The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 392 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
Stayntouch 表现出色 在 ease of use and customer support 方面 — 尤其适合 brand 类型的物业 (4.9/5) ,拥有独特功能如 Revenue management module and Ancillary revenue tracking.
Winner Hotel Software 表现出色 .
基于 HTR 上 392 条经验证的酒店从业者评价的并排评分。
| HTScore |
|
|
| 推荐可能性 |
|
|
| 易用性 |
|
|
| 客户支持 |
|
|
| 性价比 |
|
|
| 起始价格 | From $800/mo | Contact sales |
| 经验证的评价 | 392 | 0 |
在分析了 392 条经验证的评价后,Stayntouch 用户最看重其 smooth transition and training, user experience and interface, 客房服务和运营效率,而 Winner Hotel Software 用户则强调 。点击任意主题查看评价者的反馈。
|
|
|
|---|---|
| 优点 | |
|
+
Smooth Transition and Training
▾
|
|
|
+
User Experience and Interface
▾
|
|
|
+
客房服务和运营效率
▾
|
|
|
+
预订和价格管理
▾
|
|
| 缺点 | |
|
−
报告和分析
▾
|
|
|
−
有限公司和发票管理
▾
|
|
各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
|
|
|---|---|---|
| 小型(10-24 间客房) ▾ | #18 51 条评价 | — |
| 中型(25-74 间客房) ▾ | #5 208 条评价 | — |
| 大型(75-199 间客房) ▾ | #7 29 条评价 | — |
| 超大型(200+ 间客房) ▾ | #2 58 条评价 | — |
按物业类型
| 细分市场 |
|
|
|---|---|---|
| 精品酒店 ▾ | #6 220 条评价 | — |
| 豪华酒店 ▾ | #6 180 条评价 | — |
| 品牌/连锁酒店 ▾ | #3 152 条评价 | — |
| 长住酒店 ▾ | #14 17 条评价 | — |
按区域
| 细分市场 |
|
|
|---|---|---|
| 北美 ▾ | #4 262 条评价 | — |
| 欧洲 ▾ | #12 64 条评价 | — |
| 亚太 | #21 3 条评价 | — |
Choosing the right property management system (PMS) is critical for your hotel's success, especially when comparing Stayntouch and Winner PMS. Both promise streamlined operations, but the differences in their reviews, features, and market presence are significant. Stayntouch, with its strong reputation and recent review momentum, clearly stands out as the more reliable choice. So, which PMS aligns best with your hotel’s needs?
Stayntouch is a cloud-based PMS praised for its ease of use, comprehensive features, and high customer satisfaction ratings, including a 4.56/5 overall score based on 317 reviews. Winner PMS, owned by Mews, offers streamlined functions and a user-friendly interface but has no available review data or ratings. Does your hotel prioritize proven user satisfaction and extensive features?
While both systems aim to simplify hotel operations, Stayntouch’s recent reviews emphasize its intuitive interface and robust support, making it the more trusted option. Winner PMS’s lack of review data and market presence signals less confidence in its current performance. Are you comfortable choosing a product with no recent user feedback?
If your hotel needs a PMS that’s highly rated, easy to adopt, and offers extensive integrations, go with Stayntouch. Its detailed reviews highlight strengths in onboarding, mobile access, and multi-property management, making it ideal for mid to large hotels seeking operational efficiency. Conversely, if your hotel is smaller or prefers a system with minimal market presence and limited review data, Winner PMS might seem appealing, but its unverified status makes it less reliable for now.
For hotels prioritizing proven performance, Stayntouch’s 26 recent reviews and 91 HTR Score are decisive. If simplicity without extensive features suffices, or if your hotel is very small, you might consider Winner PMS — but be aware of its unconfirmed reputation.
Stayntouch’s ease of use is its standout feature, with a 4.7/5 rating based on user reviews. Users describe its interface as intuitive, with efficient onboarding that gets staff up to speed quickly—many praise the platform’s friendly screens and quick training. Support is consistently rated high at 4.68/5, with users emphasizing the helpfulness of onboarding and ongoing assistance.
Winner PMS, however, has no available ratings or reviews for ease of use, making it impossible to confirm its usability. Given the extensive positive feedback for Stayntouch, the edge goes to Stayntouch.
