Medialog vs. ThinkReservations PMS:
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The Decision

Choosing between Medialog and ThinkReservations PMS hinges on your hotel’s specific needs, operational complexity, and regional presence. Both systems aim to streamline property management, but their core strengths diverge significantly. Medialog, with nearly 35 years of experience, offers a highly customizable, on-premise solution tailored mainly for European hotels, while ThinkReservations, with over 350 recent reviews, emphasizes ease of use, seamless OTA integration, and guest communication.

Your decision should consider whether you prioritize extensive features and regional support or user-friendly automation and recent positive reviews. Are you looking for a tried-and-true platform or a system with a large, active user base and high satisfaction?

Quick Verdict: ThinkReservations PMS is the clear leader in recent reviews and user satisfaction

ThinkReservations scores a near-perfect 4.88/5 based on 356 reviews, with recent feedback emphasizing its ease of use, support, and robust features. Medialog’s ratings are nonexistent or zero, indicating a lack of recent user feedback and a smaller, regional customer base. Given the high volume and recency of ThinkReservations’ reviews, it offers more modern, reliable support and ongoing improvements.

If your hotel values proven recent performance and customer satisfaction, ThinkReservations should be your go-to choice. Medialog’s lack of current review data makes it a less confident pick for most hoteliers today.

Is Medialog or ThinkReservations Better for Hotels?

Medialog and ThinkReservations both serve property management needs but do so from very different angles. Medialog, established in 1988 and based in France, focuses on a comprehensive, hybrid PMS that centralizes operations across hotels and restaurants. It offers on-premise deployment, a suite of 28 shared and unique features, and a focus on reliability, especially within European markets. Its 0/5 ratings and absence of recent reviews suggest minimal current customer satisfaction, making it hard to assess current performance.

In contrast, ThinkReservations, founded in 2012 and based in Seattle, boasts 356 reviews with a 4.88/5 rating and an NPS score of 9.68/10. Its cloud-based platform emphasizes ease of use, OTA integration, and automation, with recent reviews highlighting operational improvements. The key difference: Medialog’s on-premise, highly customizable system suits hotels with specific compliance or regional needs, while ThinkReservations caters to hotels seeking a user-friendly, modern platform with high customer satisfaction.

Do you need a long-established, customizable system for complex operations or a streamlined, highly-rated platform with recent user endorsements?

ThinkReservations vs Medialog: Which Should Your Hotel Choose?

If your hotel needs a modern, easy-to-learn PMS with rapid onboarding, extensive OTA integrations, and features like automated guest messaging, ThinkReservations is the clear choice. Its 356 reviews from diverse hotel segments—mainly B&Bs, boutique hotels, and small resorts—highlight its simplicity and operational efficiency.

Medialog may be suitable if your hotel operates in Europe, requires a hybrid or on-premise solution, or has complex revenue management needs, notably with its revenue management module and integrated CRS. However, the absence of recent reviews and a lack of recent updates suggest it may not meet the expectations of hotels seeking current, reliable vendor support.

For most hoteliers, especially those in North America or seeking high user satisfaction, ThinkReservations is the better fit. Medialog’s niche focus and outdated ratings limit its appeal unless your operation specifically requires its unique features.

Is Medialog or ThinkReservations Easier to Use?

ThinkReservations earns a 4.82/5 rating based on its intuitive interface, seamless onboarding, and positive staff feedback. Reviews frequently mention how quickly new users adapt and how support staff make implementation smooth, with comments like “seamless onboarding” and “easy to navigate.” Its cloud-based system simplifies staff training and guest management, reducing operational complexity.

Medialog, on the other hand, scores a zero due to a lack of recent reviews, making it impossible to gauge current usability or onboarding experience. Its on-premise model suggests a steeper learning curve with potential IT requirements, and no recent user feedback makes it less reliable as a user-friendly solution today.

Edge: ThinkReservations.

Which Has Better Features: Medialog or ThinkReservations?

Medialog offers 28 features, including specialized modules like revenue management, integrated CRS, guest CRM, and ID/passport scanners—features tailored for complex or regulatory environments. Its unique offerings cater to hotels requiring detailed control, especially in Europe.

ThinkReservations provides 23 shared features plus 16 exclusive ones, such as guest communication via SMS, automated reminders, drag-and-drop tapechart, online check-in, and integrated payment terminals. These features are designed for operational efficiency, upselling, and real-time reporting, with many specifically aimed at streamlining guest interactions.

Given the current user data, ThinkReservations’ feature set aligns better with modern hotel operations. It covers essential automation and guest engagement functions that today’s hoteliers prioritize.

