项目面板是一款免费工具,仅向已认证的酒店从业者开放。它通过简化调研流程和沟通环节,让采用新技术变得更轻松。
摘要
我们分析了 215 条经验证的酒店经营者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的酒店类型和优先事项:
Lodgical Solution 表现出色 ,拥有独特功能如 Guest Communication (SMS Messaging) and Native Email Marketing.
RoomRaccoon 表现出色 在 客户成功与售后支持 方面 — 尤其适合 independent 类型的住宿设施 (4.1/5) ,拥有独特功能如 Revenue management module and Mobile App.
基于 HTR 上 215 条经验证的酒店经营者评价的并排评分。
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| 起始价格 | 联系销售 | 起价 $1,000/月 |
| 经验证的评价 | 5 | 210 |
在分析了 215 条经验证的评价后,Lodgical Solution 用户最看重其 ,而 RoomRaccoon 用户则强调 客户成功与售后支持, 易用性和入门指南, 人工智能助手和聊天机器人自动化。点击任意主题查看评价者的反馈。
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人工智能助手和聊天机器人自动化
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客户成功与售后支持
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预订和房间分配工作流程
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渠道经理和分销
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各产品在不同酒店规模、类型和区域的 酒店运营软件(PMS) 供应商中的排名——基于各细分市场中酒店经营者的经验证评价。
按酒店规模
| 细分市场 |
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| 小型(10-24 间客房) ▾ | #51 2 条评价 | #10 90 条评价 |
| 中型(25-74 间客房) ▾ | #55 2 条评价 | #17 27 条评价 |
| 大型(75-199 间客房) ▾ | — | #14 7 条评价 |
| 超大型(200+ 间客房) | — | #19 0 条评价 |
按酒店类型
| 细分市场 |
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| 精品酒店 ▾ | #58 2 条评价 | #9 100 条评价 |
| 豪华酒店 ▾ | #52 2 条评价 | #9 64 条评价 |
| 品牌/连锁酒店 ▾ | — | #14 29 条评价 |
| 长住酒店 ▾ | — | #7 28 条评价 |
按区域
| 细分市场 |
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| 北美 ▾ | #30 5 条评价 | #24 7 条评价 |
| 欧洲 ▾ | — | #5 123 条评价 |
| 亚太 | — | #31 4 条评价 |
| 中东 | — | #31 1 条评价 |
Choosing the right property management system (PMS) is vital for your hotel's operational efficiency and guest experience. Both Lodgical Solution and RoomRaccoon aim to streamline your processes, but they diverge significantly in scale, features, and user feedback. Lodgical Solution, with its focus on small to mid-sized hotels, offers a comprehensive yet less globally active platform, while RoomRaccoon, with its large review base and recent activity, caters strongly to independent hotels and small properties eager for automation and integration. Which platform aligns better with your hotel’s needs?
Lodgical Solution is designed mainly for small to mid-sized hotels, resorts, and guesthouses, providing core management features that focus on operational tasks like reservations, housekeeping, and billing. RoomRaccoon, on the other hand, serves a broader spectrum, from boutique hotels to independent resorts, emphasizing automation, channel management, and booking integrations.
Lodgical’s strength lies in its user-friendly interface and stability, with only five reviews in the past six months, suggesting a quieter market presence but recent stability. RoomRaccoon has more recent reviews—five in the last six months—and boasts a high recommendation rate of 94%, indicating active development and strong user trust.
Do you prioritize stability and simplicity, or are you seeking a modern, actively supported platform with a larger community?
If your hotel is a small property seeking a straightforward, reliable management system with solid core functionalities, Lodgical Solution is the safer bet. Its ease of use, stability, and familiarity among small hotel operators make it ideal for properties that want basic PMS features without complex integrations.
Conversely, if your hotel aims to scale with advanced automation, dynamic pricing, integrated booking engines, and channel management, RoomRaccoon is the better fit. Its extensive feature set—including an all-in-one platform for reservations, channel management, and reporting—appeals to independent hoteliers looking for efficiency and growth tools.
In summary, choose Lodgical if simplicity and stability are paramount; go with RoomRaccoon for automation, integrations, and a growing community.
Lodgical Solution scores a 4.8/5 for ease of use, indicating a very intuitive interface, especially for small teams or staff new to PMS platforms. Its onboarding process is rated 4.67/5, reflecting straightforward setup and training.
