eviivo Suite™ PMS vs. ICG Fronthotel:
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Is eviivo Suite™ PMS or ICG Fronthotel Better for Hotels?

eviivo Suite™ PMS and ICG Fronthotel both serve as property management systems designed to centralize hotel operations, but they diverge sharply in market presence, feature breadth, and user validation. eviivo Suite™ is a cloud-based solution focused on small to medium independent hotels, B&Bs, and vacation rentals across 23 countries, with verified integrations and over 230 user reviews averaging 4.6 stars. ICG Fronthotel, with no verified reviews and a smaller integration ecosystem, offers features like ID scanning and a lobby kiosk but lacks the documented operational impact and broad adoption that characterize eviivo.

Both products address the fundamental PMS challenges of managing reservations, guest communications, billing, and housekeeping workflows in a unified platform. They aim to reduce manual tasks, improve guest service, and support operational scalability. However, only eviivo demonstrates proven success in automating multi-property portfolios and optimizing channel management, critical for today's distributed hospitality businesses.

eviivo Suite™ PMS vs ICG Fronthotel: Which Should Your Hotel Choose?

If your property is a small to medium independent hotel, B&B, or vacation rental portfolio—particularly across Europe or North America—choose eviivo Suite™. Its 230 verified reviews across relevant segments show strong ratings for ease of use (4.5/5), support (4.4/5), and overall satisfaction (4.6/5). Users highlight its channel manager, mobile app, and guest communication tools as enabling key operational efficiencies and revenue growth. The presence of 35 verified integrations, including major OTAs and revenue management tools, further supports dynamic distribution strategies.

In contrast, ICG Fronthotel lacks publicly available user ratings and reviews, making it difficult to assess fit or reliability. Its limited integration count (13 verified partners) and unique features like ID scanning and a lobby kiosk may appeal to hotels prioritizing front-desk identity verification workflows or physical property kiosk services, but without evidence of operational results or user satisfaction, this remains speculative. For hotels outside eviivo’s core markets or with specialized security needs, ICG Fronthotel may warrant evaluation but with caution due to the lack of review data.

Is eviivo Suite™ PMS or ICG Fronthotel Easier to Use?

eviivo Suite™ scores 4.5/5 for ease of use and 4.4/5 for onboarding based on 230 reviews, with users repeatedly describing the interface as intuitive and the mobile app as effective for on-the-go management. One reviewer noted that desk training is “super fast” due to eviivo’s straightforward navigation and promo system. Another highlighted how the mobile app allows real-time booking control from anywhere, streamlining front desk and management workflows. Since ICG Fronthotel has no reviews on these dimensions, no empirical comparison is possible.

Edge: Even.

Which Has Better Features: eviivo Suite™ PMS or ICG Fronthotel?

eviivo Suite™ offers 17 features not available in ICG Fronthotel, including a channel manager, revenue management module, booking engine, ancillary revenue tracking, mobile app, guest messaging (SMS and app-based), online checkout, centralized messaging, and compliance certifications like PCI, GDPR, and SOC2. These features enable hotels to automate OTA synchronization, optimize pricing, communicate efficiently with guests, and manage housekeeping tasks digitally, which are critical for operational scalability and guest satisfaction.

ICG Fronthotel’s unique features focus on identity management and lobby engagement, including an integrated ID and passport scanner, registration form pre-fill via ID scanning, and a lobby kiosk. These enhance check-in security and guest registration speed but do not address channel distribution, guest messaging, or mobile management.

Edge: eviivo Suite™ PMS.

Which Has Better Customer Support: eviivo Suite™ PMS or ICG Fronthotel?

eviivo Suite™ scores 4.4/5 for customer support and 4.4/5 for onboarding across 230 reviews. Users praise the support team for responsiveness, knowledgeable advice, and hands-on training that reduces internal staff burdens. One user described eviivo’s support as “fantastic” and “friendly” throughout setup and daily operations. No comparable data exists for ICG Fronthotel, which has no verified reviews or support ratings.

Edge: Even.

Which Has More Integrations: eviivo Suite™ PMS or ICG Fronthotel?

eviivo Suite™ has 35 verified integration partners, nearly triple ICG Fronthotel’s 13. Shared partners include Roommatik, but eviivo uniquely integrates with major OTAs and channel managers like Expedia, Booking.com, Tripadvisor, and D-Edge, as well as revenue management and guest communication tools like Hotelchamp and Duve. These integrations enable seamless rate and availability synchronization across multiple sales channels, critical for maximizing occupancy and revenue.

