75-199 间客房) ▾ | #17 9 条评价 | — |
| 超大型(200+ 间客房) ▾ | #11 5 条评价 | — |
按物业类型
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| 精品酒店 ▾ | #8 165 条评价 | #40 10 条评价 |
| 豪华酒店 ▾ | #11 80 条评价 | #35 7 条评价 |
| 品牌/连锁酒店 ▾ | #8 62 条评价 | #46 3 条评价 |
| 长住酒店 ▾ | #9 27 条评价 | — |
按区域
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| 北美 ▾ | #17 30 条评价 | — |
| 欧洲 ▾ | #3 228 条评价 | #19 25 条评价 |
| 亚太 ▾ | #11 13 条评价 | #36 1 条评价 |
| 中东 | #17 2 条评价 | — |
Choosing a property management system (PMS) can significantly influence your hotel's operational flow, guest satisfaction, and revenue. Both Clock PMS and Misterbooking aim to streamline hotel management, but their approaches and strengths differ. Clock PMS offers a broad, feature-rich, cloud-based platform with extensive integrations, while Misterbooking emphasizes affordability, customizability, and seamless channel connectivity. Which system aligns best with your hotel's current needs and growth plans?
Both Clock PMS and Misterbooking address core hotel management needs—reservations, rates, invoicing, and front desk operations. Clock PMS's comprehensive suite includes advanced features like integrated CRS, guest profiles, multi-currency support, and automation tools, boasting a significantly higher review count (251 reviews) and more recent feedback from the last six months. Misterbooking, with only 29 reviews and no recent feedback, offers a simpler, more flexible platform focused on integration and ease of use. Given the larger, more active review base, Clock PMS’s insights are more current and reliable. Are you looking for a feature-packed system or a streamlined, adaptable solution?
If your hotel prioritizes a scalable, all-in-one platform that covers reservations, guest engagement, housekeeping, POS, and advanced automation, Clock PMS is the clear choice. Its broad feature set suits mid-sized to large hotels, or properties planning to expand, with a focus on efficiency and automation. Conversely, if your hotel is an independent property or small chain that needs flexible integrations, strong channel connectivity, and a cost-effective system, Misterbooking’s customizable interface and direct booking engine may suit you better. Consider your property size, growth plans, and feature needs before deciding.
Clock PMS scores slightly higher in ease of use, with a 4.78/5 rating and a 4.71/5 onboarding score, reflecting its intuitive interface and straightforward staff adoption. Its reviews mention fast training and broad functionality that doesn’t overwhelm new users. Misterbooking's usability is rated at 4.71/5 with a similar onboarding score of 4.67/5, praised for its flexibility but noted to have room for ergonomic improvements. Edge: Clock PMS.
Clock PMS offers 26 features unique to its platform, including EPoS, integrated CRS, guest CRM, multi-lingual/multi-currency support, digital registration, automated night audit, and mobile apps—features that Misterbooking lacks. Misterbooking’s standout feature is guest communication via SMS, providing direct messaging capabilities. While both systems share 32 features, Clock’s broader array of specialized hotel management tools makes it more comprehensive. Edge: Clock PMS.
Clock PMS’s support scores slightly higher at 4.75/5, with reviews praising its responsiveness, proactive updates, and efficient issue resolution. User quotes highlight “timely assistance” and “regular improvements,” enhancing confidence in the support team. Misterbooking’s support is rated at 4.79/5, with users appreciating their helpfulness and support responsiveness, though fewer recent reviews make the data less current. Overall, Clock’s larger review base and recent positive feedback give it a slight edge.
Clock PMS connects with 111 verified partners, including major names like SiteMinder, RateGain, and HotelInvestors Apps, and features 20 shared integrations with Misterbooking. Misterbooking offers 26 verified partners, including OTA integrations and channel managers, but fewer in number. The broader partner network in Clock PMS enhances its flexibility and capacity to connect with various third-party systems, supporting more complex hotel operations. Edge: Clock PMS.
Clock PMS’s high overall rating of 4.8/5, based on 251 reviews—many from hotels in Europe, North America, and boutique segments—reflects strong user satisfaction, especially from independent and city-center hotels. Misterbooking’s rating of 4.78/5 from only 29 reviews is very close but less comprehensive, with reviews mainly from European small properties. Recent reviews favor Clock PMS’s reliability and feature set, making it the more trusted choice for property owners valuing extensive feedback.
Clock PMS is priced at a flat $600 monthly fee, with no freemium version, implementation fees, or hidden costs. Misterbooking’s pricing isn’t publicly listed but is positioned as a high-performance yet cost-effective solution, emphasizing affordability and scalability. Exact costs for Misterbooking may depend on property size and needs, but the lack of transparent pricing suggests it’s aimed at hotels seeking affordable, flexible solutions.
