The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 214 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
Lodgical Solution 表现出色 ,拥有独特功能如 Guest Communication (SMS Messaging) and Native Email Marketing.
RoomRaccoon 表现出色 在 用户界面和体验 方面 — 尤其适合 independent 类型的物业 (4.1/5) ,拥有独特功能如 Revenue management module and Mobile App.
基于 HTR 上 214 条经验证的酒店从业者评价的并排评分。
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| 起始价格 | Contact sales | From $1,000/mo |
| 经验证的评价 | 5 | 209 |
在分析了 214 条经验证的评价后,Lodgical Solution 用户最看重其 ,而 RoomRaccoon 用户则强调 用户界面和体验, 一体化系统, 自动发送电子邮件和文档。点击任意主题查看评价者的反馈。
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各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
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| 小型(10-24 间客房) ▾ | #51 2 条评价 | #10 90 条评价 |
| 中型(25-74 间客房) ▾ | #55 2 条评价 | #17 27 条评价 |
| 大型(75-199 间客房) ▾ | — | #14 7 条评价 |
| 超大型(200+ 间客房) | — | #19 0 条评价 |
按物业类型
| 细分市场 |
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| 精品酒店 ▾ | #58 2 条评价 | #9 100 条评价 |
| 豪华酒店 ▾ | #52 2 条评价 | #9 64 条评价 |
| 品牌/连锁酒店 ▾ | — | #14 29 条评价 |
| 长住酒店 ▾ | — | #7 28 条评价 |
按区域
| 细分市场 |
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| 北美 ▾ | #30 5 条评价 | #24 7 条评价 |
| 欧洲 ▾ | — | #5 123 条评价 |
| 亚太 | — | #31 4 条评价 |
| 中东 | — | #31 1 条评价 |
Choosing the right property management system (PMS) is vital for your hotel's operational efficiency and guest experience. Both Lodgical Solution and RoomRaccoon aim to streamline your processes, but they diverge significantly in scale, features, and user feedback. Lodgical Solution, with its focus on small to mid-sized hotels, offers a comprehensive yet less globally active platform, while RoomRaccoon, with its large review base and recent activity, caters strongly to independent hotels and small properties eager for automation and integration. Which platform aligns better with your hotel’s needs?
Lodgical Solution is designed mainly for small to mid-sized hotels, resorts, and guesthouses, providing core management features that focus on operational tasks like reservations, housekeeping, and billing. RoomRaccoon, on the other hand, serves a broader spectrum, from boutique hotels to independent resorts, emphasizing automation, channel management, and booking integrations.
Lodgical’s strength lies in its user-friendly interface and stability, with only five reviews in the past six months, suggesting a quieter market presence but recent stability. RoomRaccoon has more recent reviews—five in the last six months—and boasts a high recommendation rate of 94%, indicating active development and strong user trust.
Do you prioritize stability and simplicity, or are you seeking a modern, actively supported platform with a larger community?
If your hotel is a small property seeking a straightforward, reliable management system with solid core functionalities, Lodgical Solution is the safer bet. Its ease of use, stability, and familiarity among small hotel operators make it ideal for properties that want basic PMS features without complex integrations.
Conversely, if your hotel aims to scale with advanced automation, dynamic pricing, integrated booking engines, and channel management, RoomRaccoon is the better fit. Its extensive feature set—including an all-in-one platform for reservations, channel management, and reporting—appeals to independent hoteliers looking for efficiency and growth tools.
In summary, choose Lodgical if simplicity and stability are paramount; go with RoomRaccoon for automation, integrations, and a growing community.
Lodgical Solution scores a 4.8/5 for ease of use, indicating a very intuitive interface, especially for small teams or staff new to PMS platforms. Its onboarding process is rated 4.67/5, reflecting straightforward setup and training.
RoomRaccoon is close behind, with a 4.74/5 ease-of-use rating and onboarding at 4.61/5, praised for its intuitive design and user-friendly features. Reviewers highlight how easy it is for staff to manage bookings, check-ins, and reports with minimal training.
Edge: Lodgical Solution.
Lodgical Solution offers 10 unique features, including guest communication via SMS, native email marketing, task management, and online support, aimed at small to mid-sized hotels seeking operational clarity. Its features emphasize communication, automation, and compliance, with a focus on simplifying daily tasks.
RoomRaccoon boasts 32 features, including a revenue management module, automated night audit, mobile app, multi-currency, integrated ID scanners, guest profiles, and detailed analytics. It provides a broader range of automation, revenue tools, and integrations, especially suited for independent hotels looking to grow revenue and streamline multi-channel distribution.
Edge: RoomRaccoon.
Lodgical Solution maintains a high customer support score of 4.6/5, with reviews emphasizing responsive, helpful staff and quick problem resolution. Users note that support is readily available, especially for onboarding and troubleshooting.
RoomRaccoon scores a 4.53/5, with many reviews praising its responsiveness and proactive support, particularly during critical issues. Users appreciate the dedicated team that responds effectively to feedback, though some mention occasional delays.
Edge: Lodgical Solution.
RoomRaccoon leads significantly with 88 verified integrations, including popular systems like Sage, WuBook, and RevControl, offering extensive flexibility for independent hotels. It provides seamless connections with OTAs, payment gateways, and revenue management tools, reducing manual work.
