Heartland Payments vs. Sertifi by Flywire (Payments):
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The Decision

Choosing the right payment processing platform for your hotel hinges on understanding what each product offers and how well they align with your operational needs. Heartland Payments, despite being a longstanding provider in the industry, currently lacks recent reviews and a robust online presence, which makes assessing its suitability difficult. Sertifi by Flywire, on the other hand, boasts over 129 reviews within the past six months, with a high NPS score and a strong user rating, signaling active, recent customer satisfaction.

Both solutions aim to facilitate secure and efficient payment collection, but Sertifi's recent reviews and higher engagement suggest it’s more attuned to current hospitality payment demands. So, which one better addresses your hotel’s specific needs?

Is Heartland Payments or Sertifi by Flywire Better for Hotels?

Heartland Payments presents itself as a broad business payment processor, claiming to serve organizations of all sizes with reliable, secure solutions for credit, debit, mobile, and online payments. However, it has no recent reviews or visible customer feedback to confirm current performance or user satisfaction. Its feature set appears limited, with no documented integrations or advanced functionalities tailored specifically for hospitality.

Conversely, Sertifi by Flywire is tailored for hospitality, with a strong emphasis on integrating payment processing with eSignature capabilities for contracts and deposits. Its reviews highlight that users find it intuitive and secure, with many noting its ability to speed up workflows and increase cash flow. Sertifi’s recent review volume and high scores suggest that it actively meets modern hotel needs better than Heartland.

Do these differences justify your choice, and which platform more directly aligns with your hotel’s operational goals?

Sertifi by Flywire vs Heartland Payments: Which Should Your Hotel Choose?

If your hotel primarily needs a modern, easy-to-use platform that streamlines deposits, contract signing, and payment collection, Sertifi is the clear choice. Its user-rated ease of use (4.78/5) and recent reviews praising its speed, security, and customer support make it ideal for properties seeking to enhance guest experience and operational efficiency.

If, however, your hotel is part of a larger enterprise looking for a broad payment platform integrated into a wider business ecosystem, Heartland’s offerings might seem appealing—though the lack of recent feedback makes its current suitability uncertain. For most hotels, especially those in need of hospitality-specific features and active support, Sertifi is the safer, more proven option.

Which type of solution better fits your hotel’s growth trajectory and technological infrastructure?

Is Heartland Payments or Sertifi by Flywire Easier to Use?

Sertifi’s recent user reviews rate its ease of use at 4.78/5, with customers highlighting its intuitive interface, quick onboarding, and straightforward document and payment workflows. Several users note that it’s simple for both staff and clients to navigate, which minimizes training time and accelerates adoption.

Heartland, on the other hand, has a zero-star rating in ease of use based on current data, and its outdated interface is mentioned as a drawback. Without recent reviews to confirm improvements, it likely presents a steeper learning curve for your team.

Edge: Sertifi by Flywire.

Which Has Better Features: Heartland Payments or Sertifi by Flywire?

Sertifi offers 20 unique features, including Payment Tokenization, 3-D Secure Payments, PCI Compliance, Pre-Authorizations, Pay by Link, Multi-Currency Settlements, Refund Management, and integration with platforms like Salesforce and Opera. This comprehensive suite supports secure, flexible, and efficient payment and contract workflows.

Heartland, by comparison, has no listed features beyond basic payment processing, with no evidence of advanced or hospitality-specific functionalities. Sertifi’s richer feature set directly addresses common hotel needs like deposits, multi-currency transactions, and fraud prevention.

Edge: Sertifi by Flywire.

Which Has Better Customer Support: Heartland Payments or Sertifi by Flywire?

Sertifi’s recent reviews rate support at 4.59/5, with users praising its quick response times and helpfulness. One reviewer emphasized the team's responsiveness in resolving issues swiftly, which is crucial for hotel operations reliant on timely payments.

Heartland, however, scores a 0/5 with no available recent reviews, making it impossible to gauge current support quality. Given the importance of support in payment systems, Sertifi’s active feedback and high ratings tip the scale.

Edge: Sertifi by Flywire.

Which Has More Integrations: Heartland Payments or Sertifi by Flywire?

Sertifi integrates with seven verified partners, including Salesforce, Opera, Oracle Hospitality, Infor, Amadeus, Stripe, and HotelKey. These integrations help streamline workflows and reduce manual data entry.

Heartland shows only one verified integration with Actabl, limiting its interoperability. For hotels that rely on property management or reservation systems, Sertifi’s integration options provide a significant advantage.

Edge: Sertifi by Flywire.

Which Do Hoteliers Rate Higher: Heartland Payments or Sertifi by Flywire?

Since Heartland has no recent reviews, it isn’t rated by current users, making it impossible to assess hotel satisfaction. Sertifi, however, has 129 reviews in the last six months with an average rating of 94.14, and an NPS score of 9.4/10.

Reviews for Sertifi span multiple hotel segments, with many praising its ease of use and security. Hotels across boutique, branded, resort, and conference hotel segments rate Sertifi highly, suggesting broad applicability and satisfaction.

Edge: Sertifi by Flywire.

How Much Do Heartland Payments and Sertifi by Flywire Cost?

Heartland does not disclose specific pricing, but as a mature platform, it likely operates on custom quotes based on volume and needs. Sertifi charges a flat $100 monthly fee, with no mention of setup or hidden costs.

Given the transparency and predictable costs of Sertifi, it provides clearer budgeting options for your hotel than Heartland’s opaque pricing.

What Type of Hotel Should Use Heartland Payments?

• Hotels that belong to large, multi-location corporate groups needing integration into broader enterprise systems.
• Properties seeking a straightforward, broad payment processor without hospitality-specific features.
• Hotels comfortable with vendor support that may not be actively reviewed or recent.
• Hotels in regions where Heartland’s presence or support is established.

Not ideal if your hotel values active support, recent reviews, or integration with hospitality platforms, as Heartland’s data is outdated.

What Type of Hotel Should Use Sertifi by Flywire?

• Hotels that prioritize quick, secure deposits and contract signatures, especially in high-volume or fast-paced environments.
• Properties seeking integrations with property management or booking systems like Opera or Salesforce.
• Hotels wanting a platform with high user-rated ease of use and security.
• Hotels across various segments—from boutique to resorts—that need reliable, modern payment workflows.

Not ideal if your hotel has very limited internet access or prefers a custom-built, in-house payment solution.

Sertifi by Flywire vs Heartland Payments: The Bottom Line for Hotels

Sertifi by Flywire excels in providing a hospitality-focused, user-friendly payment and contract management platform that consistently receives recent, high ratings. Its extensive features, integrations, and active support make it well-suited to hotels aiming to streamline operations and improve guest experience.

Heartland Payments remains a traditional option with a broad, enterprise-oriented approach, but its lack of recent reviews and limited features make it a less certain choice today. For most hotels, Sertifi is the more reliable and future-proof option.

If your priority is a proven, actively supported platform with specific hospitality features, choose Sertifi by Flywire. If your hotel is part of a larger enterprise seeking broad payment solutions and can accept the current uncertainty, Heartland might suffice—but it’s less recommended at this time.