Exely HMS vs. Newhotel:
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The Decision

Choosing between Exely HMS by Exely and Newhotel by Newhotel hinges on your hotel’s specific needs and the maturity of the solutions. Both aim to streamline operations and improve revenue, but they do so with different approaches and strengths. Exely offers a highly integrated system with a focus on automation and direct booking growth, while Newhotel provides a broad, scalable suite suitable for various property types. Where do your priorities lie?

Is Exely HMS or Newhotel Better for Hotels?

Both Exely and Newhotel are designed to support hotel operations, but they diverge significantly in their maturity, user feedback, and features. Exely, with over 48 recent reviews, demonstrates a consistent high rating (81.89 HT scores and 4.9/5 customer support) reflecting strong user confidence. Newhotel, rated 3/5 with only one review in the last six months, has limited feedback, making its reliability less clear. Are you prioritizing a proven, reviewed system?

Exely’s reviews highlight a stable, intuitive platform praised for its channel management, automation, and support, whereas Newhotel’s reviews emphasize ongoing development but note some rigidity and a less intuitive interface. Given the more recent and numerous reviews, Exely’s performance and user satisfaction are better established. Would you prefer a solution with proven stability and ongoing improvements?

Exely HMS vs Newhotel: Which Should Your Hotel Choose?

If your hotel requires a comprehensive, automation-heavy management platform that boosts direct bookings and online reputation, Exely is the clear choice. Its feature set, including transaction emails, automated night audits, guest messaging, and real-time status updates, suits hotels seeking operational efficiency and revenue growth.

On the other hand, if your hotel or resort values an adaptable, multi-lingual, scalable system that integrates front-office, POS, spa, and marketing tools, Newhotel’s all-in-one approach may fit. However, with limited reviews and a focus on large, multi-property management, it’s better suited to hotels comfortable with a less tested platform.

The decisive factor: choose Exely if you need proven reliability and automation; opt for Newhotel if you prioritize broad, scalable features and multi-property management.

Is Exely HMS or Newhotel Easier to Use?

Exely’s interface scores 4.88/5, with users praising its intuitiveness and straightforward workflows, especially for daily tasks and integration. Its onboarding process, rated 4.82/5, and positive support experiences further ease adoption, making staff training smoother.

In contrast, Newhotel scores slightly lower at 4/5 on ease of use, with reviews noting some rigidity and occasional unintuitiveness, largely due to its ongoing development status. Its interface may require more time for staff to become proficient.

Edge: Exely for ease of use, thanks to higher ratings and more positive recent reviews.

Which Has Better Features: Exely or Newhotel?

Exely offers 26 features exclusive to its platform, including transactional emails, automated night audit, payment requests, guest profiles, real-time status updates, and a revenue management module. These features directly support operational automation and revenue optimization.

Newhotel, by comparison, offers a broad set of functionalities but lacks the extensive, specialized features found in Exely. It supports front-office, POS, spa, and marketing but does not currently provide the same depth of automation or specialized modules.

Edge: Exely wins with more unique features, especially those focused on automation and revenue management.

Which Has Better Customer Support: Exely or Newhotel?

Exely’s customer support is rated 4.9/5, with reviews highlighting quick, helpful responses and attentive service. Feedback consistently mentions support staff’s responsiveness and willingness to assist during onboarding and troubleshooting.

Newhotel’s support scores 4/5, with reviews indicating satisfactory assistance but less detailed recent feedback. Some users find support helpful but less responsive compared to Exely’s.

Edge: Exely excels in customer support, with higher ratings and more recent positive reviews.

Which Has More Integrations: Exely or Newhotel?

Exely connects with 8 verified partners, including Hotellab, Oracle Hospitality, and Booking.com, and offers core integrations like channel management and payment systems. Its smaller partner ecosystem may limit some specific integrations but ensures quality.

Newhotel’s ecosystem boasts 28 verified partners, including major OTAs and property management integrations like SiteMinder, Profitroom, and Nonius. Its extensive partner list supports multi-property and multi-channel strategies, especially for larger hotel groups.

Edge: Newhotel offers a broader range of integrations, ideal for hotels with complex distribution needs.

Which Do Hoteliers Rate Higher: Exely or Newhotel?

Exely, with over 48 recent reviews, has a high likelihood to recommend at 98% and an overall rating of 0/5 (likely a system error in the data, but the HT score and review confidence clearly favor Exely). Its reviews praise stability, intuitive design, and support across hotel types, especially boutique and city center properties.

Newhotel, with only a single recent review rating 3/5, lacks sufficient recent feedback to establish a clear preference. Its ratings reflect some user frustration with rigidity and learning curve, but overall, user sentiment appears less favorable.

Edge: Exely — more reviews and a higher recommendation rate solidify its standing.

How Much Do Exely and Newhotel Cost?

Exely’s pricing starts at $400/month without a freemium or free trial. It’s a flat, straightforward fee, simplifying budgeting.

Newhotel does not publicly disclose its pricing, making direct comparison difficult. Typically, enterprise platforms offer custom quotes, which can vary significantly based on property size and features.

In absence of detailed data, Exely’s transparent pricing provides clarity for decision-making.

What Type of Hotel Should Use Exely?

• Hotels that prioritize automation and direct booking growth, such as boutique hotels, city center properties, and resorts.
• Teams seeking a system with a robust feature set, including revenue management, guest communication, and online reputation tools.
• Hotels aiming for seamless OTA integration and channel management.
• Properties that value dedicated support and ongoing platform improvements.

Not ideal if:

• You prefer a simple, low-cost solution with minimal features.
• Your hotel is a small boutique with straightforward needs.

What Type of Hotel Should Use Newhotel?

• Multi-property groups seeking an integrated management platform across different locations.
• Hotels that require multi-lingual and multi-currency support to cater to international guests.
• Properties looking for a flexible, scalable platform that includes POS, spa, and event management.
• Hotels with complex operational needs that benefit from a unified sales and marketing platform.

Not ideal if:

• You need a proven, extensively reviewed system with high stability.
• Your hotel prefers a system with more automation-focused features.

Exely vs Newhotel: The Bottom Line for Hotels

Exely’s core advantage is its proven reliability, with a high review count, recent positive feedback, and a rich feature set focused on automation, revenue, and reputation management. Its features directly support increasing direct bookings and operational efficiency, making it suitable for hotels seeking growth and stability.

Newhotel offers a broad, scalable platform ideal for multi-property hotels or those needing extensive integration with third-party systems. However, its limited recent reviews and less mature user feedback suggest it’s better suited for hotels with complex needs willing to handle a less tested platform.

Choose Exely if you want a highly reviewed, automation-rich system with excellent support. Opt for Newhotel if your hotel needs extensive integrations and multi-property management, and you’re comfortable with less recent user feedback.