Lodgical Solution offers 20 verified partners, including Nonius, RateBoard, and Onity, with some integrations tailored to small properties. While fewer in number, it covers essential third-party systems but may lack some of the breadth seen in RoomRaccoon.
Edge: RoomRaccoon.
RoomRaccoon enjoys a higher overall rating of 4.88/5, with its recent reviews in the last six months confirming strong satisfaction and an impressive 94% likelihood to recommend, especially among independent hotels. Its user reviews highlight automation, ease of use, and revenue growth as key strengths.
Lodgical Solution has a 0/5 HTR Score, indicating minimal recent online feedback. While reviews praise its stability and simplicity, the limited review count makes it harder to gauge current performance, giving RoomRaccoon the edge in user perception.
Edge: RoomRaccoon.
Lodgical Solution does not publicly disclose a pricing model, which suggests a custom quote based on property size and needs. It is generally positioned as an affordable option for small to midsize hotels.
RoomRaccoon charges a $1,000 monthly base fee, with no additional costs for channels or features. Its transparent pricing appeals to small hotels seeking predictable expenses, but larger properties may find it costly.
Not ideal if your hotel is rapidly scaling, needs sophisticated automation, or extensive third-party integrations.
Not ideal if your hotel is a large chain or requires enterprise-level features like complex property-wide management or advanced multi-property automation.
The core difference is scale and feature breadth. Lodgical Solution offers a straightforward property management system suited for small properties that value stability and simplicity. RoomRaccoon provides a feature-rich, automation-focused platform that helps independent hotels grow revenue and streamline operations.
If your hotel needs a reliable, easy-to-use system with essential functionalities, Lodgical is a solid choice. If growth, automation, and multi-channel management are priorities, RoomRaccoon is the smarter pick.
Choose Lodgical if you prioritize stability and core features at a lower complexity. Opt for RoomRaccoon when you’re ready to automate, expand, and maximize revenue with a modern, integrated platform.
In conclusion, RoomRaccoon’s recent reviews, high ratings, and extensive feature set make it the clearer choice for most independent hoteliers today. Its active community and ongoing development suggest it’s well-positioned to support your hotel’s growth.
物业管理系统 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
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| Starting Price | — | From $1,000/mo |
根据 HTR 的产品数据库,Lodgical Solution 和 RoomRaccoon PMS 共享 19 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
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| 任务管理 | ||
| 原生电子邮件营销 | ||
| 基于云 | ||
| 多币种 | ||
| 收益管理模块 | ||
| 数字注册 | ||
| 日历视图 | ||
| 来宾消息 | ||
| 移动应用 | ||
| 自动夜间审计 | ||
| 自动提醒 | ||
| 访客通信(短信) |
显示主要差异。这两款产品之间还有 30 项功能存在差异。
我们分析了 8 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
该目标暂无已发布的案例研究。
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
该目标暂无已发布的案例研究。
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
该目标暂无已发布的案例研究。
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
独特功能
酒店从业者喜爱的方面
许多用户认为 RoomRaccoon 的用户界面直观易学,简化了日常操作和新员工入职培训。不过,也有改进建议,尤其是针对移动和平板电脑版本的系统,以进一步提高可用... 许多用户认为 RoomRaccoon 的用户界面直观易学,简化了日常操作和新员工入职培训。不过,也有改进建议,尤其是针对移动和平板电脑版本的系统,以进一步提高可用性。
RoomRaccoon 用户称赞该平台的一体化特性,它集成了预订引擎、渠道管理器、PMS 和会计功能。这种整合有助于简化操作并消除对多个软件解决方案的需求。许多评论强... RoomRaccoon 用户称赞该平台的一体化特性,它集成了预订引擎、渠道管理器、PMS 和会计功能。这种整合有助于简化操作并消除对多个软件解决方案的需求。许多评论强调此功能如何节省时间并使管理更加轻松。
酒店经营者认为自动电子邮件和文档功能特别有价值,并指出它可以节省时间并增强与客人的沟通。自动发票和入住前/入住后电子邮件是经常被提及的好处。用户还称赞... 酒店经营者认为自动电子邮件和文档功能特别有价值,并指出它可以节省时间并增强与客人的沟通。自动发票和入住前/入住后电子邮件是经常被提及的好处。用户还称赞这些自动化功能的自定义选项。
酒店从业者提出异议的方面
虽然有些用户赞赏个别客户支持代理的帮助,但许多评论都批评 RoomRaccoon 支持团队的可用性和响应能力。问题解决时间过长,尤其是在关键运营期间,是常见的投诉... 虽然有些用户赞赏个别客户支持代理的帮助,但许多评论都批评 RoomRaccoon 支持团队的可用性和响应能力。问题解决时间过长,尤其是在关键运营期间,是常见的投诉。
一些评论指出,RoomRaccoon 与其他系统(如支付网关(Stripe、会计软件)和 OTA)的集成存在局限性。用户表示希望实现更无缝的集成,以避免手动工作和额外费用。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。Lodgical Solution 和 RoomRaccoon PMS 共享许多核心 Property Management Systems 功能,但各有独特的能力。Lodgical Solution 提供 20 个经验证的集成合作伙伴,而 RoomRaccoon PMS 提供 88 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Lodgical Solution 在易用性方面领先,评分为 4.8/5 对比 4.8/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Lodgical Solution:否。RoomRaccoon PMS:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Lodgical Solution 的 HT Score 为 0,RoomRaccoon 的为 80。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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