Stayntouch offers a suite of 49 unique features, including modules for revenue management, housekeeping, group handling, online check-in, digital registration, guest messaging, and more. Many features—such as the integrated ID scanner, mobile app, and automated night audit—are absent from Winner PMS, which has no listed unique features.
Without concrete feature comparisons for Winner PMS, Stayntouch’s extensive set of functionalities clearly gives it an advantage. Its features cater to diverse hotel needs, from revenue optimization to guest convenience.
Support ratings favor Stayntouch, with a 4.68/5 score and reviews praising its responsive, friendly, and thorough assistance. Hoteliers highlight effective onboarding processes, quick responses, and support that makes implementing the system smooth.
Winner PMS has no available data or reviews about customer support, leaving its reliability in this area uncertain. Based on current information, Stayntouch’s support quality is the clear leader.
Stayntouch boasts 188 verified integration partners, including major solutions like Hotel Investor Apps, RevControl, and Zaplox, offering extensive connectivity. Winner PMS, with only one listed partner (Mews), provides significantly fewer integration options, limiting its ability to connect with other systems.
If you rely on multiple third-party tools to optimize your hotel’s operations, Stayntouch’s open API and broad partner network give it an undeniable edge.
Stayntouch's hotel segment ratings are high, with a 4.51/5 overall for independent hotels and a 4.93/5 for branded properties, based on recent reviews. Its recent review count (26 in the last six months) and a 94% likelihood to recommend showcase strong current user satisfaction.
Winner PMS, lacking available reviews or ratings, cannot be directly compared. Given the data, hoteliers clearly rate Stayntouch much higher, reinforcing its market dominance.
Stayntouch charges a base price of $800 monthly, with no freemium or trial options listed. Pricing for Winner PMS is not publicly available, making direct comparison impossible.
This transparency favors Stayntouch, allowing you to evaluate its value more confidently. The lack of pricing info for Winner PMS adds uncertainty to its overall value proposition.
Hotels that should consider Stayntouch include:
Not ideal if:
Hotels that might consider Winner PMS:
Not ideal if:
Stayntouch is a cloud-based PMS with a robust feature set, proven high ratings, and extensive integrations. It excels in ease of use, onboarding, and support, making it a dependable choice for hotels aiming to improve operations and guest satisfaction.
Winner PMS, although positioned as a streamlined solution, currently lacks verifiable review data and a comprehensive feature set. Its limited market presence and unknown support quality make it less suitable for hotels seeking reliability and proven performance.
If your hotel values a high-rated, feature-rich platform with extensive third-party integrations, choose Stayntouch. For very small properties or those with minimal tech needs, and if you’re comfortable with less information, Winner PMS might suffice—but proceed cautiously.
物业管理系统 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
|
|
|
|
|---|---|---|
| Starting Price | From $800/mo | — |
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
| 功能 |
|
|
|---|---|---|
|
▾
会计与金融
|
|
|
| 直接计费 | ||
| RevPaR 和 ADR 报告 | ||
| 多币种 | ||
| 交易电子邮件(预订、作品集等) | ||
| 自动夜间审计 | ||
|
▾
营销与电子商务
|
|
|
| 访客通信(短信) | ||
| 原生电子邮件营销 | ||
| 客人资料 | ||
| 客户关系管理 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 预订引擎 | ||
| 交易电子邮件(预订、作品集等) | ||
|
▾
管理和配置
|
|
|
| 集中的用户和角色管理 | ||
| 多种语言 | ||
| 基于云 | ||