ICG Fronthotel’s integrations include SiteMinder, RateGain, and on-property systems like Onity and Vingcard, which could benefit hotels emphasizing front desk technology and door lock integration. However, its fewer OTA and revenue management integrations limit its channel strategy capabilities.

Edge: eviivo Suite™ PMS.

Which Do Hoteliers Rate Higher: eviivo Suite™ PMS or ICG Fronthotel?

With 230 reviews averaging 4.6/5 overall and 25 recent reviews averaging 4.1/5 over the last six months, eviivo Suite™ enjoys strong, current user satisfaction. Segment ratings for eviivo range from 4.2/5 (motels) to 4.8/5 (luxury hotels and serviced apartments), with bed & breakfasts and boutique hotels particularly positive (4.7/5). ICG Fronthotel has no verified ratings, so its user satisfaction cannot be assessed.

Edge: Even.

How Much Do eviivo Suite™ PMS and ICG Fronthotel Cost?

eviivo Suite™ publishes a base price of $700 but does not offer freemium, monthly flat, or per-room pricing models. No implementation fees or trial options are available publicly. ICG Fronthotel does not publish any pricing information. The lack of transparent pricing for ICG Fronthotel complicates cost comparison and budgeting decisions.

What Type of Hotel Should Use eviivo Suite™ PMS?

• Hotels that manage multiple small to medium properties or vacation rentals, as eviivo supports portfolio-wide centralization and automation.
• Teams that want integrated channel management with major OTAs like Booking.com, Expedia, and Airbnb, leveraging eviivo’s 35 verified integrations.
• Properties requiring mobile management tools, since eviivo’s mobile app enables front desk and owner access from anywhere.
• Operators who value guest communication automation, including SMS messaging and an AI-powered concierge chatbot.
• Hotels looking for PCI, GDPR, and SOC2 compliance for secure billing and guest data handling.

Not ideal if:

• Your property requires advanced front desk ID scanning or lobby kiosk features exclusive to ICG Fronthotel.
• You need a PMS vendor with a significant presence in South America, where eviivo currently has no country coverage.
• Transparent pricing models or trials are essential before purchase, as eviivo does not offer trials or per-room pricing.

What Type of Hotel Should Use ICG Fronthotel?

• Hotels prioritizing integrated ID and passport scanning to speed registration and enhance security via pre-filled forms.
• Properties that want to deploy a lobby kiosk for self-service check-in or guest interaction.
• Hotels that use on-property technology integrations such as door lock systems (Onity, Vingcard) and in-room management.
• Hotels with established workflows that may benefit from ICG’s synchronized mobile tools to increase staff productivity.

Not ideal if:

• You require a cloud-based system with broad OTA channel manager integration to manage online distribution dynamically.
• Your hotel relies on mobile apps and guest messaging for remote management and guest experience.
• You depend on vendor support, onboarding, and training validated by a significant number of hotelier reviews.
• Transparent pricing and trial access are necessary to evaluate the system.

eviivo Suite™ PMS vs ICG Fronthotel: The Bottom Line for Hotels

eviivo Suite™ PMS and ICG Fronthotel both serve the fundamental PMS function of integrating hotel operations, but they cater to different operational priorities and market segments. eviivo emphasizes cloud-based multi-property management, OTA channel integration, guest communication, and mobile access, proven by over 230 reviews and 35 integrations. ICG Fronthotel focuses on front desk identity verification and physical lobby interaction with features like ID scanning and kiosks but lacks public user validation and broad channel support.

Choose eviivo Suite™ PMS if your hotel or portfolio needs strong channel management, mobile operational control, and guest messaging tools backed by global market presence and user satisfaction. Its advantages include AI-powered guest communication and an established ecosystem of OTA partnerships that drive direct and indirect bookings.

Choose ICG Fronthotel if your hotel prioritizes integrated ID scanning and lobby kiosks to improve front desk processes and security. While review data is absent, its unique on-premises technology integrations may support properties with specialized operational workflows needing physical device synchronization. However, the absence of transparent pricing and user feedback requires careful due diligence.