Benson PMS vs. Clock PMS:
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The Decision

Choosing between Benson PMS by Benson Software and Clock PMS by Clock hinges on understanding your hotel’s operational needs, budget, and growth plans. Both aim to streamline hotel management, but their core offerings and target markets diverge significantly. Benson is a cloud-based PMS focused on simplicity and ease of use, primarily serving boutique hotels and properties in select regions. Clock, by contrast, offers a feature-rich, all-in-one platform suited for hotels that need extensive integration, automation, and scalability.

Your team must decide whether you prioritize a straightforward, user-friendly system with recent positive reviews or a comprehensive, customizable solution with a broader global presence. Which one aligns better with your hotel’s size, segment, and future ambitions?

Is Benson PMS or Clock PMS Better for Hotels?

Benson PMS and Clock PMS both serve hotel management needs but cater to different hotel profiles. Benson’s strength lies in its simplicity, ease of navigation, and user-friendly interface, with a 4.5/5 overall rating based on a handful of reviews—most recent from six months ago. Its core features cover reservations, front desk, and basic reporting, making it ideal for boutique hotels seeking straightforward operations.

Clock PMS, however, boasts a 4.8/5 rating from over 250 recent reviews, emphasizing its extensive functionalities and global reach. It includes features like channel management, revenue tools, online check-in, and guest engagement, appealing to hotels that seek a scalable, integrated system. Do you need quick, simple management, or a comprehensive platform capable of handling complex operations across multiple properties?

Clock PMS vs Benson PMS: Which Should Your Hotel Choose?

If your hotel needs a simple, easy-to-train system, Benson PMS is likely the better fit. Its intuitive interface and high ease-of-use ratings (5/5) make onboarding smoother, especially for boutique properties or small teams that value straightforward workflows.

If your hotel requires advanced features — such as integrated CRS, revenue management, online check-in, and extensive third-party integrations — Clock PMS is the clear choice. Its 45 unique features cater to larger, more complex operations where automation and customization can significantly enhance efficiency. For hotels planning rapid growth or operating in multiple regions, Clock’s broad market presence makes it the more scalable option.

Is Benson PMS or Clock PMS Easier to Use?

Benson PMS scores a perfect 5/5 for ease of use, with reviews praising its clean, visually appealing interface and quick navigation. Its onboarding process is straightforward, making staff adoption quick, especially for boutique hotels with limited IT resources.

Clock PMS, with a 4.78/5 rating for ease of use, offers an intuitive interface but with a broader, more complex feature set. Users highlight that its modern design simplifies training for new staff, but some mention the extensive features can be overwhelming initially. Overall, Benson edges out slightly for simplicity.

Edge: Benson PMS.

Which Has Better Features: Benson PMS or Clock PMS?

Clock PMS far exceeds Benson with 45 unique features, including EPoS, integrated CRS, revenue management, mobile app, guest CRM, automated space optimization, and online check-in. These features support larger operations, multi-channel sales, and automation, giving your hotel more tools to grow and improve efficiency.

Benson offers a limited set of core features—reservation management, reporting, and front desk operations—focusing on user-friendliness rather than breadth. It lacks advanced modules like revenue management or integrated CRS, which are common in Clock.

Edge: Clock PMS.

Which Has Better Customer Support: Benson PMS or Clock PMS?

Benson Software’s support ratings are strong at 4.5/5, with reviews noting its responsiveness and willingness to update and adapt based on client feedback. However, with only one recent review in the last six months, data is limited.

Clock PMS also scores highly at 4.75/5, with multiple reviews emphasizing its responsive support team and ongoing system improvements. Users mention quick responses to issues and proactive communication, which is crucial for larger or multi-property hotels. The recent review volume and consistently high ratings make Clock’s support slightly more reliable.

Edge: Clock PMS.

Which Has More Integrations: Benson PMS or Clock PMS?

Clock PMS outstrips Benson with 111 verified partners, including popular integrations like SiteMinder, RevControl, and Profitroom. Its extensive third-party ecosystem accommodates complex setups and multi-channel distribution, ideal for hotels with diverse tech stacks.

Benson’s integration count is limited to 3 verified partners, with NightsBridge being the only exclusive integration. While sufficient for boutique hotels with limited digital needs, it may not scale well for larger operations requiring broader connectivity.

Edge: Clock PMS.

Which Do Hoteliers Rate Higher: Benson PMS or Clock PMS?

Clock PMS receives higher recent reviews overall, with a 4.84/5 rating from 198 reviews, predominantly from independent hotels and boutique properties in Europe, North America, and South America. Hoteliers praise its robustness, automation, and extensive features.

Benson PMS’s single review from six months ago gives it a 4.5/5 score, but the limited data and small sample size make it less representative. Considering the volume and recency, Clock’s ratings are more reliable for decision-making.

Edge: Clock PMS.

How Much Do Benson PMS and Clock PMS Cost?

Benson PMS does not publish transparent pricing; it appears to operate on a custom quote model, which may be suitable for boutique hotels with specific needs. Its lack of a freemium or trial suggests a more tailored, possibly higher-cost approach.

Clock PMS charges a flat $600 per month, with no hidden fees or extra charges for integrations. Its transparent pricing model makes budgeting easier, especially for hotels that want a predictable monthly expense.

What Type of Hotel Should Use Benson PMS?

• Hotels that prioritize simplicity and ease of use.
• Boutique hotels with small teams needing straightforward operations.
• Properties in regions with limited tech infrastructure.
• Hotels with minimal automation requirements.
• Hotels focusing on guest service over complex revenue management.

Not ideal if:

• Your hotel seeks extensive automation or advanced features.
• You operate multiple properties or need scalable solutions.
• You require detailed reporting and forecasting.
• Your team values extensive integrations and customization.

What Type of Hotel Should Use Clock PMS?

• Hotels that need a comprehensive, all-in-one management platform.
• Larger properties or hotel groups with complex operational needs.
• Hotels seeking extensive integrations, automation, and revenue tools.
• Properties in multiple regions requiring multi-lingual and multi-currency support.
• Hotels aiming to improve operational efficiency through technology.

Not ideal if:

• Your hotel is small, with minimal operational complexity.
• You prefer a simple, no-frills management system.
• Budget constraints prevent investing in a feature-rich platform.
• You are not planning to expand or scale operations soon.

The Bottom Line for Hotels

Clock PMS stands out as the more complete, scalable solution given its wide feature set, recent reviews, and extensive integrations. It’s particularly suited for hotels with growth ambitions, complex operations, or multiple properties.

Benson PMS appeals to boutique hotels and small properties valuing simplicity and ease of use. Its limited features and regional focus make it less suitable for hotels seeking extensive automation or global reach.

For properties that prioritize advanced features, automation, and ongoing support, Clock PMS offers a clear advantage. Conversely, if your hotel values quick onboarding, straightforward workflows, and regional service, Benson PMS may suffice.

In conclusion, Clock PMS is the stronger choice for most hotels today, thanks to its recent review volume, feature breadth, and support for growth.