Elavon vs. ROH:
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The Decision

When evaluating payments processing solutions for your hotel, the core question is whether to choose the platform with extensive industry experience and broad integration options or the one that specializes in automating financial workflows with high user satisfaction. Elavon by Elavon offers a comprehensive approach backed by decades of hospitality-focused banking services, while ROH by ROH emphasizes automation, ease of use, and strategic payment management. Which aligns better with your hotel’s operational priorities?

Both solutions aim to streamline your payment processes, but their core strengths differ. Elavon focuses on end-to-end payment security and global transaction management, whereas ROH excels in automating invoices, scheduling payments, and providing real-time financial insights. Can your hotel benefit more from a broad, traditional payment partner or a modern, automated financial platform?

Given the disparity in review volume and recency, ROH is clearly the more validated choice. Its 65 reviews and recent feedback, with a near-perfect NPS of 9.91/10, outshine Elavon’s zero reviews. This suggests ROH’s solutions are more trusted and proven in hospitality environments today.

Is Elavon or ROH Better for Hotels?

Elavon, founded in 1991, has a longstanding history serving hospitality globally. Its solutions encompass acquiring, gateway, and transaction security, making it a scalable option for large or multi-property brands needing broad payment infrastructure.

ROH, a newer entrant founded in 2023, is tailored specifically for hospitality, with a focus on automating payments and invoicing. Its 19 unique features, including refund management, pre-authorizations, payment splitting, and acceptance of multiple payment types like Apple Pay and Google Pay, are designed to streamline financial workflows.

Elavon's primary advantage lies in its extensive experience and global reach, suitable for hotels with complex, multi-regional payment needs. ROH’s strength is in its automation capabilities, real-time reporting, and high user satisfaction, ideal for hotels seeking operational efficiency and cash flow improvements. Do you need a globally trusted provider or a specialized automation platform?

Elavon vs ROH: Which Should Your Hotel Choose?

If your hotel requires a reliable, established payment provider capable of handling large-scale, multi-national transactions, Elavon is the safer choice. It offers a broad suite of services tailored for hospitality, with a strong legacy in secure, compliant payment processing.

If your hotel prioritizes automating invoicing, scheduling payments, and reducing manual errors, ROH is the better fit. Its high ratings for ease of use, support, and recent reviews indicate it’s highly effective for hotels looking to optimize cash flow and operational workflows.

For large, complex properties with extensive global needs, Elavon’s experience and integrations are advantageous. Conversely, for hotels focusing on internal efficiencies and user-friendly payment management, ROH’s automation and recent proven success make it the preferred pick.

Is Elavon or ROH Easier to Use?

ROH is rated 4.95/5 for ease of use, with recent reviews praising its intuitive interface, simple onboarding, and minimal training needed. Hotel staff find it straightforward for both property managers and clients, often highlighting how it simplifies payment collection and invoicing.

Elavon, on the other hand, scores 0/5 in ease of use, reflecting its complex, enterprise-grade system that may require significant training and integration efforts. Its interface and onboarding are not highlighted positively, making it less favorable for hotels seeking quick, user-friendly solutions.

Edge: ROH.

Which Has Better Features: Elavon or ROH?

ROH boasts 19 unique features, including refund management, pre-authorizations, payment splitting, pay-by-link, recurring payments, and acceptance of Apple Pay, Google Pay, Visa, Amex, Mastercard, and Diners Club. These features support a versatile, automated payment environment for hotels.

Elavon offers no exclusive features beyond its core payment processing services, focusing on transaction security and gateway functions. Its lack of added functionalities limits flexibility for hotel-specific workflows.

ROH’s feature set directly targets common hotel needs—automated invoicing, scheduled payments, and multiple payment options—giving it a decisive advantage.

Edge: ROH.

Which Has Better Customer Support: Elavon or ROH?

ROH enjoys a 4.97/5 support rating, with recent reviews emphasizing excellent onboarding, consistent support, and user-friendly assistance. Reviewers describe support staff as "great" and "helpful," making the adoption process smooth and ongoing issues manageable.

Elavon, with a support rating of 0/5, offers no recent reviews or detailed support insights, indicating a lack of verified customer feedback. Without recent positive support feedback, it’s difficult to recommend Elavon confidently for hotel support needs.

Edge: ROH.

Which Has More Integrations: Elavon or ROH?

Elavon integrates with three verified partners, including Oracle Hospitality, and offers two unique integrations (Book4Time and Yanolja Cloud). Its broader partner network can support complex hotel systems needing diverse payment gateways and infrastructure.

ROH has only one verified integration—Oracle Hospitality—and lacks additional integrations, which might be limiting for hotels with existing software ecosystems. Its focus remains on internal automation rather than extensive third-party connectivity.

Edge: Elavon.

Which Do Hoteliers Rate Higher: Elavon or ROH?

ROH, with a review count of 65 and recent positive feedback, has an NPS of 9.91/10 and a 100% likelihood to recommend. Hotels across various segments, especially luxury and boutique hotels, praise its ease of use, automation, and support.

Elavon, with no reviews, offers no recent, corroborated hotel ratings. Its reputation within the hotel industry remains unverified in current user feedback, making ROH the clear leader in hotel-rated satisfaction.

Edge: ROH.

How Much Do Elavon and ROH Cost?

Elavon’s pricing details are not publicly available, suggesting a customized quote based on transaction volume and specific needs typical of large, enterprise clients.

ROH charges a base price of $100 per month, with no mention of additional setup or per-transaction fees. This predictable, straightforward pricing model benefits hotels seeking transparency and control over costs.

What Type of Hotel Should Use Elavon?

• Hotels needing a global, secure payment provider capable of handling multi-region transactions.
• Properties with complex, enterprise-level payment processing requirements.
• Large hotel chains with existing integrations requiring a broad, established payment infrastructure.
• Teams that prefer a well-known, trusted brand with extensive experience in hospitality payments.

Not ideal if your hotel prefers automation, ease of onboarding, or rapid deployment, as Elavon’s interface and support are less favorable.

What Type of Hotel Should Use ROH?

• Hotels prioritizing automation of invoicing, scheduling, and cash flow management.
• Small to mid-sized properties seeking a user-friendly, quick-to-implement payment solution.
• Hotels with existing integrations or planning to extend integrations later, given ROH’s current limited direct integrations.
• Teams looking for high support quality and recent positive reviews.

Not ideal if your hotel requires extensive third-party integrations or a globally expansive payment network.

The Bottom Line for Hotels

Elavon provides a trusted, enterprise-grade payment platform with broad integration options, ideal for large, complex hotels that operate across regions and need robust security. Its long history and extensive experience make it suitable for properties with demanding transaction needs.

ROH excels in automating hotel payments, offering a highly rated, easy-to-use platform backed by recent proven performance. It is perfect for hotels aiming to improve operational efficiency and cash flow with minimal onboarding hassle.

Choose Elavon if your hotel values global transaction security and integration flexibility—especially if operating at scale. Opt for ROH if your priority is streamlining internal workflows, reducing manual errors, and maximizing guest payment convenience.

In conclusion, for most hotels actively seeking a reliable, user-friendly, and well-rated payments platform, ROH’s recent review volume, high satisfaction, and automation features make it the top recommendation. If your hotel’s needs are larger and more complex, Elavon remains a strong option, but it’s less validated by recent user feedback.