Hapi Guest vs. ReGuest Hotel CRM:
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The Decision

Choosing between Hapi Guest by Hapi and ReGuest Hotel CRM by Reguest hinges on your hotel’s specific needs for integration and guest engagement. Both products aim to improve your guest relationships and operational efficiency, but they approach these goals differently. Hapi specializes in simplifying complex system integrations across various hotel management platforms, while Reguest focuses on delivering a sophisticated AI-driven CRM with powerful communication tools. Which one aligns better with your hotel’s priorities?

Is Hapi Guest or ReGuest Hotel CRM Better for Hotels?

Hapi Guest and ReGuest are tailored to different hotel operational challenges. Hapi excels at uniting disparate property management, POS, CRM, and operational systems, making it ideal for hotels seeking comprehensive data integration. ReGuest, on the other hand, is designed to optimize guest communication, personalization, and direct bookings through advanced AI features. If your hotel needs to streamline multiple systems for efficiency, Hapi is the better fit. But if your goal is to enhance guest engagement and increase direct revenue through personalized marketing, ReGuest may be more suitable.

Hapi's core strength is its ability to connect and unify your existing systems, reducing manual data handling and integration costs. ReGuest’s strength lies in its AI-powered communication, offering personalized messaging and automation that directly impact guest satisfaction and revenue. Do you need to fix your system connectivity or improve guest communication first?

Hapi Guest vs ReGuest: Which Should Your Hotel Choose?

If your hotel needs to connect multiple management and operational systems to create a central data hub, go with Hapi. Its ability to integrate with 66 verified partners, including property management and POS systems, makes it a prime choice for hotels requiring seamless system interoperability.

If your focus is on increasing direct bookings, personalized guest interactions, and automating communication workflows, ReGuest is the better option. Its AI-driven guest profiling, tailored newsletters, and multi-channel messaging have received high praise for boosting guest satisfaction and revenue.

Choose Hapi if your hotel’s challenge is system disconnection and operational complexity. Opt for ReGuest if your priority is elevating guest experience and marketing effectiveness. For most hotels, the decision boils down to whether integration or personalized communication is the more pressing need.

Is Hapi Guest or ReGuest Easier to Use?

Hapi’s UI has a high ease-of-use rating at 4.64/5, with many users praising its straightforward deployment and support during implementation. Its onboarding process is rated 4.67/5, and reviews mention that the support team is knowledgeable and responsive, making the integration process smooth.

ReGuest edges slightly ahead with a 4.81/5 ease-of-use rating, also praised for its intuitive interface and quick adoption. Users highlight its simplicity in creating campaigns and managing contacts, which enables hotel teams to get up and running with minimal training.

Edge: ReGuest.

Which Has Better Features: Hapi Guest or ReGuest?

Hapi offers 24 shared features with its integration platform, plus 6 unique capabilities such as data migration, A/B testing, and contact management, which are especially useful for hotels seeking comprehensive system connectivity. Notable features include Pace, Sales Activity, and GRC reporting, and template importing, which support advanced operational analytics and marketing.

ReGuest specializes in guest communication features, with AI-powered text creation, automatic translation, and personalized messaging tools. Its features focus heavily on marketing and guest engagement, including tailored newsletters and a guest profiling system.

While Hapi’s features support backend system connectivity, ReGuest’s strengths lie in guest-facing communication. If your hotel needs a broad suite of operational tools, Hapi is preferable. For guest engagement and marketing, ReGuest leads.

Edge: Hapi (by a narrow margin, based on broader feature set).

Which Has Better Customer Support: Hapi Guest or ReGuest?

Hapi’s support scores at 4.83/5 reflect its knowledgeable, responsive team, with positive reviews emphasizing smooth onboarding and ongoing assistance. Users note that Hapi’s support makes complex integrations manageable and stress-free.

ReGuest’s support exceeds that at 4.93/5, with reviews praising its helpfulness and quick response times. Users mention that the support team’s expertise significantly enhances their experience, especially in deploying and configuring the system.

Edge: ReGuest.

