Smart Check-in/Out by DOWHAT vs. Hudini Mobile App:
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The Decision

Choosing between DOWHAT’s Smart Check-in/Out and Hudini’s Mobile App hinges on your hotel’s specific needs. DOWHAT specializes in contactless check-in and check-out processes aimed at streamlining arrivals and departures, primarily serving the Asia Pacific region. Hudini, by contrast, offers a broader guest engagement platform with extensive system integrations and a global footprint. Both aim to improve guest experience, but their core functionalities and target markets differ significantly.

DOWHAT addresses operational bottlenecks at the front desk by automating check-in/out, while Hudini emphasizes enhancing in-room and onsite guest services through a comprehensive app. Do you prioritize operational efficiency or a full-suite guest experience? This fundamental difference guides the choice.

Is DOWHAT or Hudini Better for Hotels?

DOWHAT’s main strength lies in facilitating contactless check-in and access, reducing queues and front-desk contact—ideal for hotels seeking streamlined arrivals. Hudini, with its extensive integrations and in-room service features, suits hotels aiming to elevate guest engagement and operational connectivity across multiple systems.

Review counts and recency favor Hudini, with 29 reviews in the past six months and a high overall rating of 75.87. DOWHAT's limited review base (3 reviews in total, none recent) constrains confidence in its current performance, making Hudini the more reliable choice for hotel operators wanting modern guest engagement.

Edge: Hudini

Hudini vs DOWHAT: Which Should Your Hotel Choose?

If your hotel needs a versatile guest app that integrates with your PMS, offers in-room ordering, and supports multiple devices, Hudini is your best option. Its ability to connect with over 15 hotel systems and deliver a customizable guest experience makes it perfect for branded, resort, or city center hotels seeking a comprehensive platform.

Conversely, if your primary goal is to automate check-in/out, minimize front desk queues, and improve operational flow in an environment where guests value contactless arrival, DOWHAT offers a targeted solution. Its straightforward focus on self-check-in and access control suits smaller properties or those in regions emphasizing contactless processes.

Edge: Hudini for broader guest engagement; Edge: DOWHAT if operational efficiency at check-in/out is a priority.

Is DOWHAT or Hudini Easier to Use?

DOWHAT boasts a solid UI rating of 4.33/5, with reviews highlighting its convenience despite some users noting onboarding challenges averaging 3.33/5. Its interface appears straightforward but might require more setup assistance.

Hudini outperforms with a UI/UX rating of 4.79/5, praised for its intuitive design, seamless functionality, and strong support during deployment. Recent reviews underscore its ease of use, especially among younger guests and staff.

Edge: Hudini

Which Has Better Features: DOWHAT or Hudini?

Hudini offers a more extensive feature set with 11 shared features plus unique capabilities like IPTV technology and personalized content delivery. It also provides advanced in-room services, mobile ordering, and guest communication tools, broadening the guest experience.

DOWHAT uniquely provides an automatic translation feature, supporting multi-lingual check-in/out, but lacks the broader guest engagement tools Hudini offers. It has only one exclusive feature, limiting its functionality scope.

Edge: Hudini

Which Has Better Customer Support: DOWHAT or Hudini?

Hudini consistently receives higher marks for customer support, with a 4.72/5 support rating and recent reviews praising its responsiveness and proactive assistance. Guests and hotel staff appreciate their quick problem-solving and deployment support.

DOWHAT maintains a support rating of 4/5, with reviews indicating satisfaction but less recent feedback. Its support is competent but less emphasized or recent compared to Hudini.

Edge: Hudini

Which Has More Integrations: DOWHAT or Hudini?

Hudini’s platform connects with 15 verified partners, including major brands like Signify, SALTO, and Infor, making it highly adaptable. DOWHAT has only 2 verified partners, including Oracle Hospitality, limiting its flexibility.

Shared integrations with Hudini and DOWHAT include Oracle Hospitality, but Hudini’s broader ecosystem enables more extensive system connectivity, essential for hotels with complex operational needs.

Edge: Hudini

Which Do Hoteliers Rate Higher: DOWHAT or Hudini?

Hudini’s recent reviews and higher overall ratings (75.87) reflect greater satisfaction, especially among hotels in North America, Europe, and resorts. Its high likelihood to recommend (96%) underscores its appeal in diverse hotel segments.

DOWHAT’s reviews are limited, and although positive, they lack recency, reducing confidence in its current standing. The small review base indicates less hotel confidence or familiarity.

Edge: Hudini

How Much Do DOWHAT and Hudini Cost?

DOWHAT’s base price is $400, with no free tier, trial, or monthly fee info available. Hudini’s base price is $200, also without a trial, but its lower starting cost and broader features suggest good value.

Cost differences favor Hudini, especially considering its extensive integrations and recent reviews indicating high ROI. Without detailed pricing plans, Hudini appears to offer a more flexible, competitively priced solution.

Edge: Hudini

What Type of Hotel Should Use DOWHAT?

• Hotels that want to streamline check-in/out processes and prioritize contactless arrivals.
• Teams aiming to reduce front desk queues and operational bottlenecks.
• Small to medium properties in regions with high contactless protocol adoption.
• Hotels with limited system integration needs.
• Properties with a focus on operational efficiency over extensive in-room services.

Not ideal if your hotel requires comprehensive guest engagement features or extensive system integrations.

Not ideal if you seek broad guest app functionalities or multi-channel engagement.

What Type of Hotel Should Use Hudini?

• Hotels that want to enhance in-room services and guest engagement across multiple devices.
• Resorts or branded hotels seeking integration with numerous hotel management systems.
• Properties aiming to increase revenue with features like IPTV and direct service push.
• Hotels with a tech-savvy guest demographic, especially in North America, Europe, or resorts.
• Hotels seeking customizable platforms that adapt to their branding and service standards.

Not ideal if your focus is solely on contactless check-in/out or if your property is small and prefers minimal tech integration.

Not ideal if your hotel’s priority is only operational efficiency at check-in without a broader guest experience focus.

DOWHAT vs Hudini: The Bottom Line for Hotels

DOWHAT offers a straightforward, contactless check-in/out solution with a focus on queue reduction and operational flow, making it suitable for smaller properties or regions emphasizing contactless protocols. Its limited feature set and small review base, however, weaken its appeal compared to Hudini’s broader capabilities.

Hudini excels as a full-service guest engagement platform, integrating with numerous hotel systems and providing extensive in-room and onsite services. Its recent high ratings, larger review base, and diverse feature set make it the more reliable and versatile choice for hotels looking to boost guest satisfaction and operational connectivity.

If your hotel needs a robust, system-integrated guest app with high user satisfaction, go with Hudini. Opt for DOWHAT only if your primary concern is automating contactless check-in/out and you operate a property where operational efficiency outweighs guest engagement.