HotelNetSolutions Channel Manager vs. Simple Booking (Channel Manager):
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The Decision

Choosing the right channel manager is critical for streamlining your hotel’s online distribution and maximizing revenue. HotelNetSolutions and Simple Booking both aim to help you manage your availability, rates, and inventory across multiple platforms but differ significantly in approach and performance. With only one product boasting recent reviews and higher support ratings, your decision hinges on your hotel’s specific needs and the importance of ease of use versus feature depth.

HotelNetSolutions offers a long-standing presence in the industry but lacks recent review data, while Simple Booking benefits from current feedback and a high customer recommendation score. Which of these solutions aligns best with your hotel’s priorities?

Is HotelNetSolutions or Simple Booking Better for Hotels?

HotelNetSolutions has been in the market since 2006, developing a suite of tools focused on online distribution, with more than 2,500 hotels relying on their platform. However, it has no recent reviews, making it difficult to assess current customer satisfaction. Conversely, Simple Booking, supported by the Zucchetti Group, has a more recent review footprint with 21 reviews in the last six months, and a 9.62/10 NPS score, reflecting strong user satisfaction.

Their core difference is in the review data: HotelNetSolutions’ ratings are outdated, giving Simple Booking a clear edge in current support and user feedback. Do you prioritize a familiar, established provider or a solution that is actively reviewed and supported now?

HotelNetSolutions vs Simple Booking: Which Should Your Hotel Choose?

If your hotel needs a well-established platform with a broad range of integrations and experience in the European market, HotelNetSolutions may seem appealing. However, given the lack of recent reviews and low ease of use ratings, it’s less suited if you rely on current customer feedback to inform your decision.

If your priority is a highly-rated, user-friendly system with a proven track record of customer support and ongoing updates, Simple Booking is the better fit. It caters well to independent hotels, resorts, and properties seeking straightforward management with strong analytics. For hotels that value ease of onboarding and positive recent reviews, Simple Booking should be your choice.

Is HotelNetSolutions or Simple Booking Easier to Use?

Ease of use is a critical factor in choosing a channel manager. HotelNetSolutions has a 0/5 rating for ease of use, with reviews citing complex setup and support challenges, including long wait times and difficulty reaching support. Its interface and onboarding process are not well-documented or user-friendly for hotel staff less familiar with technology.

In stark contrast, Simple Booking scores 4.95/5 for ease of use, with reviews highlighting its speed, intuitive interface, and quick onboarding. Support staff are praised for their responsiveness, making daily management smoother. Edge: Simple Booking.

Which Has Better Features: HotelNetSolutions or Simple Booking?

HotelNetSolutions offers no unique features beyond its core channel management, with no features exclusive to it. Meanwhile, Simple Booking provides seven additional features, including an analytics dashboard, multi-currency support, bulk updates, inventory grid, booking performance reporting, channel self-mapping, and support for weekly and monthly rates.

These added features translate into more control and data-driven insights, giving your team a competitive edge. For feature richness and flexibility, the clear winner is Simple Booking. Edge: Simple Booking.

Which Has Better Customer Support: HotelNetSolutions or Simple Booking?

Customer support is a common pain point with HotelNetSolutions, as reviews describe difficulty reaching support and slow ticket resolution, with long wait times. Its support ratings are absent, indicating no current data to affirm quality.

Simple Booking, with a 4.81/5 support rating and recent reviews praising prompt, helpful support, clearly outperforms. Users report feeling well-supported during onboarding and daily operations. For reliable assistance, Edge: Simple Booking.

Which Has More Integrations: HotelNetSolutions or Simple Booking?

Simple Booking has 56 verified partners, including major names like Mews, Oracle Hospitality, and RateGain, with 12 shared partners with HotelNetSolutions. HotelNetSolutions features 35 verified integrations, many with prominent systems such as Airbnb, Infor, and Duetto, but it lacks some of the more recent or popular platforms.

While both platforms have extensive partner networks, Simple Booking’s broader and more current integration list gives it the advantage. Edge: Simple Booking.

Which Do Hoteliers Rate Higher: HotelNetSolutions or Simple Booking?

HotelNetSolutions’ review count is zero, preventing any current satisfaction ratings or property segment analysis. On the other hand, Simple Booking has 21 recent reviews with a 96% likelihood to recommend, especially among resorts, city center hotels, and boutique properties.

Given the recency and volume of feedback, Simple Booking’s customer ratings are more indicative of current user satisfaction. For higher-rated experience, Edge: Simple Booking.

How Much Do HotelNetSolutions and Simple Booking Cost?

HotelNetSolutions does not publicly disclose pricing, but it charges a one-off setup fee along with a fixed monthly rate, with no free trial or freemium option. Simple Booking charges $200 per month without setup fees or trial options, offering transparent, predictable pricing.

If budget and clear cost comparisons matter, Simple Booking provides straightforward pricing, whereas HotelNetSolutions’ costs are less transparent. Edge: Simple Booking.

What Type of Hotel Should Use HotelNetSolutions?

• Hotels that operate primarily in German-speaking markets and prioritize long-term, fully integrated solutions.
• Teams that prefer a platform with a complete suite of online sales tools, including booking engines and meta-search integrations.
• Hotels with the resources for a potentially complex setup, given the lack of recent reviews indicating support or usability issues.

Not ideal if you require recent user feedback or high ease of use ratings, as the platform’s current support and usability scores are not available.

What Type of Hotel Should Use Simple Booking?

• Hotels seeking a modern, highly-rated system with an intuitive interface.
• Properties that value quick onboarding, reliable support, and features like analytics and multi-currency support.
• Hotels aiming to boost direct bookings through a mobile-friendly booking engine integrated with a broad array of online channels.

Not ideal if your hotel operates in niche markets where specialized or more customized solutions are needed, as the platform’s focus is on simplicity and broad online distribution.

HotelNetSolutions vs Simple Booking: The Bottom Line for Hotels

HotelNetSolutions has a long history but lacks recent data to confirm current performance, especially in ease of use and support. It’s a good option if your hotel already has experience with the platform and operates mainly in German-speaking regions.

Simple Booking excels with recent, strong reviews, high customer satisfaction, and a user-friendly interface. Its broader feature set, extensive integrations, and transparent pricing make it a superior choice for most hotels today.

If your hotel values current support, ease of use, and rapid onboarding, go with Simple Booking. It’s clearly more aligned with modern hotel management needs.

Choose HotelNetSolutions if you have existing experience, need specialized meta-search integrations, and operate primarily in Europe. Otherwise, for versatility, support, and future-proof features, Simple Booking remains the stronger option.