Clock PMS offers a broad, feature-rich platform designed to serve hotels with complex needs and a desire for automation, making it ideal for larger properties or those with growth ambitions. Its extensive integrations, automation capabilities, and recent, high-volume user feedback support its position as a top-tier solution.
Misterbooking, on the other hand, delivers a straightforward, customizable PMS suited for independent and small hotels focused on distribution and cost-efficiency. Its strength lies in flexible integrations, a responsive booking engine, and support for online pre-check-in, making it a solid choice for budget-conscious properties.
If your hotel values a comprehensive, highly automated platform, Clock PMS is the more suitable option. However, if flexibility, affordability, and targeted distribution tools are your priorities, Misterbooking could meet your needs better.
In summary, for hotels seeking proven scalability, extensive features, and current user satisfaction, Clock PMS emerges as the stronger choice. For properties valuing tailored solutions and cost-effectiveness, Misterbooking provides a compelling alternative.
物业管理系统 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
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| Starting Price | From $600/mo | — |
根据 HTR 的产品数据库,Clock PMS 和 Misterbooking (PMS) 共享 32 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
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| EPoS | ||
| 多币种 | ||
| 多种语言 | ||
| 客人资料 | ||
| 礼品券和预付体验 | ||
| 综合 CRS | ||
| 访客通信(短信) |
显示主要差异。这两款产品之间还有 15 项功能存在差异。
我们分析了 6 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"Clock is best all-in-one platform for managing hotel and event operations in one connected environment. It makes it easy to track bookings, organize group reservations, and handle..."
该目标暂无已发布的案例研究。
"Elegancia selected Clock for its flexibility, strong integration capabilities, and robust multi-property management—an essential requirement for a growing hotel group. The ability..."
该目标暂无已发布的案例研究。
"Quicker service, reduced request errors, and more consistent operations, resulting in higher guest satisfaction"
该目标暂无已发布的案例研究。
酒店从业者喜爱的方面
Many users are impressed with Clock PMS+ for its user-friendly interface and intuitive design, which simplifies the training process for new employees... Many users are impressed with Clock PMS+ for its user-friendly interface and intuitive design, which simplifies the training process for new employees and enhances operational efficiency. The software's straightforward navigation and learnability make it ideal for fast-paced environments.
评论者经常提到,Clock PMS+ 提供了高效的预订和客房管理工具。它将预订、客房管理和宾客沟通等各种运营环节整合到一个平台上,从而节省时间并减少错误。
用户非常欣赏 Clock PMS+ 的广泛集成和自动化功能,它可以与其他系统无缝连接,节省重复性任务的时间,并增强日常运营。
酒店从业者提出异议的方面
一些评论者表示,他们在适应新功能更新方面遇到了一些挑战,他们认为,虽然这些改进是有益的,但有时会影响用户体验。因此,他们呼吁制定更平滑的过渡流程来更好... 一些评论者表示,他们在适应新功能更新方面遇到了一些挑战,他们认为,虽然这些改进是有益的,但有时会影响用户体验。因此,他们呼吁制定更平滑的过渡流程来更好地适应这些更新。
一些用户指出,虽然 Clock PMS+ 提供了全面的报告,但在数据收集和呈现方式方面仍有改进的空间,这可以增强收入管理和战略规划。
排名更高的方面
独特功能
酒店从业者喜爱的方面
支持团队的响应能力和效率一再被强调。无论是通过电话还是其他方式,他们的可用性和快速解决问题的能力对用户来说都是一大优势。
用户看重的是能够根据特定需求定制自己的账户。这种灵活性使 Misterbooking 能够很好地适应各种酒店运营,并提高了用户满意度。
虽然该软件功能强大、效率高,但用户指出其设计和人体工程学方面还有待改进。建议包括让布局更加人性化,以及更新一些过时的页面。
酒店从业者提出异议的方面
提到需要更高效、更详细的统计工具或报告。用户认为改进这些功能可以带来更好的运营洞察力和决策能力。
预订引擎存在一些批评,例如照片上传选项不足和限制管理。用户建议在这些方面进行改进,以进一步完善系统。
排名更高的方面
独特功能
这取决于您的需求。Clock PMS 和 Misterbooking (PMS) 共享许多核心 Property Management Systems 功能,但各有独特的能力。Clock PMS 提供 111 个经验证的集成合作伙伴,而 Misterbooking (PMS) 提供 26 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Clock PMS 在易用性方面领先,评分为 4.8/5 对比 4.7/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Clock PMS:否。Misterbooking (PMS):否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Clock 的 HT Score 为 86,MISTER BOOKING 的为 14。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您的房产情况量身定制的推荐方案