Cambridge PMS vs. ThinkReservations PMS:
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The Decision

When choosing a property management system (PMS), your goal is to find a platform that simplifies operations, boosts revenue, and enhances guest experiences. Cambridge PMS by Shiji and ThinkReservations PMS both aim to address these needs but approach them differently. While Cambridge PMS is a less-reviewed, more traditional system, ThinkReservations offers a highly-rated, feature-rich platform with recent, abundant reviews. Given the review volume and recent positive feedback, ThinkReservations currently holds a stronger market presence.

Are you prioritizing ease of use, extensive features, or proven customer satisfaction? Let’s compare these two options to see which better suits your hotel’s needs.

Is Cambridge PMS or ThinkReservations Better for Hotels?

Cambridge PMS, by Shiji, appears as a less-reviewed, less-rated solution with zero recent reviews, raising questions about its current support and usability. In contrast, ThinkReservations has over 350 reviews, with the last six months showing four new reviews, all highly positive, indicating active support and ongoing development. The lack of recent feedback for Cambridge PMS suggests it may not be as reliable or current.

The core problem both systems aim to solve is streamlining hotel operations—booking, guest management, and reporting. Cambridge PMS’s limited review data and no recent feedback make it difficult to gauge its effectiveness today. Conversely, ThinkReservations’s recent reviews consistently praise operational efficiency, support, and ease of use. Do you want a system with established reputation and active community feedback?

ThinkReservations vs Cambridge PMS: Which Should Your Hotel Choose?

If your hotel requires a straightforward, easy-to-use platform with a proven track record of customer satisfaction, go with ThinkReservations. Its 4.88/5 rating and 356 reviews demonstrate strong, recent positive sentiment, especially from small to mid-sized properties like B&Bs, inns, and boutique hotels. ThinkReservations is ideal if streamlining operations and increasing revenue are priorities.

If, however, your hotel demands a highly customizable, enterprise-level system with extensive integration options and regional support in multiple countries, Cambridge PMS might be considered. However, the lack of recent reviews and limited features (only one verified partner, Duetto) suggest it may not be the best fit for fast-paced, modern hotels wanting active vendor support. Given the current data, ThinkReservations clearly leads in suitability for most hoteliers.

Is ThinkReservations or Cambridge PMS Easier to Use?

ThinkReservations boasts a 4.82/5 ease-of-use rating from over 350 reviews, with many users highlighting its intuitive interface, simple onboarding, and staff adoption. Reviewers frequently mention how quickly staff can get up to speed and how the platform streamlines daily tasks. Support is consistently rated highly, with users describing the team as accessible, knowledgeable, and helpful.

Cambridge PMS’s ease of use cannot be reliably assessed due to no recent reviews or ratings, which is a red flag for hotels needing a user-friendly, current platform. Without active user feedback, confidence in its usability remains uncertain.

Edge: ThinkReservations.

Which Has Better Features: Cambridge PMS or ThinkReservations?

ThinkReservations offers 39 unique features, including a channel manager, booking engine, EPoS, online check-in, guest messaging, automated night audit, multi-currency, and more—covering nearly every operational need for a modern hotel. It also supports guest communication, digital registration, and real-time reporting, making it a comprehensive solution.

Cambridge PMS, on the other hand, provides no specific features or modules listed, with only one verified integration (Duetto). This suggests it may lack the depth and versatility of ThinkReservations’ suite. If advanced features and integrations are critical, ThinkReservations has a clear edge.

Edge: ThinkReservations.

Which Has Better Customer Support: Cambridge PMS or ThinkReservations?

ThinkReservations consistently receives 4.82/5 ratings from over 350 reviews, with users praising its fast, accessible, and knowledgeable support team. Many reviews mention how support helped resolve issues quickly and how onboarding was smooth, even for non-tech-savvy staff.

Cambridge PMS’s support quality cannot be gauged due to no recent reviews or ratings. Without current feedback, it’s tough to assess whether it offers the same level of responsive, effective customer service.

Edge: ThinkReservations.

Which Has More Integrations: Cambridge PMS or ThinkReservations?

ThinkReservations offers 16 verified integrations, including major OTAs like Booking.com, Expedia, Airbnb, Triptease, and TrustYou, along with built-in payment processing and channel management. Its API and partnership network support a broad range of tools, enabling seamless connectivity.

Cambridge PMS, with only one verified partner (Duetto), provides limited integration options, which could restrict your ability to connect with other essential systems. For most hotels aiming for a flexible, connected setup, ThinkReservations is the better choice.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: Cambridge PMS or ThinkReservations?

ThinkReservations has a high overall rating of 4.88/5 based on 356 reviews, with recent reviews emphasizing operational efficiency, excellent support, and revenue growth. Small properties, like B&Bs and inns, repeatedly praise how it streamlines booking and guest management.

Cambridge PMS’s rating is zero, with no reviews to support its effectiveness or hoteliers’ satisfaction. This makes it impossible to compare, but the lack of recent reviews suggests it is not currently favored or actively supported.

Edge: ThinkReservations.

How Much Do Cambridge PMS and ThinkReservations Cost?

Cambridge PMS does not list pricing, likely indicating a bespoke or enterprise quote is required. This makes direct comparison difficult and suggests it may be more expensive or less transparent.

ThinkReservations charges a flat fee of $500 per month, with no implementation or setup fees. Its transparent pricing and straightforward model make budgeting easier for small and mid-sized hotels.

Overall, ThinkReservations provides clear, predictable costs, making it easier to assess value.

What Type of Hotel Should Use Cambridge PMS?

Cambridge PMS is best suited for:

• Large resorts or hotel chains that need enterprise-level, customizable systems.
• Hotels seeking a comprehensive, all-in-one platform with robust data access.
• Properties with dedicated IT teams to manage complex integrations.
• Hotels in regions where Cambridge’s support and network are available.

Not ideal if:

• Your hotel is small or mid-sized, needing a simple, user-friendly system.
• You require quick onboarding and active customer support.
• You prefer transparent, predictable pricing.

What Type of Hotel Should Use ThinkReservations?

ThinkReservations is ideal for:

• Small to mid-sized hotels, B&Bs, inns, and boutique properties.
• Hotels seeking a straightforward, easy-to-use platform with extensive features.
• Properties that rely heavily on online booking and channel management.
• Hotels aiming to increase revenue through upselling and automation.
• US-based hotels, especially in North America, with access to regional support.

Not ideal if:

• Your hotel is a large enterprise requiring a highly customized system.
• You need extensive regional support outside North America.
• You prefer a system with fewer integrated features or a more basic setup.

The Bottom Line for Hotels: Cambridge PMS or ThinkReservations?

Cambridge PMS positions itself as a comprehensive, enterprise-focused platform with limited recent feedback, making its current performance and support uncertain. It may serve larger hotels or chains that need extensive customization and are prepared for bespoke solutions.

ThinkReservations, with over 350 recent reviews and a 4.88/5 rating, clearly demonstrates its effectiveness for small and mid-sized properties. Its ease of use, robust features, and active support make it the more reliable choice for most hoteliers today.

If you prioritize a proven, highly-rated solution with ongoing support, go with ThinkReservations. For larger, complex operations looking for deep customization and regional availability, Cambridge PMS could be considered, but with caution given the limited recent feedback.