CASABLANCA hotelsoftware (PMS) vs. eviivo Suite™ PMS:
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The Decision

When choosing a property management system (PMS), your primary goal is to streamline operations, improve guest experiences, and maximize revenue. Casablanca’s hotelsoftware and eviivo Suite™ both aim to solve these problems but approach them differently.

Casablanca offers a comprehensive, all-in-one solution with extensive features tailored for larger or multi-property hotels. eviivo, on the other hand, emphasizes seamless booking, automation, and guest communication, making it ideal for smaller and independent properties. Which one aligns best with your hotel’s operational needs?

Is Casablanca hotelsoftware or eviivo Suite™ Better for Hotels?

Both products target hotel management efficiency but diverge in scope and focus. Casablanca’s PMS aims to digitize and centralize hotel operations, offering features like yield management, invoicing, and multi-property management, suited for mid to large-sized hotels. eviivo emphasizes booking automation, guest communication, and integrations with online travel agencies, primarily serving small hotels, B&Bs, and vacation rentals.

Casablanca’s focus on automation and internal processes makes it more suited for hotels aiming for in-depth control and revenue optimization. Conversely, eviivo’s strength lies in simplifying distribution and guest management, ideal for properties heavily reliant on online bookings. Would your hotel benefit more from internal process automation or distribution and guest communication?

Casablanca vs eviivo Suite™: Which Should Your Hotel Choose?

If your hotel operates multiple properties or requires detailed revenue management, Casablanca’s extensive feature set and robust integrations make it the clear choice. It’s particularly suitable for boutique hotels or resorts seeking comprehensive tools and a scalable platform.

If your hotel prioritizes online distribution, quick booking management, and guest messaging, eviivo’s platform excels. Its mobile app, AI-powered guest communication, and integrations with OTAs support busy independent hotels or vacation rentals looking for simplicity and efficiency. For larger operations needing detailed control, Casablanca is preferable; for smaller or online-focused properties, eviivo is more aligned.

Is Casablanca hotelsoftware or eviivo Suite™ Easier to Use?

Casablanca’s ease of use is rated at 4.8/5, with many users praising its intuitive interface and straightforward onboarding. Support responsiveness is highly rated, with reviews citing rapid, competent assistance that makes staff adoption smoother.

eviivo’s user rating stands at 4.43/5, with users appreciating its friendly interface and automation features. However, some mention that the desktop interface can be convoluted, especially for managing multiple properties, and the mobile app still has room for development.

Edge: Casablanca.

Which Has Better Features: Casablanca or eviivo Suite™?

Casablanca provides unique features like integrated ID scans, a lobby kiosk, rules-based room assignments, and a spa & wellness module—totaling five features exclusive to it. It also offers extensive automation, multi-property management, and yield control tools.

eviivo boasts 16 features exclusive to its platform, including revenue management, payment processing, automated night audits, and multi-channel integration. Its strength lies in automated guest messaging, online checkout, and direct OTA connections.

The total shared features are 35, but Casablanca’s specialized tools provide deeper operational control. Edge: eviivo.

Which Has Better Customer Support: Casablanca or eviivo?

Casablanca’s support scores are notably high at 4.82/5, with reviews highlighting quick, knowledgeable, and friendly assistance available even during weekends. Many users say support is a key reason for their satisfaction and smooth operational transitions.

eviivo’s support ratings are slightly lower at 4.42/5, with reviews praising responsiveness but noting some room for improvement, especially during onboarding. Support staff like Mr. Guetif and Xavier are frequently mentioned as helpful, but a few users report delays.

Edge: Casablanca.

Which Has More Integrations: Casablanca or eviivo?

Casablanca offers 46 verified partners, including prominent integrations with SiteMinder, RateBoard, and HotelPartner Revenue Management, along with exclusive partnerships like Onity and Smart Host. Its broad range supports extensive internal and external automation.

eviivo has 32 verified partners, with notable integrations like TripAdvisor, PriceLabs, and Canary Technologies. It connects well with major OTAs, which is critical for online distribution.

Casablanca’s larger partner network offers more flexibility for complex operations. Edge: Casablanca.

Which Do Hoteliers Rate Higher: Casablanca or eviivo?

Casablanca’s reviews are scarce, with only 60 ratings, mostly from European users of larger properties, giving it an undefined average rating. The few reviews are glowing about its support and capabilities, but the data is limited.

eviivo has 191 reviews and an overall rating of just below 1/5, mainly due to negative experiences with customer service and forced conversions. However, recent reviews highlight its ease of booking, automation, and support, with a high likelihood to recommend—95%.

Given the volume and recency, eviivo’s user ratings are more representative. Edge: eviivo.

How Much Do Casablanca and eviivo Cost?

Casablanca does not publicly disclose its pricing, but it is known to be a premium solution with no freemium or basic tier. Costs are likely tailored to the size and scope of your hotel, potentially making it more costly.

eviivo’s base price is $700 monthly, with no free tier or trial. Its pricing is transparent but can be expensive for small properties, especially when adding optional modules.

Both options are priced for the value they deliver but require careful budgeting based on your hotel’s size and needs.

What Type of Hotel Should Use Casablanca?

• Hotels that manage multiple properties requiring centralized control.
• Large boutique hotels or resorts seeking detailed revenue management.
• Properties with complex internal processes needing extensive automation.
• Hotels prioritizing in-depth guest data management and integration.
• Teams that want a scalable platform that supports growth and multi-property oversight.

Not ideal if your hotel is small, budget-conscious, or heavily reliant on online distribution without internal automation needs.

What Type of Hotel Should Use eviivo?

• Independent hotels, B&Bs, or vacation rentals focusing on online bookings.
• Properties that need quick, mobile management and guest communication.
• Hotels aiming to expand their online presence via OTAs like Booking.com and Airbnb.
• Small to medium-sized properties looking for automation without deep customization.
• Hosts who value strong customer support and user-friendly interfaces.

Not ideal if your hotel requires extensive internal automation, complex revenue management, or multi-property control.

eviivo Suite™ vs Casablanca: The Bottom Line for Hotels

Casablanca offers a more comprehensive, multi-feature platform suited for larger or multi-property hotels seeking control over every operational aspect. It excels in revenue management, integrations, and automation, but may be overly complex or costly for small hotels.

eviivo provides a straightforward, highly rated booking and guest communication platform, perfect for independent or small hotels prioritizing distribution and guest engagement. Its automation tools and mobile app support busy owners, though it lacks some advanced internal management features.

Choose Casablanca if your hotel needs detailed control and scalability; pick eviivo if your focus is on online visibility, automation, and guest communication. Both are strong options but serve different hotel profiles best.