Loxe vs. Openkey.co:
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The Decision

Choosing between Loxe by Loxe and Openkey.co for your hotel’s keyless entry system involves examining their features, user feedback, and overall market presence. Both solutions aim to enhance guest experience and streamline operations, but they differ significantly in sophistication, reviews, and scope. Loxe has a very limited review footprint but offers a full suite of guest engagement features, whereas OpenKey boasts a broad partner network and higher recent review volume. Which aligns better with your hotel’s needs?

Is Loxe or Openkey.co Better for Hotels?

Loxe and OpenKey both target mobile key solutions to improve guest convenience and operational efficiency, yet their strengths diverge. Loxe emphasizes its affordability and integrations with existing locks, acting as a full upsell platform with additional revenue opportunities. OpenKey, on the other hand, is renowned for its extensive PMS integrations and multi-property management, aiming for large-scale deployment across brands or chains. Are you prioritizing cost and upselling or multi-property scalability?

Loxe's recent reviews are scarce, with only three, all from the same hotel, and all highly positive. Conversely, OpenKey has 69 reviews, with recent feedback from multiple hotels across segments, giving a clearer picture of current performance. Do you want a product with a proven, broad user base, or are you comfortable with a less-reviewed system that offers integrated guest services?

Finally, Loxe’s focus on contactless check-in and upselling is ideal for properties looking to monetize mobile engagement. OpenKey's strength lies in its interoperability and extensive partner integrations, suitable for hotels that need a flexible, scalable platform. Which of these priorities aligns more closely with your hotel’s strategy?

Loxe by Loxe vs Openkey.co: Which Should Your Hotel Choose?

If your hotel needs a cost-effective mobile key solution that offers additional guest engagement options, go with Loxe. Its full-featured platform includes online check-in/out, upsell ads, and guest messaging, making it suitable for small to mid-sized hotels aiming to increase revenue. Loxe’s simple BLE upgrade module allows existing locks to be adapted without replacing hardware, saving costs.

If your hotel prioritizes extensive PMS integrations, multi-property management, and a well-established reputation, choose OpenKey. Its platform supports over 50 PMS and lock providers, making it ideal for large hotel groups, resorts, or properties seeking a flexible, scalable mobile key system. OpenKey’s broad partner network and consistent user feedback highlight its reliability in high-volume environments.

For properties that want straightforward deployment with upselling features, Loxe is the better fit. Conversely, if your hotel needs to manage multiple locations efficiently with robust integrations, OpenKey is the safer bet. Which set of priorities best matches your hotel’s operational goals?

Is Loxe or Openkey.co Easier to Use?

Loxe scores a perfect 5/5 for ease of use in recent reviews, with users praising its intuitive interface and straightforward installation. Customers also highlight smooth onboarding processes and quick staff adoption, citing minimal training requirements.

OpenKey also boasts a high ease-of-use rating at 4.45/5, with many users appreciating the user-friendly app and seamless integration with PMS systems like WebRezPro and StayNTouch. However, some reviews mention occasional technical glitches and app crashes, which could slow staff adaptation.

Edge: Loxe. Its review profile indicates consistently high satisfaction with usability and onboarding, making it a better choice if ease of implementation is a top priority.

Which Has Better Features: Loxe or Openkey.co?

Loxe offers 9 shared features with OpenKey, including mobile keys, guest messaging, and PMS integration, but it also has one unique feature: Access Management Solution (Server Based). This allows more control over access rights and enhanced security options.

OpenKey, however, provides 7 features that Loxe lacks, such as notifications, multi-property management, mobile check-in, developer SDK, and door lock upgrade kits. Its broad feature set supports complex hotel operations and larger property portfolios.

While OpenKey’s wider feature count and integrations appeal to larger chains, Loxe’s simplicity and upselling features cater well to smaller or mid-sized hotels seeking added revenue streams.

Edge: OpenKey. Its broader feature set and multi-property management capabilities make it more versatile for diverse hotel needs.

Which Has Better Customer Support: Loxe or Openkey.co?