RoomRaccoon is close behind, with a 4.74/5 ease-of-use rating and onboarding at 4.61/5, praised for its intuitive design and user-friendly features. Reviewers highlight how easy it is for staff to manage bookings, check-ins, and reports with minimal training.
Edge: Lodgical Solution.
Lodgical Solution offers 10 unique features, including guest communication via SMS, native email marketing, task management, and online support, aimed at small to mid-sized hotels seeking operational clarity. Its features emphasize communication, automation, and compliance, with a focus on simplifying daily tasks.
RoomRaccoon boasts 32 features, including a revenue management module, automated night audit, mobile app, multi-currency, integrated ID scanners, guest profiles, and detailed analytics. It provides a broader range of automation, revenue tools, and integrations, especially suited for independent hotels looking to grow revenue and streamline multi-channel distribution.
Edge: RoomRaccoon.
Lodgical Solution maintains a high customer support score of 4.6/5, with reviews emphasizing responsive, helpful staff and quick problem resolution. Users note that support is readily available, especially for onboarding and troubleshooting.
RoomRaccoon scores a 4.53/5, with many reviews praising its responsiveness and proactive support, particularly during critical issues. Users appreciate the dedicated team that responds effectively to feedback, though some mention occasional delays.
Edge: Lodgical Solution.
RoomRaccoon leads significantly with 88 verified integrations, including popular systems like Sage, WuBook, and RevControl, offering extensive flexibility for independent hotels. It provides seamless connections with OTAs, payment gateways, and revenue management tools, reducing manual work.
Lodgical Solution offers 20 verified partners, including Nonius, RateBoard, and Onity, with some integrations tailored to small properties. While fewer in number, it covers essential third-party systems but may lack some of the breadth seen in RoomRaccoon.
Edge: RoomRaccoon.
RoomRaccoon enjoys a higher overall rating of 4.88/5, with its recent reviews in the last six months confirming strong satisfaction and an impressive 94% likelihood to recommend, especially among independent hotels. Its user reviews highlight automation, ease of use, and revenue growth as key strengths.
Lodgical Solution has a 0/5 HTR Score, indicating minimal recent online feedback. While reviews praise its stability and simplicity, the limited review count makes it harder to gauge current performance, giving RoomRaccoon the edge in user perception.
Edge: RoomRaccoon.
Lodgical Solution does not publicly disclose a pricing model, which suggests a custom quote based on property size and needs. It is generally positioned as an affordable option for small to midsize hotels.
RoomRaccoon charges a $1,000 monthly base fee, with no additional costs for channels or features. Its transparent pricing appeals to small hotels seeking predictable expenses, but larger properties may find it costly.
Not ideal if your hotel is rapidly scaling, needs sophisticated automation, or extensive third-party integrations.
Not ideal if your hotel is a large chain or requires enterprise-level features like complex property-wide management or advanced multi-property automation.
The core difference is scale and feature breadth. Lodgical Solution offers a straightforward property management system suited for small properties that value stability and simplicity. RoomRaccoon provides a feature-rich, automation-focused platform that helps independent hotels grow revenue and streamline operations.
If your hotel needs a reliable, easy-to-use system with essential functionalities, Lodgical is a solid choice. If growth, automation, and multi-channel management are priorities, RoomRaccoon is the smarter pick.
Choose Lodgical if you prioritize stability and core features at a lower complexity. Opt for RoomRaccoon when you’re ready to automate, expand, and maximize revenue with a modern, integrated platform.
In conclusion, RoomRaccoon’s recent reviews, high ratings, and extensive feature set make it the clearer choice for most independent hoteliers today. Its active community and ongoing development suggest it’s well-positioned to support your hotel’s growth.
