Loopon Pre-Stay vs. Plusgrade:
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The Decision

Choosing between Loopon Pre-Stay by Loopon and Plusgrade by Plusgrade hinges on your hotel’s specific needs for upselling and guest communication. While both aim to boost revenue, they approach this goal differently—Loopon offers a holistic communication platform, whereas Plusgrade specializes in automated ancillary sales. Your decision should consider what success looks like: seamless guest engagement or targeted revenue maximization.

Loopon’s integrated messaging system is designed to foster ongoing guest conversations, making it ideal if your hotel values continuous communication. Plusgrade, with its focus on automated upselling, excels in generating incremental revenue through pre-arrival offers. Which of these approaches aligns better with your hotel’s strategy?

Is Loopon Pre-Stay or Plusgrade Better for Hotels?

Loopon Pre-Stay and Plusgrade are both designed to increase revenue, but their core functions differ. Loopon emphasizes a unified communication platform that manages all guest interactions—from pre-stay emails to post-stay feedback—creating a personalized experience. Plusgrade, on the other hand, uses sophisticated algorithms and bidding systems to upsell ancillary services and upgrades automatically.

Loopon’s approach is ideal if your hotel seeks to deepen guest engagement and improve reputation management through continuous communication. Plusgrade’s automation works best if your goal is a straightforward revenue lift from pre-arrival upselling, especially for properties with high occupancy or luxury segments.

Do you prioritize ongoing guest conversations or revenue from targeted upselling? That choice will guide you toward the right product.

Loopon Pre-Stay vs Plusgrade: Which Should Your Hotel Choose?

If your hotel needs to enhance guest relationships through ongoing communication, go with Loopon. Its all-in-one platform offers pre-stay emails, chat, feedback management, and post-stay campaigns, making it suitable for boutique, city-center, or resort hotels emphasizing guest experience and reputation.

If boosting ancillary revenue through automated upselling is your main goal, Plusgrade is the clear choice. Its features like segmentation, offer templates, and multi-channel delivery suit luxury hotels, chains, or properties that prioritize maximizing RevPAR and cross-selling services like upgrades, spa treatments, or meal plans.

Your hotel’s primary focus—guest engagement or revenue optimization—determines the best fit.

Is Loopon Pre-Stay or Plusgrade Easier to Use?

Loopon’s user interface has a rating of 0/5, reflecting very limited review data and unclear ease of use, though its promise is an integrated communication flow that’s simple to manage once set up. Its onboarding process isn’t rated, which raises questions about how straightforward adoption is.

Plusgrade scores 4.75/5 for ease of use, with recent reviews praising its intuitive interface, straightforward setup, and minimal manual intervention. Hoteliers report that Plusgrade’s platform is “easy to navigate,” and onboarding “went smoothly,” even for properties new to upselling.

Edge: Plusgrade.

Which Has Better Features: Loopon Pre-Stay or Plusgrade?

Loopon offers a single, comprehensive communication and feedback system, unifying pre-stay, in-stay, and post-stay interactions. Its features include welcome emails, feedback surveys, reputation management, and next-stay marketing campaigns, but it lacks specialized upselling tools.

Plusgrade provides 10 distinct upselling features not found in Loopon, such as segmentation, guest targeting, room upgrade merchandising, multi-channel delivery, dynamic pricing, offer templates, and A/B testing. These tools enable more precise, targeted upselling campaigns.

Edge: Plusgrade.

Which Has Better Customer Support: Loopon or Plusgrade?

Loopon’s support information is limited and un-rated, indicating a lack of recent reviews or detailed feedback on its support quality.

Plusgrade boasts a 4.79/5 support rating based on recent reviews, with users highlighting quick, helpful service and effective onboarding. Hoteliers say support is “responsive and knowledgeable,” which minimizes downtime and eases implementation.

Edge: Plusgrade.

Which Has More Integrations: Loopon or Plusgrade?

Loopon integrates with 11 verified partners, including popular PMS and booking systems like BEONx, Sirvoy, and Xn protel Systems. However, it lacks some of the broader industry integrations seen in Plusgrade.

Plusgrade offers 16 verified integrations, including major players like SiteMinder, RMS, and Winhotel, along with several exclusive partnerships in high-end hospitality. Its wider integration network facilitates smoother deployment across diverse hotel tech stacks.

Edge: Plusgrade.

Which Do Hoteliers Rate Higher: Loopon or Plusgrade?

Loopon has no recent reviews, making it impossible to gauge current hotelier sentiment. The lack of reviews suggests limited adoption or feedback.

Plusgrade has 29 reviews, with an overall rating of 5/5, and recent feedback consistently praising its ease of use, support, and revenue impact. Hotels across segments—from luxury to resorts—report high satisfaction.

Edge: Plusgrade.

How Much Do Loopon and Plusgrade Cost?

Loopon’s pricing information is unavailable, which often indicates a custom or on-premise model that requires direct inquiry.

Plusgrade charges a $400 base fee, with no additional monthly or implementation fees noted, but pricing may vary based on the size and scope of deployment. Its transparent cost structure helps hotels evaluate ROI upfront.

What Type of Hotel Should Use Loopon Pre-Stay?

• Hotels that emphasize ongoing guest communication and reputation management, such as boutique, resort, or city-center properties.
• Teams that want to unify all guest interactions—including feedback, surveys, and marketing campaigns—in one platform.
• Hotels seeking to improve guest satisfaction through personalized messaging and feedback collection.
• Hotels that value a holistic digital guest experience over standalone upselling tools.

Not ideal if you need a dedicated upselling platform with advanced segmentation or automation features.

What Type of Hotel Should Use Plusgrade?

• Luxury hotels and chains aiming to increase RevPAR through automated upselling.
• Properties with high occupancy rates that want to maximize revenue from unsold inventory.
• Hotels looking for targeted, multi-channel upsell campaigns, including upgrades, spa services, and meal plans.
• Hotels that prioritize integration with multiple PMS and booking engine partners for seamless operation.

Not ideal if your primary goal is a communication-centric platform rather than revenue-focused upselling.

Plusgrade vs Loopon: The Bottom Line for Hotels

The core difference is their primary focus: Loopon centers on guest communication, reputation, and feedback, while Plusgrade specializes in automated revenue uplift through pre-arrival upselling. If your hotel’s priority is building relationships and enhancing guest experience, Loopon’s all-in-one system is a strong choice.

If your goal is to maximize revenue with targeted, automated upsell offers, Plusgrade’s suite of features and recent high ratings make it the superior option. Its wider integrations, more recent reviews, and proven revenue results position it as the more reliable and scalable solution.

In conclusion, choose Loopon if personalized, ongoing guest communication and reputation are your priorities. Opt for Plusgrade if boosting ancillary revenue, automation, and integration are critical to your hotel’s growth strategy.