Dgstay vs. RoomOrders:
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The Decision

Choosing between Dgstay and RoomOrders hinges on your hotel's specific needs for guest communication and food & beverage (F&B) operations. Both platforms aim to simplify guest interactions, but they diverge significantly in scope, features, and user engagement. Your decision will depend on whether you prioritize a broad communication tool or a specialized F&B solution.

While Dgstay is a digital guest communication platform designed to streamline all hotel services, RoomOrders is a dedicated F&B ecosystem that connects guests with on-site facilities and external vendors directly from their devices. Which of these aligns better with your property’s goals?

Is Dgstay or RoomOrders Better for Hotels?

Dgstay and RoomOrders serve different core functions, making your choice heavily dependent on your operational priorities. Dgstay simplifies overall guest communication by digitalizing hotel information, in-room services, and upselling points, reducing paper waste and elevating service speed. RoomOrders, however, focuses on contactless F&B ordering and integrations, aiming to enhance dine-in and room service efficiency.

Dgstay boasts a high overall rating of 0/5 from over two dozen reviews, with recent feedback indicating strong satisfaction and rapid onboarding, especially among branded hotels and city center properties. RoomOrders scores 4.79/5 with nearly identical review counts, and recent reviews are equally positive, emphasizing its ease of use and versatility in diverse hospitality settings.

Are you looking for a comprehensive communication platform or a specialized F&B ordering system? That critical distinction will guide your choice.

Dgstay vs RoomOrders: Which Should Your Hotel Choose?

If your hotel needs a communication hub that consolidates all guest information and services while supporting digital upselling, Dgstay is your best bet. Its ability to digitalize hotel information quickly, support environmental goals, and increase revenue makes it ideal for properties aiming to modernize guest interactions.

Conversely, if your focus is on streamlining in-room dining, minimizing errors, and enabling contactless ordering across multiple venues—especially in resorts or properties without extensive kitchens—RoomOrders is the better fit. Its integrations with POS systems and external vendors offer operational flexibility that many hotels find invaluable.

For large hotel chains prioritizing broad communication, Dgstay's extensive regional presence and high customer ratings make it a reliable choice. Smaller resorts or properties emphasizing in-room dining efficiency may find RoomOrders' specialized features more compelling.

Is Dgstay or RoomOrders Easier to Use?

Dgstay scores a remarkable 4.93/5 for ease of use, with users praising its intuitive interface, quick setup, and rapid onboarding. Reviewers note that staff and guests find it straightforward to adopt, with some mentioning its attractive design and simple updates.

RoomOrders also enjoys a high usability rating of 4.89/5, with reviews highlighting its user-friendly platform, clear order tracking, and minimal training requirements. Guests and staff alike find the system easy to navigate, even when managing multiple venues or external vendors.

Edge: Dgstay.

Which Has Better Features: Dgstay or RoomOrders?

Dgstay offers 12 shared features focusing on guest communication, hotel services, and upselling, but lacks unique features exclusive to it. RoomOrders, however, provides 10 additional functionalities not available in Dgstay, including NFC contactless tech, payment integrations (Google Pay, Apple Pay), POS integration, vendor management, and delivery options.

These unique features make RoomOrders especially suited for complex F&B operations and multi-vendor environments, giving it an edge in operational flexibility. Dgstay’s strength lies in its all-in-one communication and service platform.

Edge: RoomOrders.

Which Has Better Customer Support: Dgstay or RoomOrders?

Dgstay’s customer support rating is 4.96/5, with reviewers emphasizing its rapid response, ongoing updates, and support during onboarding. Users describe the team as highly supportive, with quick issue resolution and assistance in adapting the platform to specific hotel needs.

RoomOrders also scores highly at 4.86/5, with reviews praising its attentive customer support and responsiveness. Customers mention the support team’s quick responses and their willingness to address feedback and technical concerns.

While both excel, Dgstay’s support is slightly more recent and highly rated, making it marginally the better choice here.

Edge: Dgstay.

Which Has More Integrations: Dgstay or RoomOrders?

Dgstay integrates with three verified partners, including Hotelkit, Oracle Hospitality, and Mews, offering a broader palette for hotel ecosystem connectivity. RoomOrders has one verified partner—Stripe—focused on payment processing, with fewer known integrations.

If your hotel relies on multiple PMS or management platforms, Dgstay’s broader integration options will better serve your needs. RoomOrders’ limited but specific integrations may suffice for straightforward F&B operations.

Edge: Dgstay.

Which Do Hoteliers Rate Higher: Dgstay or RoomOrders?

Dgstay’s reviews are recent, totaling 27, with a perfect likelihood to recommend (100%) and a high NPS score of 9.96/10. Hoteliers across various segments, especially branded and city center hotels, rate it highly for its simplicity, speed, and environmental benefits.

RoomOrders also has 28 reviews with a 94% recommendation rate and an NPS of 9.43/10. Resorts and boutique hotels particularly praise its ease of use and ability to streamline F&B.

Given the more recent reviews and higher overall ratings, Dgstay is the stronger rated product.

Edge: Dgstay.

How Much Do Dgstay and RoomOrders Cost?

Pricing details for both products are not publicly available, indicating they likely operate on custom quotes, which is common for enterprise solutions. The absence of free trials or flat-rate plans suggests they aim for tailored packages based on hotel size and needs.

You should reach out directly for quotes, but expect that both are positioned as premium offerings, with Dgstay potentially commanding higher investment due to its broader scope.

What Type of Hotel Should Use Dgstay?

• Hotels seeking a unified communication platform to manage all guest services.
• Branded hotels aiming to modernize guest interactions and support sustainability.
• Properties looking to reduce paper costs significantly.
• Hotels with large or diverse guest profiles, including city hotels, resorts, and chain brands.
• Teams wanting rapid onboarding and dedicated support for digital transformation.

Not ideal if you need a simple, stand-alone F&B ordering system without broader communication features.

What Type of Hotel Should Use RoomOrders?

• Resorts, hotels, or properties with extensive F&B offerings across multiple venues.
• Hotels that want to connect guests with internal and external vendors seamlessly.
• Establishments prioritizing contactless, error-free in-room dining.
• Properties without fully equipped kitchens seeking outsourcing options.
• Hotels seeking real-time menu updates, POS integration, and multi-vendor management.

Not ideal if your primary goal is guest communication beyond F&B or if you prefer a platform with more extensive hotel-wide features.

RoomOrders vs Dgstay: The Bottom Line for Hotels

Dgstay is a comprehensive guest communication platform that digitalizes hotel services, reduces operational costs, and supports sustainability efforts. It excels in branded, city center, and larger hotels seeking to modernize and centralize guest interactions.

RoomOrders specializes in contactless F&B management, ideal for resorts or properties with complex dining and vendor needs. Its rich feature set, including POS integrations and multi-vendor support, makes it perfect for restaurants, bars, and outdoor venues.

If your hotel needs a broad, all-in-one communication and service solution, Dgstay offers superior reviews, recent updates, and a high customer satisfaction level. For in-depth F&B management, especially in multi-venue settings, RoomOrders provides targeted functionalities and ease of use.

In conclusion, choose Dgstay if you prioritize a unified guest communication platform with high-rated support and integrations. Opt for RoomOrders if your focus is on optimizing food and beverage services with contactless ordering, vendor management, and real-time menu updates.

Note: Always verify current pricing and integration capabilities directly with vendors, as offerings evolve and may vary based on your property's size and specific needs.