eviivo Suite™ PMS vs. ICG Fronthotel:
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The Decision

Choosing between eviivo Suite™ PMS by eviivo and ICG Fronthotel by ICG FrontHotel hinges on your hotel's size, complexity, and your operational priorities. Both products aim to streamline hotel management, but their approaches and strengths differ significantly.

eviivo offers a broad, feature-rich platform with extensive integrations and a large user base, primarily favored by independent hotels, B&Bs, and vacation rentals. Conversely, ICG FrontHotel emphasizes simple, integrated management with mobile tools, but it lacks the extensive review data and user feedback that bolster eviivo’s credibility.

Given that eviivo has a higher review count (191 reviews in the last six months) and a higher overall rating (0.93/5) with recent, positive feedback, it provides a more reliable foundation for decision-making. ICG FrontHotel, with no recent reviews or user ratings, presents a less certain picture.

Are you comfortable with a platform supported by active user feedback, or do you prefer a more streamlined but less tested solution? The choice depends on your confidence in recent, real-user insights.

eviivo Suite™ PMS vs ICG Fronthotel: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, fully integrated property management system with proven customer support, eviivo is the clear choice. It caters well to independent hotels, B&Bs, vacation rentals, and small resorts that prioritize booking automation, guest communication, and extensive partner integrations.

If your hotel requires a straightforward, mobile-enabled system with limited features, and your focus is on simple management across a few properties, ICG FrontHotel might suffice. However, with zero recent reviews or user ratings, it’s hard to evaluate its suitability beyond basic management needs.

For hotels seeking proven reliability, extensive features, and ongoing support, eviivo's large user base and recent reviews make it the safer pick. Conversely, smaller or less complex operations might consider ICG if they can accept the higher uncertainty due to lack of recent user feedback.

Is eviivo or ICG FrontHotel Easier to Use?

eviivo boasts a high ease-of-use rating of 4.43/5 from user reviews, with most users praising its intuitive interface and simple onboarding process. Support staff are frequently commended for their responsiveness, which eases the learning curve and facilitates quick adoption.

ICG FrontHotel offers a simplified, integrated management experience, but without recent reviews, user feedback on its usability is unavailable. Its focus on mobile tools suggests ease of access, but the lack of detailed usability data makes it harder to assess.

Edge: eviivo, supported by a significant number of recent, positive reviews.

Which Has Better Features: eviivo or ICG FrontHotel?

eviivo packs 34 shared features along with 17 unique to it, including a channel manager, booking engine, revenue management, guest messaging, and a mobile app. These features cater to full-scale operations, automation, and multi-channel distribution.

ICG FrontHotel offers only 3 unique features: ID & passport scanner, pre-fill registration, and lobby kiosk. While these are valuable for streamlined check-in processes, the overall feature set is limited compared to eviivo.

Given the extensive feature count, integration options, and dedicated modules, eviivo clearly outperforms ICG in capability.

Edge: eviivo, with a broader, more feature-rich platform.

Which Has Better Customer Support: eviivo or ICG FrontHotel?

eviivo has a customer support rating of 4.42/5 based on reviews, with clients praising the responsiveness and helpfulness of its support team. The onboarding process is well-rated, and users feel supported during implementation and beyond.

ICG FrontHotel lacks recent reviews or detailed user feedback, making it impossible to gauge its support quality. Its small team size (20 employees) suggests potentially limited resources for extensive support.

Edge: eviivo, supported by consistently high support ratings from recent reviews.

Which Has More Integrations: eviivo or ICG FrontHotel?

eviivo offers 32 verified partners, including major OTAs and channel managers like Experience Hotel, Hotelchamp, TripAdvisor, and D-Edge. This extensive network allows seamless synchronization across multiple platforms and distribution channels.

ICG FrontHotel integrates with only 12 verified partners, including SiteMinder, RateGain, and Vingcard. While these cover essential hotel management functions, their number and diversity are limited compared to eviivo.

Edge: eviivo, with a significantly larger partner ecosystem.

Which Do Hoteliers Rate Higher: eviivo or ICG FrontHotel?

eviivo’s recent reviews, with 20 posts in the last six months, show a high likelihood to recommend (95%) and an overall rating of 0.93/5, driven by ease of use and support. Hotels across vacation rentals, B&Bs, and independent properties frequently praise its operational efficiencies.

ICG FrontHotel, with no recent reviews, cannot provide current user sentiment, making eviivo the clear leader in user-rated satisfaction.

Edge: eviivo, based on recent, positive user feedback.

How Much Do eviivo and ICG FrontHotel Cost?

eviivo charges a flat monthly fee of $700, with no free tier or trial available. Pricing includes the core platform features, but additional modules or integrations may incur extra costs.

ICG FrontHotel's pricing is not publicly disclosed, and no trial or free tier information is available, making comparison difficult. Its lack of transparency could be a concern for budget-conscious hotels.

In the absence of clear data, eviivo’s transparent flat fee provides a predictable investment.

What Type of Hotel Should Use eviivo?

• Hotels that operate independently with multiple properties seeking centralized management.
• Teams that require automation, booking engine, and extensive integrations.
• Hotels that prioritize guest communication tools and online distribution.
• Small to medium-sized properties aiming for operational efficiency.
• Hotels with a focus on online channels, including OTAs and direct bookings.

Not ideal if your hotel:

• Prefers minimal management features.
• Has very limited online distribution needs.
• Seeks a free or low-cost solution without extensive support.

What Type of Hotel Should Use ICG FrontHotel?

• Hotels or small chains looking for straightforward, integrated management with mobile tools.
• Properties that prioritize quick setup and simple operational management.
• Hotels focusing on check-in and check-out automation.
• Hotels with fewer properties and limited need for extensive integrations.

Not ideal if your hotel:

• Requires a broad suite of features or extensive OTA integrations.
• Needs proven support and recent user reviews.
• Is looking to expand rapidly or scale operations significantly.

The Bottom Line for Hotels

eviivo is a feature-rich, well-supported platform favored by a large community of independent hotels and vacation rentals. Its extensive integrations, active user base, and recent reviews make it a reliable choice for operational and booking management.

ICG FrontHotel offers a simplified, mobile-focused management system, but the absence of recent reviews or detailed user feedback makes it difficult to evaluate. Its limited features and smaller ecosystem suggest it’s better suited for basic needs.

If your hotel values proven support, extensive features, and a large user community, eviivo is the definitive choice. However, if simplicity and mobility are your priorities, and you can accept the current lack of review data, ICG might suffice.

Overall, for hotels seeking stability, advanced capabilities, and ongoing support, eviivo’s platform is the safer, more reliable investment.