The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 49 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
Easygoband 表现出色 ,拥有独特功能如 Automatic Translations (Multi-Lingual) and Local Recommendations.
LIKE MAGIC 表现出色 在 customer support and ROI 方面 ,拥有独特功能如 Guest Messaging and Mobile Checkout.
基于 HTR 上 49 条经验证的酒店从业者评价的并排评分。
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| 起始价格 | From $400/mo | From $700/mo |
| 经验证的评价 | 23 | 26 |
在分析了 49 条经验证的评价后,Easygoband 用户最看重其 ,而 LIKE MAGIC 用户则强调 运营效率, 宾客体验, 降低复杂性。点击任意主题查看评价者的反馈。
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定制和品牌推广
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房间升级功能
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各产品在不同物业规模、类型和区域的 酒店客人应用程序 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
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| 小型(10-24 间客房) ▾ | #21 2 条评价 | #8 10 条评价 |
| 中型(25-74 间客房) ▾ | #27 2 条评价 | #14 8 条评价 |
| 大型(75-199 间客房) ▾ | #5 13 条评价 | #13 3 条评价 |
| 超大型(200+ 间客房) ▾ | #7 6 条评价 | — |
按物业类型
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| 精品酒店 ▾ | #11 14 条评价 | #17 6 条评价 |
| 豪华酒店 ▾ | #11 16 条评价 | #28 2 条评价 |
| 品牌/连锁酒店 ▾ | #14 7 条评价 | #16 3 条评价 |
| 长住酒店 ▾ | — | #4 13 条评价 |
按区域
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| 北美 ▾ | #6 15 条评价 | #30 1 条评价 |
| 欧洲 ▾ | #24 1 条评价 | #9 24 条评价 |
Choosing the right hotel guest app can dramatically influence your guest experience, operational efficiency, and revenue. Both Easygoband’s Goguest App and LIKE MAGIC aim to enhance interactions from check-in to post-stay, but they approach this goal with different strengths. Your decision hinges on which features, market presence, and support align best with your hotel’s needs.
Goguest App by Easygoband has a smaller review base and no recent feedback, which limits its current data confidence. LIKE MAGIC, with more recent reviews and a higher overall rating, offers clearer insights into its performance and user satisfaction. Which platform will serve your property best?
Both platforms are designed to elevate the guest experience by offering digital tools and self-service features. Goguest App emphasizes customization, integrations, and operational metrics, making it suitable for hotels seeking tailored solutions. LIKE MAGIC, on the other hand, focuses on automating the entire guest journey, with AI-driven responses and seamless communication channels.
While Goguest App boasts modules like hotel directories and targeted promotions, LIKE MAGIC provides digital keys, online check-in, and a digital concierge. Do you prioritize customization and analytics or automation and guest engagement?
If your hotel needs a complete, automated guest journey with AI-powered features, LIKE MAGIC is the better pick. It’s ideal for hotels that want to streamline operations, increase revenue through upselling, and provide a highly engaging guest experience. Its broader market presence and recent reviews reinforce its appeal to mid-sized and extended-stay hotels.
If your team values tailored modules, detailed operational reports, and multi-lingual support, Goguest App may better suit your needs. It’s a solid choice for properties that require specific integrations and a customizable interface but should be prepared for a smaller review base and less recent feedback.
Ease of use is a highlight for both platforms, with Goguest App scoring 4.82/5 and LIKE MAGIC at 4.96/5. Users praise LIKE MAGIC for its intuitive, modern user interface and fast onboarding, reflected in recent reviews highlighting quick staff adoption. Goguest App also offers a straightforward experience, though some reviews note room for improvement in certain modules like BI metrics.
Given the slight edge in recent feedback, LIKE MAGIC’s user-friendly design and rapid deployment make it the easier solution for most hotels. Edge: LIKE MAGIC.
Goguest App offers 6 shared features plus 2 unique modules—automatic translations and local recommendations—focusing on guest personalization and operational insights. LIKE MAGIC provides 6 shared features, along with 4 unique functionalities: guest messaging, app download, mobile check-in, and mobile checkout.
While both deliver core guest management tools, LIKE MAGIC’s additional features support a more automated, contactless experience, especially with mobile check-in/out. The platform's versatility in features suggests a slight edge for LIKE MAGIC in comprehensive guest engagement.
Customer support ratings favor LIKE MAGIC at 4.85/5, with recent reviews praising its responsiveness and ongoing product improvements. Users emphasize the platform’s proactive support, even as some mention desire for more customization.
Goguest App’s support scores 4.5/5, with reviews noting ease of communication but fewer recent feedback points. Considering the more recent review activity and higher rating, LIKE MAGIC demonstrates stronger support. Edge: LIKE MAGIC.
LIKE MAGIC boasts 10 verified integrations, including major partners like Oracle Hospitality, Mews, and SALTO Systems, offering broader compatibility. Goguest App has 6 verified partners, including Onity, Vingcard, and SIHOT, with fewer integrations overall.
