Engisoft vs. ThinkReservations PMS:
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The Decision

Choosing the right property management system (PMS) is essential for optimizing your hotel’s operations and guest experience. Both Engisoft by Enginyeria de Software S.A. (ENGISOFT) and ThinkReservations PMS aim to streamline management tasks, but they do so with different strengths and limitations. Your decision hinges on your hotel’s size, regional presence, and feature needs.

While ENGISOFT offers a broad suite tailored more for European markets with specific modules, ThinkReservations delivers an all-in-one, user-friendly platform with a strong North American footprint. Which platform better aligns with your hotel’s operational priorities?

Is Engisoft or ThinkReservations Better for Hotels?

Engisoft is designed as a comprehensive cloud PMS with a focus on property operations, offering modules for wellness, revenue management, and ID scanning. ThinkReservations, on the other hand, emphasizes ease of use, online booking, and integration with OTAs, with a proven track record of boosting revenue.

ThinkReservations has 356 reviews with a 4.88/5 overall rating and recent feedback from active users, making its performance more current and reliable. ENGISOFT, by contrast, has no reviews, leaving its real-world usability and customer satisfaction unverified. Is your hotel ready to rely on a platform with proven user feedback?

ThinkReservations vs Engisoft: Which Should Your Hotel Choose?

If your hotel primarily operates in North America with a focus on B&Bs, boutique hotels, or small resorts, ThinkReservations is the more suitable option. It offers 25 unique features, including a channel manager, booking engine, guest profiles, and integrated payments—critical for maximizing revenue and operational efficiency.

Engisoft, meanwhile, caters more to European markets or hotels needing specialized modules like wellness, guest CRM, or ID scanners. If your hotel requires these specific tools and operates in Europe, ENGISOFT might appeal; otherwise, ThinkReservations’ extensive features and recent reviews make it the smarter choice.

Is Engisoft or ThinkReservations Easier to Use?

ThinkReservations boasts a high ease of use rating at 4.82/5, with reviewers citing its intuitive interface, straightforward onboarding, and quick staff adoption. Many praise its seamless transition, with comments like, “The support was fantastic, and onboarding was effortless,” reflecting its strong usability.

Engisoft, lacking review data altogether, leaves uncertainty about user experience. Its interface and onboarding complexity are unverified, making it a riskier choice for teams seeking a simple, modern system.

Edge: ThinkReservations.

Which Has Better Features: Engisoft or ThinkReservations?

ThinkReservations offers 25 unique features, including a channel manager, booking engine, guest communication via SMS, real-time status updates, and native email marketing—built to enhance guest engagement and revenue.

Engisoft provides only 14 shared features plus 5 exclusive modules like spa & wellness, revenue management, and integrated CRM. Its feature set appears more suited for complex property operations rather than straightforward hotel management.

Edge: ThinkReservations.

Which Has Better Customer Support: Engisoft or ThinkReservations?

ThinkReservations consistently receives praise for its support, with many reviewers highlighting 24/7 availability and knowledgeable staff. Comments like, “Customer support is fantastic, and the team is always accessible,” are common in recent reviews.

Engisoft’s support rating is unverified, with no available reviews to gauge responsiveness or quality. Without user feedback, it’s difficult to assess support effectiveness, but the lack of recent reviews for ENGISOFT suggests less confidence in its customer service.

Edge: ThinkReservations.

Which Has More Integrations: Engisoft or ThinkReservations?

ThinkReservations integrates with 16 verified partners, including major OTAs such as Airbnb, Expedia, and Tripadvisor, alongside platforms like TrustYou and OpenKey. Its integration ecosystem is robust, facilitating dynamic distribution and guest communication.

Engisoft connects with 8 partners, including SiteMinder and Mirai, but lacks the breadth of ThinkReservations. Its integrations are more limited, which could restrict your hotel’s distribution and operational flexibility.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: Engisoft or ThinkReservations?

ThinkReservations enjoys a 4.88/5 rating from 356 reviews, with recent feedback emphasizing operational efficiency, increased revenue, and excellent support. Many small and boutique hotels appreciate its intuitive interface and ROI improvements.

Engisoft, with no reviews or ratings, cannot demonstrate user satisfaction or performance. Its reputation remains unverified in the hospitality community, making ThinkReservations the safer, more trusted choice based on current data.

Edge: ThinkReservations.

How Much Do Engisoft and ThinkReservations Cost?

Engisoft’s pricing is not publicly disclosed, which complicates budgeting and comparison. ThinkReservations charges a $500 monthly fee, with no additional implementation or per-room charges, making it transparent and predictable.

Without clear data on Engisoft’s costs, hotels must request a quote, but the fixed monthly rate of ThinkReservations provides clarity for budgeting.

What Type of Hotel Should Use Engisoft?

• Hotels that operate primarily in Europe and need modules like wellness, guest CRM, or ID scanners.
• Property management teams seeking a scalable cloud platform with integrated revenue management.
• Large resorts or properties with complex operational needs requiring specialized modules.
• Hotels comfortable with a system that has limited public review data and potentially higher implementation effort.

Not ideal if your hotel prefers a straightforward, highly-rated system with extensive support and proven user feedback.

What Type of Hotel Should Use ThinkReservations?

• Small to medium-sized hotels, B&Bs, and inns looking for an easy-to-use PMS with strong booking tools.
• Hotels aiming to boost revenue through integrated upselling and channel management.
• Properties that want seamless OTA integration with a transparent, predictable monthly fee.
• Teams prioritizing customer support, recent active reviews, and a large feature set.

Not ideal if your hotel operates in Europe or needs specialized modules like wellness or CRM-specific features.

ThinkReservations vs Engisoft: The Bottom Line for Hotels

The core difference lies in their market validation: ThinkReservations has a recent, extensive review base and high user satisfaction, while Engisoft’s lack of reviews creates uncertainty.

If your hotel needs a reliable, feature-rich system with proven support and North American reach, ThinkReservations is your best choice—its 356 reviews and 4.88/5 rating speak volumes.

Choose Engisoft only if your hotel is European, has very specific operational needs, or values modules not available in ThinkReservations, and you’re prepared for a less-tested platform.

For most hotels seeking ease, reliability, and active user endorsement, ThinkReservations clearly stands out. It offers the confidence of recent, high-rated reviews and a comprehensive feature set that can support growth now and in the future.