酒店运营软件(PMS) 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的酒店规模申请定制报价。
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| 起始价格 | — | 起价 $1,000/月 |
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
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会计与金融
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| RevPaR 和 ADR 报告 | ||
| 多币种 | ||
| 交易电子邮件(预订、作品集等) | ||
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营销与电子商务
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| 礼品卡 | ||
| 频道管理员 | ||
| 预订引擎 | ||
| 交易电子邮件(预订、作品集等) | ||
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管理和配置
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| 多种语言 | ||
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用户管理
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前台
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| 移动设备笔记和任务(语音转文本) | ||
| 移动应用 | ||
| 自动夜间审计 | ||
| 日历视图 | ||
| 多种语言 | ||
| 任务管理 | ||
| 自动提醒 | ||
| 客人资料 | ||
| 平板电脑/自助服务终端值机 | ||
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群组管理
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宾客体验
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| 集成身份证和护照扫描仪 | ||
| 数字注册 | ||
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| 网上值机 | ||
| 在线结帐 | ||
| 来宾消息 | ||
| 交易电子邮件(预订、作品集等) | ||
| 身份证扫描和注册预填 | ||
| 大堂售货亭 | ||
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家政
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| 家政移动应用程序 | ||
| 实时状态更新 | ||
| 自动分配 | ||
| 实时报告 | ||
| 轮班计划 | ||
| 员工信息 | ||
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付款
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| 集成支付终端和读卡器 | ||
| 直接计费 | ||
| 多币种 | ||
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预订管理
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| RevPaR 和 ADR 报告 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 综合 CRS | ||
| 拖放磁带图 | ||
| 费率管理 | ||
| 自动空间优化 | ||
| 基于规则的房间分配 | ||
| 交易电子邮件(预订、作品集等) | ||
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收入管理
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| RevPaR 和 ADR 报告 | ||
| 自定义费率 | ||
| 辅助收入跟踪 | ||
| 收益管理模块 | ||
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税务与合规
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| 符合 PCI 标准 | ||
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支持与培训
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食品与饮料
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温泉
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我们分析了 8 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
该目标暂无已发布的案例研究。
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
该目标暂无已发布的案例研究。
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
该目标暂无已发布的案例研究。
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
独特功能
酒店经营者喜爱的方面
一些评论强调了客户成功团队提供的强有力的、切实有效的支持,他们会安排培训、会议和实际指导。然而,也有评论指出情况恰恰相反:设置完成后跟进缓慢甚至缺失,... 一些评论强调了客户成功团队提供的强有力的、切实有效的支持,他们会安排培训、会议和实际指导。然而,也有评论指出情况恰恰相反:设置完成后跟进缓慢甚至缺失,工单无人解决,售后服务差强人意,这些都可能造成实际的运营和财务损失。
用户反复表示 RoomRaccoon 易于学习和操作,界面清晰明了,无需任何技术背景。培训视频和指导课程可帮助团队快速上手该平台,并轻松将其融入日常使用。
RoomRaccoon 的人工智能功能被认为前景可期,用户表示聊天机器人仍需训练才能更高效地完成日常操作任务。另一些用户则称赞人工智能助手是一项重要的辅助工具,表... RoomRaccoon 的人工智能功能被认为前景可期,用户表示聊天机器人仍需训练才能更高效地完成日常操作任务。另一些用户则称赞人工智能助手是一项重要的辅助工具,表明自动化正成为该产品价值的重要组成部分。
酒店经营者提出异议的方面
一些评论强调了客户成功团队提供的强有力的、切实有效的支持,他们会安排培训、会议和实际指导。然而,也有评论指出情况恰恰相反:设置完成后跟进缓慢甚至缺失,... 一些评论强调了客户成功团队提供的强有力的、切实有效的支持,他们会安排培训、会议和实际指导。然而,也有评论指出情况恰恰相反:设置完成后跟进缓慢甚至缺失,工单无人解决,售后服务差强人意,这些都可能造成实际的运营和财务损失。
一些评论者提到,在同一房型内管理预订存在局限性,尤其是在需要为客人更换房间时。这表明,对于入住率较高、入住模式更为复杂的酒店而言,需要更顺畅的房间分配... 一些评论者提到,在同一房型内管理预订存在局限性,尤其是在需要为客人更换房间时。这表明,对于入住率较高、入住模式更为复杂的酒店而言,需要更顺畅的房间分配流程。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。Lodgical Solution 和 RoomRaccoon PMS 共享许多核心 Property Management Systems 功能,但各有独特的能力。Lodgical Solution 提供 20 个经验证的集成合作伙伴,而 RoomRaccoon PMS 提供 87 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速上手。Lodgical Solution 在易用性方面领先,评分为 4.8/5 对比 4.7/5。寻找透明定价以及试用或演示选项。在各产品页面上按酒店规模筛选评价,了解与您类似的酒店的反馈。
Lodgical Solution:否。RoomRaccoon PMS:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店经营者客观比较酒店科技产品。Lodgical Solution 的 HT Score 为 0,RoomRaccoon 的为 77。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您酒店的情况量身定制的推荐