Agilysys POS vs. Infor POS:
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The Decision

Choosing the right POS system is critical for your hotel's operational efficiency and guest satisfaction. Agilysys POS and Infor POS both aim to streamline transactions and enhance service, but they differ significantly in scope, support, and market presence. Your decision hinges on your hotel’s size, technology needs, and regional presence.

Agilysys POS boasts a higher review count and more recent feedback, indicating a more active user base and stronger data relevance. Conversely, Infor POS’s cloud-based design offers unique advantages, especially for multi-location or tech-forward properties. Which solution aligns best with your hotel’s strategic goals?

Is Agilysys POS or Infor POS Better for Hotels?

Both Agilysys and Infor aim to optimize guest transactions and operational control within the hospitality industry. Agilysys POS emphasizes ease of use, extensive integration, and a broad feature set, catering to properties seeking a versatile, enterprise-level solution. Infor POS, on the other hand, is built around a cloud architecture that allows flexible deployment across multiple hardware options, supporting real-time data access.

Where they diverge is in market focus and depth of features. Agilysys mainly targets resorts, casinos, and large properties with complex needs, boasting a robust feature library with 37 unique features. Infor positions itself as a cloud-only solution, with a focus on rapid deployment and data centralization, but it offers fewer unique features (only 1) compared to Agilysys. Given the more recent reviews and a higher review count, Agilysys's current user experience appears stronger—are you comfortable with a solution that offers deep, customizable features, or do you prioritize cloud flexibility and simplicity?

Agilysys POS vs Infor POS: Which Should Your Hotel Choose?

If your hotel requires a comprehensive, feature-rich POS with extensive integrations, Agilysys is the clear choice. Its suite includes advanced options like self-service ordering, digital menus, upselling, integrated kitchen displays, and customer insights, making it suitable for large or complex properties.

If your focus is on a cloud-based, flexible deployment that supports multiple revenue centers with ease of access from any location, Infor POS may suit you better. However, note that Infor’s review activity is minimal, and it lacks the extensive features found in Agilysys.

For properties prioritizing deep customization and high feature count, Agilysys is the safer bet. If your hotel values cloud mobility and rapid setup over feature depth, Infor might be worth considering—though the lack of recent reviews weakens its case.

Is Agilysys POS or Infor POS Easier to Use?

Agilysys POS scores highly on ease of use, with a 4.43/5 rating and positive feedback about its intuitive, user-friendly interface. Staff adoption appears smooth, and onboarding, while not flawless, is generally manageable with a 3.85/5 rating.

Infor POS, by contrast, has no available ratings or recent review data, making it difficult to assess user-friendliness or onboarding. Its cloud-driven approach suggests straightforward deployment, but the absence of user feedback leaves questions about actual staff experience.

Edge: Agilysys.

Which Has Better Features: Agilysys POS or Infor POS?

Agilysys POS offers an extensive feature set: 37 features including mobile ordering, loyalty programs, discounts, integrated kitchen displays, recipe costing, and advanced reporting—many tailored specifically for hospitality. Infor POS provides only a single unique feature, its cloud-based architecture, which underscores its deployment flexibility but lacks additional operational functionalities.

Agilysys’s rich feature library supports diverse hotel needs—from guest engagement to operational analytics—giving it a clear advantage. Infor’s limited feature set makes it less suitable for properties seeking comprehensive control.

Edge: Agilysys.

Which Has Better Customer Support: Agilysys POS or Infor POS?

Agilysys POS’s support scores a 4.11/5, with reviews citing a caring support team and ongoing product improvements. While some customers mention communication challenges during implementation, overall, support appears responsive and reliable.

Infor POS lacks recent review data, so its support quality remains unverified. Given its minimal online feedback, you cannot confidently assess its customer service or onboarding experience.

Edge: Agilysys.

Which Has More Integrations: Agilysys POS or Infor POS?

Agilysys boasts 23 verified integration partners, including major players like Olo, Revinate, and SiteMinder, offering a broad ecosystem for hospitality operations. It supports seamless connection with property management, inventory, and marketing systems, enhancing overall operational cohesion.

Infor’s extensive partner network includes 113 verified integrations, with many focused on enterprise resource planning and financial systems. However, its lack of detailed integration with hospitality-specific platforms reduces its practical appeal for hotels seeking direct, industry-tailored connections.

Edge: Infor (due to sheer number of verified partners), but Agilysys offers more hospitality-specific integrations.

Which Do Hoteliers Rate Higher: Agilysys or Infor?

Agilysys’s review count (28) and recent feedback (8 reviews in last 6 months) give it a clearer performance picture. Its average rating of 72.16/100 and 84% likelihood to recommend indicate solid satisfaction among users, particularly in resort and casino segments.

Infor’s reviews are absent, and its review count is zero, making it impossible to gauge user satisfaction. The lack of recent feedback suggests limited current engagement or adoption.

Edge: Agilysys.

How Much Do Agilysys POS and Infor POS Cost?

Agilysys POS has a clear base price of $800, with no trial or subscription options listed. Its pricing reflects its enterprise capabilities and extensive feature set.

Infor does not disclose pricing details, likely due to its customized enterprise model. This opacity makes direct comparison difficult, but the absence of transparent pricing is a consideration for budget-conscious properties.

What Type of Hotel Should Use Agilysys POS?

• Hotels seeking a feature-rich, customizable POS system tailored for complex operations.
• Resorts, casinos, and large properties needing extensive integration options.
• Teams aiming for a scalable solution with advanced reporting and guest engagement tools.
• Properties that value proven support and recent user feedback.

Not ideal if your hotel prefers a purely cloud-based, minimal setup solution or operates a small property with basic needs.

What Type of Hotel Should Use Infor POS?

• Hotels or multi-revenue-center operations prioritizing cloud deployment and real-time access.
• Properties looking for flexible hardware options—kiosks, terminals, tableside devices.
• Teams that want rapid deployment with a simplified interface.
• Organizations that value a broad network of integrations with enterprise and financial systems.

Not ideal if your hotel relies heavily on hospitality-specific features or prefers in-depth customization.

Infor POS vs Agilysys POS: The Bottom Line for Hotels

Agilysys POS is a comprehensive, feature-packed system designed specifically to meet the complex needs of hospitality businesses. Its extensive support, high user ratings, and recent reviews make it the more reliable choice for hotels seeking operational depth.

Infor POS offers a cloud-centric approach with a large partner ecosystem, suitable for properties emphasizing agility and hardware flexibility. However, its limited feature set and lack of recent user feedback weaken its appeal.

For most hotels, especially those requiring advanced features and proven support, Agilysys POS remains the stronger option. If cloud flexibility and hardware versatility are your priorities, and you’re comfortable with limited industry-specific features, Infor might serve your needs—but be cautious given the sparse recent reviews.