GameChanger by Duetto vs. Infor EzRMS:
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The Decision

Choosing the right revenue management system (RMS) is critical for your hotel's profitability and operational efficiency. Duetto’s GameChanger and Infor EzRMS both aim to optimize your pricing strategies, but they diverge significantly in their approach, features, and market presence. The question is: which one better suits your hotel's specific needs and growth ambitions?

While both systems aim to increase revenue and streamline decision-making, their underlying architectures, user experiences, and support models differ. Your choice hinges on your hotel’s size, complexity, and your team's familiarity with revenue management tools.

Is Duetto or Infor Better for Hotels?

Both Duetto and Infor deliver solutions to automate and enhance revenue strategies, but they target different hotel segments and operational scales. Duetto’s cloud-native platform emphasizes dynamic, granular pricing, real-time analytics, and multi-property management, appealing to mid-size and large hotels seeking sophisticated revenue strategies.

On the other hand, Infor EzRMS offers a broad suite of automated controls and detailed reporting, with a long-standing reputation in the industry. It provides extensive integrations and supports a diverse range of hotel types, from independents to large chains.

Both platforms aim to improve key KPIs like RevPAR, ADR, and occupancy, but Duetto’s recent review count and higher ratings suggest it’s more trusted by users currently active and engaged. Do you need a flexible, real-time solution that’s easy to scale, or a proven, comprehensive platform with deep integration capabilities?

Duetto vs Infor: Which Should Your Hotel Choose?

If your hotel needs cutting-edge, flexible pricing with real-time adjustments and multi-property oversight, Duetto is the clear choice. Its open pricing model, demand-based algorithms, and AI-driven forecasting are particularly suited for hotels aiming to lead in revenue strategies and market responsiveness.

Conversely, if your hotel values a broad, stable system with extensive reporting, a familiar interface, and deep PMS integration, Infor EzRMS suits organizations that prioritize reliable data and extensive automation across diverse property types. It’s especially relevant for large chains seeking comprehensive controls and detailed trend analysis.

Given the review counts and recent feedback, Duetto’s more active user base and higher ratings make it a stronger candidate for hotels eager to modernize revenue management and adopt innovative pricing techniques.

Is Duetto or Infor Easier to Use?

Duetto maintains a high ease of use rating at 4.69/5, supported by positive reviews highlighting its intuitive dashboards, simplified rate loading, and friendly onboarding process. Many users mention the platform’s straightforward navigation, which reduces the learning curve.

Infor’s ease of use scores slightly lower, at 4.49/5, with some users citing that it requires specific knowledge and experience to maximize its features. Support for beginners and rapid onboarding seem less emphasized compared to Duetto’s more modern interface.

Edge: Duetto.

Which Has Better Features: GameChanger or EzRMS?

Duetto offers 41 unique features, including automated data gathering, revenue pacing, demand analysis, open API, multi-property dashboards, and AI optimization—many of which are absent in Infor. Its features are designed for granular, real-time decision-making and flexible automation, with tools like five-year forecasting and business mix optimization.

Infor boasts 7 exclusive features, including CRM, task management, content management, and mobile app support. While these are valuable, they cater more to operational workflows than core revenue management excellence.

Edge: Duetto.

Which Has Better Customer Support: GameChanger or EzRMS?

Duetto’s support ratings are notably higher at 4.64/5, with reviews praising their responsiveness, knowledgeable staff, and proactive partnership approach. Users appreciate frequent communication, weekly updates, and support that helps optimize revenue strategies.

Infor’s support scores 4.04/5, with reviews describing it as responsive but occasionally challenged by system issues following updates. Some users find support less consistent and less tailored to revenue management needs.

Edge: Duetto.

Which Has More Integrations: GameChanger or EzRMS?

Duetto integrates with 92 verified partners, including major channels and software like STR, GuestCentric, and SkyTouch. This extensive network facilitates seamless data flow across various PMS, CRS, and distribution systems.

Infor EzRMS connects with 113 verified partners, including industry giants such as Accor, Volo, and Tripleseat. Its integration suite is broad, especially supporting large chains with complex operational ecosystems.

While Infor has more verified partners overall, Duetto’s integrations are often praised for being easier to implement and more aligned with modern cloud-based systems.

Edge: Infor.

Which Do Hoteliers Rate Higher: GameChanger or EzRMS?

Duetto’s overall rating is 4.44/5 with 539 reviews, and a recent review count of 2 in the last six months indicates current active engagement. Hoteliers across segments, particularly independent and boutique hotels, praise Duetto for its ease of use, support, and revenue impact.

In contrast, Infor’s 4.46/5 rating is based on only 39 reviews, with no recent feedback, making it harder to gauge current satisfaction levels. Nonetheless, large hotel chains frequently cite EzRMS’s stability and extensive reporting.

Given the recency and volume of Duetto reviews, it clearly holds a stronger position among current users.

Edge: Duetto.

How Much Do Duetto and Infor Cost?

Duetto’s pricing starts at $1,000 per month, with no implementation fees or freemium options. Costs are transparent but vary depending on the hotel’s size and needs; there is no trial or free tier.

Infor does not publicly disclose pricing, but its model is typically modular and customizable, often involving higher setup and licensing costs, especially for larger portfolios. Its pricing can be complex and potentially more expensive for small hotels.

For hoteliers seeking straightforward, predictable costs, Duetto’s transparent pricing is advantageous.

What Type of Hotel Should Use GameChanger?

• Hotels that want real-time, granular dynamic pricing across multiple segments and channels.
• Hotels aiming for data-driven decision-making with AI-powered forecasts.
• Properties managing multiple locations or brands seeking centralized oversight.
• Teams that value flexible automation, custom dashboards, and demand forecasting.
• Not ideal if you prefer a simple, standalone solution with minimal setup or if your property is small and needs only basic revenue tools.

Not ideal if:

• Your hotel has limited technical resources for initial setup.
• You prioritize operational workflows over revenue management sophistication.
• You don’t require multi-property management or advanced analytics.

What Type of Hotel Should Use EzRMS?

• Large hotel chains needing extensive PMS integrations and operational controls.
• Hotels that favor stability, detailed reporting, and automation over real-time granular pricing.
• Properties with complex workflows that benefit from task management and content control.
• Hotels that rely heavily on historical data and trend analysis.
• Not ideal if you seek cutting-edge, real-time dynamic pricing or have limited staff with technical expertise.

Not ideal if:

• You prefer a modern, cloud-first approach with AI-driven features.
• Your hotel needs rapid, flexible rate adjustments based on demand.
• You want a user-friendly, intuitive system for quick onboarding.

Duetto vs Infor: The Bottom Line for Hotels

Duetto is a cloud-native, feature-rich RMS that excels in granular, real-time pricing and AI-driven forecasting, making it ideal for hotels that want to lead in revenue strategies. Its high review volume and recent positive feedback attest to its relevance and user satisfaction in today’s market.

Infor EzRMS offers a mature, robust platform with deep integrations and operational controls, better suited for large chains or hotels requiring extensive automation. Its longstanding reputation and broad partner network make it a solid choice for properties emphasizing stability and comprehensive management.

Ultimately, if your hotel aims to adopt modern, flexible revenue management practices with a focus on innovation, Duetto is the recommended choice. If your priority is a proven, broad-spectrum system with extensive integrations and operational features, Infor remains a strong contender.