Loxe’s reviews consistently praise its customer support, scoring 5/5 in recent feedback, with clients emphasizing quick responses and attentive service. Reviewers mention that Loxe’s support team is highly responsive and helpful during onboarding and ongoing use.

OpenKey also scores well at 4.25/5, with users appreciating the support experience, though some note delays and occasional communication gaps. Many reviews highlight the support team’s responsiveness, but Loxe’s entire review profile leans toward higher satisfaction.

Edge: Loxe. The consistently high support ratings and positive review comments suggest it offers a more reliable support experience.

Which Do Hoteliers Rate Higher: Loxe or Openkey.co?

Loxe’s review count is minimal—only three reviews, all very recent—and they are all from the same hotel, giving a limited perspective. OpenKey has 69 reviews, with an average rating of 4.26/5, from a large and diverse hotel base.

OpenKey’s reviews span multiple segments, including luxury, boutique, and resorts, with recent feedback emphasizing operational efficiency and guest satisfaction. Loxe’s very limited data makes it difficult to assess broader hotel sentiment.

Given the volume and recency, OpenKey’s ratings are more representative of current performance.

Edge: OpenKey. Its larger, more recent review base offers a clearer, more reliable picture of user satisfaction.

How Much Do Loxe and Openkey.co Cost?

Loxe does not publish specific pricing details, which suggests a customized quote approach, common for platforms with upselling or broad feature sets. It markets itself as an affordable mobile key solution, emphasizing value for money.

OpenKey charges a base fee of $500, with no listed ongoing monthly costs, and requires no implementation fee. Its pricing structure appears straightforward, suitable for hotels seeking predictable costs.

If budget transparency is critical, OpenKey’s flat fee offers clarity, but Loxe’s custom pricing could be more economical for smaller properties.

What Type of Hotel Should Use Loxe?

• Hotels that want a cost-effective, contactless mobile key solution without hardware replacement.
• Properties interested in upselling and guest engagement through messaging and mobile services.
• Small to mid-sized hotels seeking a simple, quick-to-deploy platform.
• Hotels prioritizing quick onboarding and simple integration with existing locks.

Not ideal if your hotel:

• Operates multiple properties requiring extensive PMS integrations.
• Needs highly customizable or multi-room key management features.
• Prefers a well-established, extensively reviewed platform with broad industry recognition.

Loxe is best suited for properties looking to add mobile key capabilities with additional revenue features at a lower total cost.

What Type of Hotel Should Use Openkey.co?

• Hotels of any size seeking a flexible, scalable mobile key system with broad PMS and lock provider integrations.
• Large hotel groups or chains managing multiple properties and needing streamlined operations.
• Resorts, boutique hotels, or properties focused on contactless check-in and enhanced guest experiences.
• Hotels that want a proven platform with extensive partner network and ongoing support.

Not ideal if your hotel:

• Prefers a simple, budget-oriented solution with limited integrations.
• Operates only a small property with minimal need for multi-property management.
• Needs a platform with a dedicated upselling or guest messaging component integrated into the core system.

OpenKey excels for hotels prioritizing flexibility, broad integrations, and multi-property operations.

The Bottom Line for Hotels

Loxe and OpenKey both serve the core purpose of providing mobile key solutions but target different hotel segments and needs. Loxe offers a straightforward, affordable platform with upselling features, ideal for small to medium hotels wanting quick deployment and contactless services. OpenKey's extensive integrations, multi-property management, and proven track record make it suitable for larger brands or hotels with complex operational requirements.

If you need a flexible, widely supported platform with a focus on scalability, go with OpenKey. Its large review base and extensive partner network give it the edge for reliability and performance.

For properties that prioritize affordability, guest engagement, and a simple setup, Loxe is the better choice, especially given its high ease-of-use rating and dedicated upsell features.

In conclusion, your decision should hinge on the scale of your hotel operation and integration needs. For extensive deployment and proven reliability, choose OpenKey. For cost-effective, guest-focused mobile access, Loxe offers compelling advantages.