| 在前提 | ||
|
▾
用户管理
|
|
|
| 访客通信(短信) | ||
| 客人资料 | ||
| 集中消息传递 | ||
| 交易电子邮件(预订、作品集等) | ||
|
▾
前台
|
|
|
| 移动设备笔记和任务(语音转文本) | ||
| 移动应用 | ||
| 自动夜间审计 | ||
| 日历视图 | ||
| 多种语言 | ||
| 任务管理 | ||
| 自动提醒 | ||
| 客人资料 | ||
| 平板电脑/自助服务终端值机 | ||
| 付款请求 | ||
| 集中消息传递 | ||
| 自动空间优化 | ||
|
▾
群组管理
|
|
|
| 组功能 | ||
| 自动空间优化 | ||
|
▾
宾客体验
|
|
|
| 集成身份证和护照扫描仪 | ||
| 数字注册 | ||
| 访客应用 | ||
| 网上值机 | ||
| 在线结帐 | ||
| 来宾消息 | ||
| 交易电子邮件(预订、作品集等) | ||
| 身份证扫描和注册预填 | ||
| 大堂售货亭 | ||
|
▾
家政
|
|
|
| 管家模块 | ||
| 家政移动应用程序 | ||
| 实时状态更新 | ||
| 自动分配 | ||
| 实时报告 | ||
| 轮班计划 | ||
| 员工信息 | ||
| 在线结帐 | ||
|
▾
付款
|
|
|
| 集成支付终端和读卡器 | ||
| 直接计费 | ||
| 多币种 | ||
| 交付过程 | ||
| 付款请求 | ||
|
▾
预订管理
|
|
|
| RevPaR 和 ADR 报告 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 综合 CRS | ||
| 拖放磁带图 | ||
| 费率管理 | ||
| 自动空间优化 | ||
| 基于规则的房间分配 | ||
| 交易电子邮件(预订、作品集等) | ||
|
▾
收入管理
|
|
|
| RevPaR 和 ADR 报告 | ||
| 自定义费率 | ||
| 辅助收入跟踪 | ||
| 收益管理模块 | ||
| 基本定价 | ||
|
▾
税务与合规
|
|
|
| 符合 PCI 标准 | ||
| 符合 GDPR | ||
| SOC2 投诉 | ||
| 税务配置 | ||
|
▾
支持与培训
|
|
|
| 在线 24/7 支持 | ||
|
▾
食品与饮料
|
|
|
| EPoS | ||
|
▾
温泉
|
|
|
| 水疗和健康模块 |
我们分析了 8 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"We really like the ability to customize our setups as much as possible, and that was pretty important to us. Being able to have a lot of those main features already at our fingerti..."
该目标暂无已发布的案例研究。
"Before leveraging Stayntouch PMS and Owner Relations, much of our old accounting processes were completed manually, including printing and hand-delivering statements to units, and..."
该目标暂无已发布的案例研究。
"As an independent hotel that runs above 100% occupancy on many nights, the TWA Hotel finds Stayntouch integral to our operations."
该目标暂无已发布的案例研究。
酒店从业者喜爱的方面
Stayntouch receives high praise for its seamless transition and training processes, greatly aided by trainers like David and Julia, who are consistent... Stayntouch receives high praise for its seamless transition and training processes, greatly aided by trainers like David and Julia, who are consistently mentioned for their support and comprehensive guidance. Many reviews highlight the ease of moving from previous systems, an aspect noted particularly for its stress-reduction during onboarding.
The software is largely favored for its intuitive and user-friendly design, supporting efficient training and ease of user adoption, especially for st... The software is largely favored for its intuitive and user-friendly design, supporting efficient training and ease of user adoption, especially for staff with varying technical proficiencies. This contributes significantly to positive front-desk and operational performances.
Stayntouch的客房管理功能因其简化房间分配和跟踪客房服务状态而备受赞誉。这些功能通过提供实时更新来提升运营效率,从而优化日常工作流程。
酒店从业者提出异议的方面
虽然报告功能因其全面性和有助于运营监督而受到赞赏,但多项评论指出,报告的自定义程度和清晰度仍有提升空间。生成详细报告方面的困难也成为部分用户遇到的难题... 虽然报告功能因其全面性和有助于运营监督而受到赞赏,但多项评论指出,报告的自定义程度和清晰度仍有提升空间。生成详细报告方面的困难也成为部分用户遇到的难题。
一些评论指出,在管理团体预订和开票方面存在困难,并指出某些流程可以更加精简和直观。客户账户转移和历史数据访问方面的问题也表明,该功能仍有扩展空间。
独特功能
评分差异最大的方面
这取决于您的需求。Stayntouch 和 Winner PMS (acquired by Mews) 共享许多核心 Property Management Systems 功能,但各有独特的能力。Stayntouch 提供 199 个经验证的集成合作伙伴,而 Winner PMS (acquired by Mews) 提供 1 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Stayntouch 在易用性方面领先,评分为 4.7/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Stayntouch:否。Winner PMS (acquired by Mews):否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Stayntouch 的 HT Score 为 92,Winner Hotel Software 的为 0。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
|
用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
|
技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
|
该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
|
该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您的房产情况量身定制的推荐方案