Edge: ThinkReservations.

Which Has Better Customer Support: Medialog or ThinkReservations?

ThinkReservations boasts a 4.82/5 support rating, with reviews praising its “excellent support,” “quick response,” and “knowledgeable staff.” Multiple comments highlight how their support team helps resolve issues rapidly and supports continuous improvements.

Medialog’s support score is zero and lacks recent customer feedback, making it impossible to assess its current support quality. Historically, being a smaller, European-based system, Medialog might have dedicated support, but without recent reviews, its responsiveness and effectiveness remain uncertain.

Edge: ThinkReservations.

Which Has More Integrations: Medialog or ThinkReservations?

Medialog integrates with 41 verified partners, including global solutions like HQ Revenue, Mirai, and RoomChecking. Its broad partner network spans European and international platforms, offering extensive customization options for diverse hotel needs.

ThinkReservations has 16 verified partners, with key integrations for OTAs like Expedia, Airbnb, and TripAdvisor, along with tools such as TrustYou and OpenKey. While fewer in number, its integrations focus on online distribution, guest messaging, and revenue management.

Considering current data, Medialog’s larger and more diverse integration network may appeal to hotels needing extensive custom connections, especially outside North America. ThinkReservations’ integrations are more targeted toward guest engagement and direct booking enhancements.

Edge: Medialog.

Which Do Hoteliers Rate Higher: Medialog or ThinkReservations?

ThinkReservations dominates recent reviews, with a 4.88/5 rating across 356 reviews, mainly from small hotels, B&Bs, and boutique properties. Hoteliers praise its ease of use, support, and revenue-boosting features, with comments like “It saved us a tremendous amount of time” and “The best booking platform I’ve used.”

Medialog has no recent reviews and a score of 0/5, reflecting a lack of current customer satisfaction data. The absence suggests that it may not be actively supported or adopted by hotels today.

For hotel segments like B&Bs, boutique hotels, and small resorts, ThinkReservations’ high rating and recent reviews make it the preferred choice.

Edge: ThinkReservations.

How Much Do Medialog and ThinkReservations Cost?

Medialog charges a base price of $400 per month, with no free trial, freemium tier, or detailed pricing information available. Its pricing structure suggests a potentially high upfront or implementation cost, but exact details are scarce.

ThinkReservations costs $500 per month with no mention of setup fees or free trials. Its transparent pricing model, combined with a large user base, indicates a predictable cost structure aligned with modern SaaS models.

Given the available data, ThinkReservations offers a straightforward, predictable pricing setup, which many hoteliers find easier to budget for.

What Type of Hotel Should Use Medialog?

• Hotels that operate in Europe, Africa, or South America requiring on-premise solutions.
• Hotels with complex revenue management or integration needs, especially in regulatory environments.
• Hotels that prefer a hybrid, customizable PMS tailored to both restaurant and hotel operations.
• Teams comfortable with long-term, tailored solutions and dedicated local support.

Not ideal if:

• Your hotel is primarily North American or seeks a cloud-based system.
• You prioritize recent reviews and high user satisfaction.
• You need a system that’s easy to implement and learn quickly.

What Type of Hotel Should Use ThinkReservations?

• Small to mid-sized hotels, B&Bs, boutique properties, and resorts seeking quick deployment.
• Hotels that prioritize guest communication, automation, and revenue upselling.
• Hotels needing reliable OTA and channel integration with real-time updates.
• Teams that want an intuitive, cloud-based platform with excellent support.

Not ideal if:

• Your hotel operates in Europe, Africa, or South America, where Medialog’s regional focus is stronger.
• You require highly customizable or on-premise solutions.
• Your operation depends on complex, niche features not included in ThinkReservations.

The Bottom Line for Hotels

Medialog is a traditional, hybrid PMS with extensive regional integrations and specialized features. Its lack of recent reviews and user feedback makes it a less attractive option for modern hoteliers seeking proven support and performance.

ThinkReservations excels in user satisfaction, ease of use, and a broad feature set tailored to small and boutique hotels. Its recent review volume and high ratings make it the safest, most reliable choice for hoteliers looking for a modern PMS that’s actively supported.

If your hotel needs a highly-rated, easy-to-implement system with excellent support and OTA integrations, go with ThinkReservations. If you operate in regions where Medialog’s specialized features or hybrid deployment are critical, and you can accept the lack of current reviews, Medialog may suit your needs.

In summary: For most hotels today, especially in North America, ThinkReservations offers a more reliable, well-supported, and highly-rated platform. Medialog remains a niche option best suited for specific regional or operational needs, but its outdated review data makes it a less certain choice.