Enola Labs vs. Guestnet:
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The Decision

Choosing a guest app is critical for enhancing your hotel’s guest experience and optimizing operations. Both Enola Labs and Guestnet aim to serve this purpose, but their approaches and maturity differ significantly. Enola Labs is a custom development firm with a broad digital product portfolio, while Guestnet specializes solely in digital guest communication tools. How do these differences impact your hotel’s needs and your decision-making process?

Enola Labs offers tailored mobile and web solutions aimed at complex business requirements, yet currently, it has no reviews or active user feedback. Meanwhile, Guestnet is a well-established platform with 152 recent reviews and a high customer satisfaction rating, making it a more proven choice for hoteliers seeking immediate value.

Is Enola Labs or Guestnet Better for Hotels?

Enola Labs and Guestnet address the core challenge of digital guest engagement but diverge sharply in their service models. Enola Labs creates custom applications tailored to specific client requirements, which means your hotel might get a bespoke solution designed precisely for your needs—if you can afford the time and resources for development. Conversely, Guestnet provides a ready-to-use, feature-rich platform designed for quick deployment and straightforward adoption.

Guestnet’s recent reviews and high satisfaction scores (4.82/5 support, 9.51/5 NPS) suggest it’s a mature product with a track record of delivering tangible benefits. Enola Labs’s zero ratings and lack of recent reviews mean its suitability remains untested at scale. Are you prepared to invest in a custom-built solution, or do you prefer a ready-made platform with proven results?

Guestnet vs Enola Labs: Which Should Your Hotel Choose?

If your hotel needs a quick-to-implement, feature-rich guest app with proven user satisfaction, Guestnet is the clear choice. It’s already used by numerous small hotels and luxury properties across multiple continents, backed by 152 recent reviews, many praising its ease of use and support.

If your team requires a highly customized digital solution that addresses complex, unique operational challenges, Enola Labs might be suitable—though, with no current reviews or case studies, its real-world performance remains unverified. For most hotels seeking immediate, reliable results, Guestnet’s proven platform and extensive experience make it the stronger choice.

Is Enola Labs or Guestnet Easier to Use?

Guestnet scores a 4.74/5 for ease of use, with reviews highlighting its intuitive design, fast onboarding, and straightforward operation. Customers consistently appreciate how quickly staff and guests adapt to the platform, often noting that minimal training is needed.

Enola Labs, on the other hand, scores 0/5, reflecting its status as a custom development firm rather than a packaged solution. Without user feedback, it’s impossible to gauge its usability, but custom solutions often require extensive onboarding and training.

Edge: Guestnet.

Which Has Better Features: Enola Labs or Guestnet?

Guestnet offers 12 distinct features, including Request Management, Room Service Ordering, Guest Profiles, Local Recommendations, Mobile Check-in, and Payments—all designed to streamline guest interactions and operational workflows.

Enola Labs provides no specific features out of the box, as its offerings are tailored per project. This means your hotel would need to develop or commission these features from scratch, likely increasing time and cost.

Edge: Guestnet.

Which Has Better Customer Support: Enola Labs or Guestnet?

Guestnet’s customer support scores 4.82/5, with reviews emphasizing the support team’s helpfulness, responsiveness, and ongoing development. Customers frequently mention that support helps resolve issues quickly and keeps the platform running smoothly.

Enola Labs also has a support rating of 0/5, reflecting the absence of user reviews or feedback. As a custom developer, support quality will depend heavily on your contractual terms and ongoing engagement.

Edge: Guestnet.

Which Has More Integrations: Enola Labs or Guestnet?

Guestnet boasts 20 verified integrations, including property management systems like ASA Hotelsoftware, Mews, and Casablanca, alongside local tourism and POS systems. This wide array of integrations facilitates seamless data exchange and operational workflows.

Enola Labs reports zero verified integrations, indicating that integrating with existing hotel systems would likely require custom development or manual processes. For hotels needing quick integration with existing systems, Guestnet’s established partner network is advantageous.

Edge: Guestnet.

Which Do Hoteliers Rate Higher: Enola Labs or Guestnet?

Given the absence of reviews for Enola Labs, it’s impossible to assess user satisfaction. Guestnet’s 152 reviews in the last six months, with a 4.82/5 support score and a 9.51/5 NPS, strongly suggest high satisfaction among diverse hotel segments, from luxury hotels to resorts and boutique properties.

Guestnet’s consistent positive feedback indicates it’s a trusted platform for hoteliers seeking reliable, user-friendly guest engagement tools. Hoteliers looking for proven results should favor Guestnet.

Edge: Guestnet.

How Much Do Enola Labs and Guestnet Cost?

Enola Labs does not publicly disclose pricing—likely because their services are customized. This makes budgeting uncertain and potentially costly, depending on project scope.

Guestnet’s pricing starts at $500/month, with no additional implementation or setup fees. This transparent pricing model offers better predictability for hotels evaluating value for money.

What Type of Hotel Should Use Enola Labs?

• Hotels that require highly tailored digital solutions to address complex operational challenges.
• Teams that have the resources and time to develop and maintain custom apps.
• Hotels seeking innovative, scalable tech that integrates into broader enterprise systems.
• Not ideal if you need a quick, proven solution or limited IT resources.

What Type of Hotel Should Use Guestnet?

• Hotels looking for a ready-to-use guest app with extensive features.
• Teams that prioritize rapid deployment, ease of use, and proven support.
• Hotels of all sizes, from boutique to luxury resorts, seeking to enhance digital guest engagement.
• Not ideal if your hotel needs a highly customized, bespoke solution with unique features outside Guestnet’s offerings.

The Bottom Line for Hotels

Enola Labs offers tailored digital development focusing on complex business needs, but its current lack of reviews and proven performance makes it a risky choice for most hoteliers. Its strength lies in creating custom applications that can be finely tuned to your hotel’s specific requirements.

Guestnet is a mature, feature-rich platform with a large, recent review base and high satisfaction ratings. It is well-suited for hotels seeking a reliable, easy-to-deploy guest app that can improve communication, streamline operations, and increase revenue quickly.

If your hotel wants a proven solution with extensive integrations and support, Guestnet is the clear winner. Opt for Enola Labs only if your hotel has the capacity for custom development and requires highly specialized features that cannot be met with existing platforms.