HiJiffy vs. Loopon:
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The Decision

Choosing between HiJiffy by HiJiffy and Loopon by Loopon AB involves assessing how each software tackles guest communication and feedback management. While HiJiffy is a guest messaging platform rooted in AI-driven automation and multi-channel engagement, Loopon centers on collecting and analyzing customer feedback to inform service improvements. Your decision hinges on whether you prioritize real-time guest interaction or feedback insights to drive operational enhancements.

Both products aim to improve your hotel's customer experience, but they do so through different methods. Which aligns better with your current priorities: automating guest conversations or understanding and acting on guest feedback?

Is HiJiffy or Loopon Better for Hotels?

HiJiffy specializes in automating guest communication via AI chatbots across multiple channels like WhatsApp, Facebook Messenger, and your website. It is designed to handle routine inquiries, facilitate bookings, and respond instantly, reducing your staff’s workload.

Loopon, on the other hand, consolidates guest feedback from surveys and reviews, offering analysis tools to identify trends and actionable insights. It doesn’t directly interact with guests in real time but helps you understand what guests value most and where to improve.

The key difference is that HiJiffy focuses on immediate, two-way communication, while Loopon emphasizes post-stay feedback and satisfaction analysis. Do you need a tool that streamlines guest interaction or one that enhances your understanding of guest sentiment?

HiJiffy vs Loopon: Which Should Your Hotel Choose?

If your hotel requires a platform to actively engage guests through AI chatbots, automate responses, and increase direct bookings, HiJiffy is the better pick. It’s ideal for hotels seeking to reduce manual workload and boost operational efficiency with features like automated replies, booking engines, and multi-channel messaging.

In contrast, if your team’s goal is to gather detailed guest feedback, analyze satisfaction levels, and make data-driven service improvements, Loopon is suitable. It’s best for properties that prioritize post-stay insights and continuous service refinement based on guest opinions.

For hoteliers with a focus on real-time guest engagement and revenue growth, HiJiffy clearly stands out. Conversely, properties aiming for strategic insights from feedback should lean toward Loopon.

Is HiJiffy or Loopon Easier to Use?

HiJiffy boasts a user-friendly interface rated 4.62 out of 5, with a smooth onboarding process scoring 4.45 out of 5. Reviewers mention that setting up the platform takes minimal effort, and staff adapt quickly, citing positive experiences with the initial training.

Loopon has no available ratings or reviews, but as a feedback management system, it tends to have a straightforward interface designed for analyzing data rather than direct guest interaction. Expect a steeper learning curve if you’re unfamiliar with feedback analysis tools.

Edge: HiJiffy, given its high rating and recent positive reviews highlighting ease of use.

Which Has Better Features: HiJiffy or Loopon?

HiJiffy offers an extensive suite of 73 features, including chatbot booking agents, booking engine integration, automated replies, multi-channel messaging, guest history, sentiment analysis, and digital check-in. Its features focus on automating communication, personalizing guest interactions, and increasing revenue through upselling.

Loopon, with no listed features, primarily provides feedback collection, sentiment summaries, and actionable recommendations derived from reviews. Its core functionality revolves around data aggregation and analysis rather than direct guest engagement.

The clear edge goes to HiJiffy, with its comprehensive set of guest-facing tools. Loopon’s strength lies in feedback insights, but it lacks the operational features that directly enhance guest interaction.

Which Has Better Customer Support: HiJiffy or Loopon?

HiJiffy scores 4.58 out of 5 in customer support, with users praising their quick response times and attentive service. Many reviewers mention that HiJiffy’s team is responsive, often addressing issues within hours.

Loopon has no available support ratings or reviews, making it difficult to assess its support quality. Typically, feedback platforms rely on user familiarity and self-help options, which may vary in availability and responsiveness.

Given the recent review data, HiJiffy’s support is a significant advantage, especially for hotels needing reliable assistance during implementation and ongoing use.

Edge: HiJiffy, with consistent high support ratings and recent positive feedback.

Which Has More Integrations: HiJiffy or Loopon?

HiJiffy connects with 59 verified partners, including prominent systems like Omnibees, RoomRaccoon, Profitroom, and D-EDGE. These integrations enable seamless data sharing, booking enhancements, and operational automation.

Loopon offers no listed integrations, which could limit its ability to connect with existing hotel systems or other software tools. Feedback management tools often integrate with review sites or survey platforms, but Loopon’s capabilities appear limited.

For hotels seeking a platform that fits into a broader tech ecosystem, HiJiffy’s extensive integrations provide an important edge.

Edge: HiJiffy, with its broad and verified partner network.

Which Do Hoteliers Rate Higher: HiJiffy or Loopon?

HiJiffy holds a high overall rating of 4.81 out of 5, based on 157 reviews, with recent ratings from the last six months indicating ongoing satisfaction. Its NPS score of 8.97 out of 10 underscores strong recommendation levels, especially among properties of various sizes, including resorts and city hotels.

Loopon has no available reviews or ratings, making it impossible to determine user satisfaction levels.

Based on current review data, HiJiffy is clearly the preferred choice among hoteliers, especially given its recent positive feedback.

Edge: HiJiffy, supported by a robust review base and recent high scores.

How Much Do HiJiffy and Loopon Cost?

HiJiffy charges a flat monthly fee of $300 with no implementation or setup fees, and no free tier. Its pricing is transparent, catering to hotels of different sizes looking for predictable costs.

Loopon's pricing details are not publicly available, which suggests it may offer customized quotes or tiered plans based on feedback volume or features.

Given the transparent, straightforward pricing, HiJiffy provides more clarity. Loopon’s lack of publicly available pricing might pose a challenge for budget planning.

Edge: HiJiffy, with clear, accessible pricing information.

What Type of Hotel Should Use HiJiffy?

• Hotels that want to automate guest communication, boost direct bookings, and reduce staffing costs.
• Properties with a sizable online presence seeking to improve engagement via WhatsApp, Facebook, or their website.
• Hotels looking for multilingual support to serve international guests.
• Teams aiming to increase revenue through upsell campaigns and personalized messaging.

Not ideal if your hotel primarily seeks feedback analysis without a focus on guest communication automation or if you operate in a very niche market with minimal digital presence.

What Type of Hotel Should Use Loopon?

• Hotels that prioritize understanding guest satisfaction through reviews and surveys.
• Teams seeking to identify trends and receive actionable insights for service improvements.
• Properties aiming for continuous feedback loops to refine their offerings.
• Hotels with a high volume of guest feedback needing organized analysis.

Not ideal if your hotel requires real-time guest interaction or automation tools, as Loopon does not offer live messaging or chatbot features.

The Bottom Line for Hotels

HiJiffy and Loopon serve different but complementary purposes. HiJiffy excels in automating guest interactions, increasing bookings, and integrating with hotel systems. Loopon focuses on collecting and analyzing guest feedback to guide strategic service improvements.

If your priority is immediate guest engagement, automation, and revenue growth, HiJiffy is the clear choice. For hotels investing in feedback-driven service enhancements and long-term reputation management, Loopon offers valuable insights.

Choosing either depends on your hotel’s current digital strategy—prioritizing real-time communication or ongoing feedback analysis. For most hoteliers seeking a proven, highly rated guest messaging solution, HiJiffy’s extensive review base and recent performance make it the stronger option.