IN-Gauge (by Frontline Performance Group) vs. ResortPass:
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The Decision

Choosing between Frontline Performance Group’s IN-Gauge and ResortPass hinges on what your hotel needs most. IN-Gauge is a comprehensive upselling platform designed to maximize revenue from guest interactions, while ResortPass offers day access to hotel amenities to boost ancillary income. Both aim to enhance your hotel’s profitability but serve distinctly different operational goals. Which aligns better with your hotel’s current priorities?

Is IN-Gauge or ResortPass Better for Hotels?

IN-Gauge by Frontline Performance Group is a performance-driving tool tailored for hotel teams looking to increase revenue through targeted upselling. ResortPass, on the other hand, focuses on generating additional income by selling day passes for hotel amenities to locals and visitors. While IN-Gauge offers extensive features for staff engagement and revenue analytics, ResortPass capitalizes on underutilized spaces to attract external guests. Do you need to elevate your upselling game or monetize amenities more effectively?

IN-Gauge vs ResortPass: Which Should Your Hotel Choose?

If your hotel needs to improve frontline upselling, staff motivation, and revenue tracking, IN-Gauge is the clear choice. Its proven track record, with 92 reviews and recent positive feedback, shows it excels at boosting incremental revenue through training, analytics, and incentive programs. Conversely, if your goal is to increase ancillary revenue by attracting local day guests, ResortPass could be more suitable—though it has no reviews and a limited regional presence, primarily in North America. For hotels seeking a proven upselling solution, IN-Gauge is the definitive pick.

Is IN-Gauge or ResortPass Easier to Use?

IN-Gauge boasts a high ease of use rating of 4.76 out of 5, with users describing its interface as user-friendly and intuitive. The onboarding process is rated 4.78/5, and hoteliers praise the platform’s straightforward navigation and helpful training resources. ResortPass, however, lacks user ratings and reviews, making it difficult to assess its usability. Given the available data, Edge: IN-Gauge.

Which Has Better Features: IN-Gauge or ResortPass?

IN-Gauge offers 17 distinct features, including room upgrade merchandising, multi-channel delivery (email, SMS, WhatsApp), offer templates, A/B testing, guest segmentation, and on-property upsell support. ResortPass provides no comparable features—its core function is access management for amenities. With a robust feature set tailored for upselling and revenue optimization, IN-Gauge clearly leads. End: edge goes to IN-Gauge.

Which Has Better Customer Support: IN-Gauge or ResortPass?

IN-Gauge’s support receives a 4.9/5 rating, with reviews highlighting responsive, ongoing assistance from dedicated consultants—"Yuri-san and Mourad are always available and helpful," one user notes. ResortPass has no reviews or ratings available, leaving support quality unknown. Based on available data, Edge: IN-Gauge.

Which Has More Integrations: IN-Gauge or ResortPass?

IN-Gauge integrates with major PMS systems like Oracle Hospitality, Shiji Group, and Stayntouch, totaling three verified partners. ResortPass has no listed integrations, limiting its compatibility. For seamless operational flow, IN-Gauge’s integrations provide a significant advantage. End: edge to IN-Gauge.

Which Do Hoteliers Rate Higher: IN-Gauge or ResortPass?

IN-Gauge’s recent reviews from 21 hotel professionals in the last six months give it a high NPS of 9.7/10 and a 97% likelihood to recommend. Hoteliers from diverse segments, including luxury and branded hotels, praise its impact on revenue and team motivation. ResortPass has no reviews or ratings, making it impossible to gauge user satisfaction. Given this, IN-Gauge’s ratings are more reliable and current. Edge: IN-Gauge.

How Much Do IN-Gauge and ResortPass Cost?

IN-Gauge is priced at a flat $400 monthly fee, with no free trial or implementation costs. ResortPass does not publicly disclose pricing, but as a service selling day passes to amenities, it likely operates on a commission or revenue-sharing model. Without transparent pricing details for ResortPass, a direct comparison is challenging, but IN-Gauge’s straightforward flat fee offers clarity.

What Type of Hotel Should Use IN-Gauge?

• Hotels aiming to maximize revenue from guest interactions through targeted upselling.
• Teams seeking comprehensive analytics and real-time performance dashboards.
• Hotels with dedicated sales or front desk staff willing to engage with training modules.
• Properties that want to motivate staff with leaderboards and incentive programs.
• Hotels that prefer integrated solutions for multiple property types and brands.

Not ideal if:

• Your hotel primarily seeks to monetize amenities or common areas.
• You lack the infrastructure to support upselling initiatives.
• You operate in regions where integrations are limited or unavailable.

What Type of Hotel Should Use ResortPass?

• Hotels and resorts with underutilized amenities like pools, spas, or gyms.
• Properties targeting local guests or day visitors to generate additional revenue.
• Hotels wanting to expand their guest footprint beyond overnight stays.
• Resorts aiming to diversify income streams with flexible, on-demand access.
• Hotels in regions where ResortPass has operational partnerships.

Not ideal if:

• Your primary focus is improving frontline upselling or revenue management.
• You do not have amenities suitable for day pass sales.
• Your hotel operates mainly in regions outside ResortPass’s current focus.

The Bottom Line for Hotels: IN-Gauge or ResortPass?

IN-Gauge is a specialized upselling platform proven to enhance revenue, with a high user rating and extensive features. It is best suited for hotels committed to improving frontline sales and staff engagement, especially in markets it supports globally. ResortPass offers a unique approach to monetizing amenities and attracting local guests but currently lacks reviews and regional reach—making it less proven for broad hotel applications.

For hoteliers seeking a reliable, feature-rich upselling solution, IN-Gauge dominates due to its proven track record, positive recent reviews, and integrations. If your hotel’s revenue strategy centers on enhancing guest interactions and staff performance, IN-Gauge is the clear choice.

Conversely, if your hotel’s focus is on unlocking amenity revenue via day passes and you are comfortable with a newer, less-reviewed platform, ResortPass might be worth exploring. However, its limited regional presence and lack of user feedback suggest it’s better suited for properties with specific amenity assets in North America.

In summary, for consistent, measurable upselling results backed by recent hotel reviews, IN-Gauge is the recommended solution. ResortPass presents an innovative idea but currently lacks the proven track record needed for most hotel revenue strategies.