Delta Software (Guest Registration) vs. MyStay Check in:
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The Decision

As a hotelier evaluating contactless check-in solutions, your choice hinges on understanding each product’s core strengths and limitations. Delta Software’s Delta ID focuses exclusively on quick, automated guest ID verification, streamlining the check-in process with a specialized passport and ID scanner. Conversely, MyStay Check-in offers a broader suite of features aimed at reducing costs and enhancing guest experience through digital check-in, communication, and upselling. Which solution better aligns with your hotel’s operational goals?

Both products aim to simplify and expedite guest onboarding. Yet, their approaches diverge significantly: Delta’s single-focus ID scanning versus MyStay’s multifaceted contactless platform. Given your specific needs—whether rapid verification or comprehensive guest engagement—your decision should be clear.

Is Delta Software or MyStay Better for Hotels?

Delta Software excels at automating guest registration via instant ID capture, reducing manual data entry and verification time. This is particularly useful if your hotel’s priority is fast, accurate guest verification, especially in high-volume environments. However, MyStay provides a full contactless experience, including digital check-in/out, automated communication, and upselling, making it suitable for hotels seeking to enhance guest engagement and operational efficiency.

Where Delta’s strength lies in rapid guest data extraction, MyStay’s advantage is its feature-rich ecosystem that supports pre-arrival, in-stay, and post-stay interactions. If your hotel prioritizes a streamlined, identity-focused check-in process, Delta might seem appealing. But if you want to modernize the entire guest journey, MyStay offers a more comprehensive solution.

Delta ID vs MyStay Check-in: Which Should Your Hotel Choose?

If your hotel needs a quick, reliable way to verify guest identities from over 150 countries with minimal fuss, Delta ID is the clear choice. Its SDK integration and high accuracy make it ideal for hotels focused on compliance, speed, and manual error reduction.

On the other hand, if your hotel wants to automate the entire check-in experience, communicate proactively with guests, and promote additional services, MyStay should be your pick. Its suite of features—including digital forms, online payments, and integration with key management systems—delivers a holistic approach.

In essence, choose Delta for verification, and MyStay for full guest journey automation.

Is Delta ID or MyStay Easier to Use?

Delta’s focus on ID scanning results in a straightforward, purpose-built tool. While it’s highly effective at extracting data, reviews indicate limited feedback on UI/UX, and its onboarding process isn’t as extensively rated. The system’s simplicity suggests minimal learning curve but might lack flexibility for broader use cases.

MyStay receives a significantly higher Ease of Use rating (4.91/5), thanks to its intuitive interface and quick setup. Users mention that onboarding is smooth, with many praising its user-friendly design that makes training staff and automating processes straightforward.

Edge: MyStay.

Which Has Better Features: Delta ID or MyStay?

Delta ID offers specialized features centered on ID verification: automatic data extraction from passports and IDs from over 150 countries, with SDK support for integration. It focuses solely on guest verification, lacking other operational features.

MyStay provides 14 distinct features, including PMS integration, guest segmentation, multi-channel communication, room upgrade merchandising, digital payments, and self-service check-in/out. These comprehensive features support a full contactless guest experience, automating pre-arrival to post-stay activities.

Edge: MyStay.

Which Has Better Customer Support: Delta ID or MyStay?

Delta’s support rating is unratified, with no recent reviews or detailed feedback, suggesting limited publicly available data. Its developer-oriented approach implies that support may be more technical and less customer-service focused.

MyStay’s support scores are nearly perfect at 4.93/5, with reviews praising timely, helpful responses and ongoing updates. Customers describe the support team as highly responsive, emphasizing their willingness to assist with integration and troubleshooting.

Edge: MyStay.

Which Has More Integrations: Delta ID or MyStay?

Delta ID has verified integrations with 6 partners, including Winhotel, Oracle Hospitality, and Mews, mainly focusing on ID verification and data transfer. Its SDK allows custom integrations but with fewer pre-built options.

MyStay features 30 verified integrations, including PMS systems like Kwentra, RoomRaccoon, HotelTime, and key solutions such as WuBook and Net Affinity. Its broader partner ecosystem supports seamless communication and operational workflows.

Edge: MyStay.

Which Do Hoteliers Rate Higher: Delta ID or MyStay?

With 40 reviews and no recent negative feedback, MyStay’s ratings reflect widespread satisfaction, especially among serviced apartments and boutique hotels. Its 9.8/10 NPS score indicates high loyalty and recommendation levels.

Delta’s rating is zero, with no reviews, making it impossible to gauge user sentiment. The absence of recent reviews suggests limited market traction or user feedback.

Edge: MyStay.

How Much Do Delta ID and MyStay Cost?

Delta does not publicly disclose its pricing or offer a trial, indicating a bespoke quote model likely based on volume or integration specifics. This could mean higher costs or less transparency.

MyStay charges a base price of $400, with no mention of tiered plans, but it provides a clear, upfront fee. Additional costs may arise based on specific integrations or features, yet its pricing model is straightforward and predictable.

What Type of Hotel Should Use Delta ID?

• Hotels that prioritize rapid, accurate guest verification from passports and IDs.
• High-volume properties needing quick check-in processing.
• Hotels in regions with strict ID verification requirements.
• Teams aiming to minimize manual data entry errors.
• Hotels with the technical capacity to integrate SDKs.

Not ideal if you desire a full guest experience platform or multi-channel communication.

What Type of Hotel Should Use MyStay?

• Hotels seeking a full contactless check-in and check-out system.
• Properties aiming to automate guest communication and upselling.
• Hotels that want to reduce front desk staffing costs.
• Serviced apartments and boutique hotels wanting a flexible, feature-rich platform.
• Hotels that value seamless PMS integration and automation.

Not ideal if you only need guest ID verification or have very minimal digital automation needs.

The Bottom Line for Hotels

Delta ID excels at guest identity verification, providing a fast, reliable tool for hotels that need quick check-in without elaborate guest engagement features. Its specialized focus makes it perfect for hotels where speed and compliance are critical.

MyStay offers a broader array of features, including digital check-in, communication, payments, and upselling, making it an ideal choice for hotels dedicated to enhancing guest experience and operational efficiency through automation.

If your primary concern is verifying guest identities quickly and accurately, Delta is your best fit. For those wanting a complete, contactless guest journey, MyStay is the superior option.

In summary, choose Delta for streamlined guest verification, especially in high-turnover environments. Opt for MyStay if you want a comprehensive platform to automate the entire guest interaction process.

Final recommendation: For hotels seeking a robust, full-service contactless check-in platform with recent positive reviews and a high NPS, MyStay is the clear choice. If your hotel’s needs revolve around rapid ID verification with minimal additional features, Delta ID may suffice—but its lack of recent reviews makes it less reliable as a standalone solution today.