For hotels relying on multiple third-party systems, LIKE MAGIC’s greater partnership network provides more flexibility. Edge: LIKE MAGIC.
LIKE MAGIC’s recent reviews and higher ratings (4.96/5 for ease of use, 4.85/5 support) reflect stronger overall satisfaction, particularly among hotels in Europe and extended-stay segments. Goguest App, with only 22 reviews and no recent feedback, lacks current data on hoteliers’ satisfaction.
Given the recency and volume of reviews, LIKE MAGIC’s user ratings indicate a higher level of hotel satisfaction. Edge: LIKE MAGIC.
Goguest App is priced at a $400 base fee with no monthly or implementation costs, making it accessible for smaller hotels or those with tight budgets. LIKE MAGIC costs $700 upfront, with no ongoing monthly fees or implementation costs.
While LIKE MAGIC’s higher price reflects its broader feature set and recent support, Goguest App’s lower cost could be attractive for properties seeking essentials without extensive automation. The choice depends on your budget and feature priorities.
Not ideal if you require rapid deployment or AI-driven guest engagement. Larger or tech-forward hotels with high automation demands may find Goguest’s offerings limiting.
Not ideal if your hotel prefers a more traditional, less automated approach or has limited budget constraints. Smaller properties seeking simple solutions might find LIKE MAGIC’s extensive features excessive.
The core difference lies in their focus: Goguest App centers on customization, detailed reporting, and integration, while LIKE MAGIC emphasizes automation and guest engagement through AI-driven features. Your choice depends on whether your hotel values tailored operational tools or a streamlined, highly automated guest journey.
If your hotel needs a quick-to-deploy platform with strong automation, go with LIKE MAGIC. It excels in automating processes, increasing revenue, and delivering recent high guest satisfaction scores.
If your team requires extensive customization, multi-lingual support, or specific integrations, Goguest App is a good fit, especially for resorts or group hotels. Its smaller review base and absence of recent feedback suggest it may not match LIKE MAGIC’s current performance level.
For most modern hotels seeking a proven, high-rated guest app that enhances operational efficiency and guest satisfaction, LIKE MAGIC stands out as the more reliable choice.
酒店客人应用程序 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
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| Starting Price | From $400/mo | From $700/mo |
根据 HTR 的产品数据库,Goguest Hotel Guest App (by Easygoband) 和 LIKE MAGIC 共享 6 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
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| 应用下载 | ||
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| 手机值机 | ||
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| 移动结帐 | ||
| 自动翻译(多语言) |
我们分析了 4 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
该目标暂无已发布的案例研究。
"Like Magic allowed us to operate with just six staff members, without compromising guest experience. The platform is easy to use, fun to work with, and has revolutionized how we ru..."
该目标暂无已发布的案例研究。
"LIKE MAGIC isn't just a tool for us, it's the backbone of our overall guest experience. If I ever worked somewhere else, I'd bring it with me."
排名更高的方面
独特功能
酒店从业者喜爱的方面
LikeMagic 通过提供在线入住和集成预订引擎等功能,显著提升了酒店的运营效率。它使酒店能够实现诸多流程的自动化,减少对外部系统的依赖,从而使员工能够更专注... LikeMagic 通过提供在线入住和集成预订引擎等功能,显著提升了酒店的运营效率。它使酒店能够实现诸多流程的自动化,减少对外部系统的依赖,从而使员工能够更专注于提升宾客体验。
宾客使用该应用程序可获得流畅全面的体验,享受从入住到退房的无缝互动和井然有序的流程。个性化的宾客体验是一大亮点,显著提升了宾客满意度。
LikeMagic 通过提供一体化解决方案,消除了对多个第三方接口的需求,从而降低了酒店运营的复杂性,进而降低了运营成本和复杂性。
酒店从业者提出异议的方面
一些用户对平台取消自定义品牌功能感到失望,这凸显了对访客门户网站的 UI 和 UX 进行更多个性化控制的必要性,以便更好地与他们的品牌保持一致。
用户表达了希望集成房间升级功能的愿望,以便客人能够通过应用程序轻松升级房间,目前该功能尚不具备,并被认为是一项潜在的改进措施。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。Goguest Hotel Guest App (by Easygoband) 和 LIKE MAGIC 共享许多核心 Hotel Guest Apps 功能,但各有独特的能力。Goguest Hotel Guest App (by Easygoband) 提供 6 个经验证的集成合作伙伴,而 LIKE MAGIC 提供 10 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。LIKE MAGIC 在易用性方面领先,评分为 5.0/5 对比 4.8/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Goguest Hotel Guest App (by Easygoband):否。LIKE MAGIC:否。 两款产品目前均不提供免费版。大多数 Hotel Guest Apps 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Easygoband 的 HT Score 为 0,LIKE MAGIC 的为 77。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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