Which Has More Integrations: Hapi Guest or ReGuest?

Hapi boasts 66 verified integration partners, including major PMS, POS, and operational systems, making it the most versatile connector in this comparison. Shared integrations with Reguest include Stayntouch, Oracle Hospitality, Mews, and Planet, but Hapi’s broader partner network enables more comprehensive system connectivity.

Reguest offers 20 verified integrations, with shared partners like Stayntouch and Oracle Hospitality, but it lacks the extensive partner ecosystem Hapi provides. This limits its ability to connect with a diverse array of hotel management systems.

Edge: Hapi.

Which Do Hoteliers Rate Higher: Hapi Guest or ReGuest?

Hapi’s reviews are more recent (15 in the last 6 months) and consistently high at 4.8/5, with a 96% likelihood of recommendation. Hotels across various segments, especially branded hotels with 5/5 ratings, endorse its integration capabilities and support.

ReGuest has 27 reviews, but none in the last 6 months, and an overall rating of 0/5, indicating a lack of recent feedback. Without current reviews, it's hard to gauge satisfaction, but the older ratings suggest inconsistent experiences.

Based on recent data, Hapi is rated higher by hoteliers.

Edge: Hapi.

How Much Do Hapi Guest and ReGuest Cost?

Hapi charges a base price of $1,400 per month, with no trial or implementation fees. Its pricing model is straightforward, without additional costs for setup or per-room charges.

Reguest’s pricing is not publicly available, making direct comparison impossible. However, the lack of transparent pricing suggests it might be customized or variable based on hotel size and needs.

What Type of Hotel Should Use Hapi Guest?

• Hotels that operate multiple systems requiring unified data access, such as large hotel groups and branded properties.
• Hotels aiming to reduce integration costs and improve operational efficiency.
• Hotels with complex management infrastructure needing real-time guest profiles.
• Teams seeking swift deployment with dedicated support.
• Hotels that prioritize data control and automation.

Not ideal if:

• Your hotel relies heavily on niche, less common systems not supported by Hapi.
• You are a small property with minimal system complexity.
• Your primary goal is guest communication, not system integration.

What Type of Hotel Should Use ReGuest?

• Hotels focusing on enhancing guest experience through personalized communication.
• Hotels seeking to increase direct bookings via targeted campaigns.
• Properties with teams comfortable using AI-driven tools for marketing.
• Hotels that want to automate guest messaging across multiple channels.
• Hotels with existing digital marketing strategies that want to incorporate AI.

Not ideal if:

• Your hotel struggles with technology adoption or prefers manual processes.
• You need deep integration with specific operational systems not supported by ReGuest.
• Your priority is backend system unification rather than guest engagement.

ReGuest vs Hapi: The Bottom Line for Hotels

Hapi Guest and ReGuest serve different core needs. Hapi specializes in system connectivity, making it ideal for hotels seeking a consolidated data environment that integrates PMS, POS, and operational platforms. ReGuest excels in guest engagement, leveraging AI to craft personalized communications and boost direct bookings.

Choose Hapi if your hotel faces system fragmentation and needs operational efficiency. Opt for ReGuest if your focus is on maximizing guest satisfaction and revenue through targeted marketing and automation.

For most hotels, the decision depends on whether your priority is system integration or guest communication. If your hotel needs both, consider that Hapi’s integrations can complement ReGuest’s communication features.

Our Verdict

Considering the review data, Hapi Guest outperforms ReGuest in recent reviews, overall ratings, and number of verified integrations. Its ability to unify a broad range of systems makes it a more versatile choice for hotels seeking operational cohesion and data control.

ReGuest offers compelling AI-driven guest engagement features but lacks recent reviews and broad system connectivity. Its superior support ratings are notable, but without current user feedback, its long-term suitability remains uncertain.

In summary, if your hotel must connect multiple management systems and improve operational workflows, Hapi is the better choice. If your main goal is to elevate guest interactions and marketing, ReGuest could be appealing—but we recommend evaluating the latest user feedback and your hotel’s specific needs carefully.