Bokun vs. RMS:
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The Decision

Choosing the right property management system (PMS) can significantly impact your hotel's operations, revenue, and guest satisfaction. Both Bokun by Bokun and RMS aim to serve hospitality businesses, but they do so with different strengths and focuses. Your decision hinges on your specific needs—whether you prioritize ease of use and niche tour management or comprehensive hotel operation tools.

Bokun is often favored for its user-friendly interface and its focus on tour, activity, and experience providers. RMS, on the other hand, is a more extensive PMS serving a broad hotel and hospitality landscape with a rich feature set. Which of these systems aligns better with your hotel's unique requirements?

Is Bokun or RMS Better for Hotels?

Both Bokun and RMS serve different core audiences. Bokun primarily targets tour operators, travel agencies, and experience providers, offering streamlined booking and activity management. RMS is designed for hotels, resorts, and larger hospitality operations, providing a full suite of property management tools.

While Bokun offers a simplified platform ideal for small-scale or niche operators, RMS's suite supports larger, multi-property hotels with complex operational needs. RMS's extensive features include trust accounting, revenue management, and integrated channel management, which Bokun does not provide.

Given the review data, RMS has a total of 293 reviews with recent feedback from the last six months, making its user data more current and reliable. RMS's average rating of 4.56/5 contrasts sharply with Bokun's 0 ratings, reflecting a much stronger and more recent user base. Would you prefer a system with proven hotel industry adoption and ongoing support?

RMS vs Bokun: Which Should Your Hotel Choose?

If your hotel needs a robust, scalable property management system capable of handling reservations, housekeeping, revenue management, and multi-channel distribution, RMS is the clear choice. Its extensive feature set is designed for properties that want to optimize operations and maximize revenue.

However, if your hotel is a boutique operation, a B&B, or a niche experience provider focused mainly on activity bookings and direct communications, Bokun might suffice. It offers a simpler, more straightforward booking system tailored for experience-based offerings, although it lacks the deep hotel operational tools RMS provides.

For larger hotels or chains, RMS's comprehensive suite and proven scalability make it the better fit. Smaller, experience-driven businesses with a focus on activities and tours should consider Bokun, especially if ease of use is a priority.

Is Bokun or RMS Easier to Use?

Bokun scores a 0/5 in ease of use, indicating it lacks sufficient ratings or recent reviews to gauge its user-friendliness. RMS, with a 4.28/5 rating from 20 recent reviews, demonstrates a high level of user satisfaction with its interface and onboarding process. RMS users frequently mention its intuitive design and helpful support resources.

Additionally, RMS's onboarding process is rated at 4.12/5, with many users citing quick and straightforward setup. In contrast, Bokun’s lack of recent review data makes it difficult to assess its usability confidently.

Edge: RMS.

Which Has Better Features: Bokun or RMS?

RMS offers a comprehensive list of 74 features, including an integrated CRS, online support, payment processing, booking engine, revenue management, group booking, guest CRM, and multi-channel management. It supports real-time reporting, automated night audits, POS integration, and multilingual, multi-currency support.

Bokun, by comparison, lacks a detailed feature list but is primarily focused on activity bookings and tour management, lacking many hotel-specific tools. RMS’s extensive capabilities support complex hotel operations, while Bokun's features cater more to niche experience providers.

Edge: RMS.

Which Has Better Customer Support: Bokun or RMS?

RMS boasts an average customer support score of 4.48/5 from recent reviews, with users highlighting prompt, helpful service and proactive support. Specific reviews note its "very helpful" team and quick response times, especially for technical issues.

Bokun’s support ratings are unavailable, which limits a direct comparison. RMS's recent reviews and high NPS score of 8.51/5 (or 86%) suggest a reliably responsive customer service experience.

Edge: RMS.

Which Has More Integrations: Bokun or RMS?

RMS has a significant advantage in integrations, with 112 verified partners, including major OTAs, payment systems, and POS vendors. Shared integrations with Bokun are nonexistent, but RMS’s partner network includes Criton, Sage, STR, HiJiffy, and Net Affinity, facilitating smoother operations across multiple platforms.

Bokun offers no verified integration partners, restricting its connectivity options. For hotels relying on diverse systems and automation, RMS’s extensive integrations make it the more versatile choice.

Edge: RMS.

Which Do Hoteliers Rate Higher: Bokun or RMS?

Given the absence of recent reviews for Bokun, it’s challenging to gauge current user satisfaction. RMS, with 20 recent reviews, averages 4.56/5, showing consistent approval across various property types.

RMS reviews highlight its scalability, reliability, and support, especially from users managing multiple properties or complex operations. Hoteliers seeking validated, recent feedback should lean toward RMS’s higher ratings and active user base.

Edge: RMS.

How Much Do Bokun and RMS Cost?

Bokun does not list a pricing structure or trial options, making cost assessment difficult. RMS charges a base price of $800 per month, with no additional implementation fees or per-room charges.

This predictable pricing model favors larger hotels or groups planning for ongoing operational needs, but smaller operators may find RMS costly without flexible tier options. Consider your budget and growth plans before choosing.

What Type of Hotel Should Use Bokun?

• Hotels that primarily operate as experience providers, tour operators, or activity centers.
• Businesses seeking a straightforward booking platform for activities, with minimal hotel management needs.
• Small operations that prioritize ease of setup and simple bookings.
• Teams that need an intuitive, quick-to-deploy system for specific guest experiences.

Not ideal if:

• Your hotel requires full property management capabilities.
• You need comprehensive guest profiles, revenue management, or multi-channel integration.
• Your property has multiple locations or complex operational requirements.

What Type of Hotel Should Use RMS?

• Hotels, resorts, and chains seeking a full-featured PMS.
• Properties looking to streamline reservations, housekeeping, and guest management.
• Businesses prioritizing real-time reporting, trust accounting, and revenue optimization.
• Multi-property operators requiring centralized control and extensive integrations.

Not ideal if:

• Your operation is small, boutique, or experience-focused with limited management needs.
• You prefer a simple booking engine without extensive hotel operations tools.
• Your budget cannot accommodate RMS’s higher monthly fee.

RMS vs Bokun: The Bottom Line for Hotels

RMS provides a comprehensive, scalable platform tailored for property management, with a wide array of features, integrations, and positive recent reviews. Its core advantage lies in supporting complex operations, revenue management, and multi-channel distribution, making it suitable for mid-sized to large hotels.

Bokun excels in niche markets such as tours and activities, offering ease of use and straightforward booking capabilities. Its limited hotel management features make it less suitable for larger or full-service properties.

If your priority is a hotel-focused PMS with proven support and extensive features, RMS offers clear advantages. For experience-driven businesses or smaller operations, Bokun might suffice, but its lack of recent reviews and detailed feature data suggest RMS is the safer, more reliable choice for most hotels.