Noovy PMS vs. ThinkReservations PMS:
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The Decision

Choosing the right property management system (PMS) can significantly impact your hotel’s operations, revenue, and guest experience. Both Noovy PMS and ThinkReservations PMS aim to streamline hotel management, but they diverge in features, market presence, and user feedback. Your team needs to weigh which platform aligns best with your hotel’s size, segment, and growth plans.

Noovy offers a comprehensive, all-in-one solution with a broad feature set, while ThinkReservations emphasizes ease of use and strong OTA integration. Are you prioritizing total operational integration or simplicity and proven OTA connectivity?

Is Noovy or ThinkReservations Better for Hotels?

Both Noovy and ThinkReservations are designed to simplify hotel operations, but their focus differs. Noovy provides an extensive suite of tools, including revenue management, guest CRM, and online checkout, to support complex or growing hotels. ThinkReservations centers on seamless booking, automated guest communication, and easy OTA integration, ideal for smaller or mid-sized properties.

The more recent reviews and higher overall rating for ThinkReservations (4.88/5 vs. Noovy’s 5/5 but only 19 reviews) suggest it has a strong, active user base with current positive feedback. Noovy’s reviews, all from the last few years, praise its ease and support but lack recent feedback. Which approach suits your hotel’s stage and needs?

Noovy vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel needs an all-in-one, highly customizable platform capable of revenue management, automated housekeeper notifications, and integrated CRS, Noovy is the better choice. Its feature set of 12 exclusive tools supports complex operations and growth, especially if you value direct control over guest data and online checkouts.

Conversely, if your hotel prioritizes effortless OTA connectivity, fast onboarding, and a straightforward booking process, ThinkReservations suits smaller teams seeking efficiency. Its 356 reviews, mostly recent, indicate a stable, highly-rated product that excels at operational automation and guest communication. For hotels aiming to scale efficiently, ThinkReservations offers proven value.

Is Noovy or ThinkReservations Easier to Use?

Both platforms boast high ease-of-use ratings, with Noovy at 4.84/5 and ThinkReservations at 4.82/5, supported by positive reviews praising user-friendly interfaces. Noovy’s onboarding score of 4.78/5 suggests a smooth start, especially appreciated by hotels new to PMSs. Users say Noovy’s interface is attractive and fast, with many reporting minimal training needed.

ThinkReservations’ interface is also intuitive, with a focus on automating daily tasks like check-ins and messaging. Its simpler design benefits small hotels and B&Bs looking for straightforward operation, and its 24/7 support ensures smooth staff adoption. Edge: Noovy.

Which Has Better Features: Noovy or ThinkReservations?

Noovy offers 12 features exclusive to its platform, including integrated CRS, guest CRM, revenue management, automated space optimization, and online checkout. Its total of 36 features covers a broad spectrum of hotel needs, especially suited for hotels seeking automation and detailed control.

ThinkReservations provides 3 unique features, notably its EPoS and gift vouchers, alongside 36 shared features with Noovy. It excels in operational automation, upselling, and OTA management but lacks some advanced tools like revenue management.

Overall, Noovy’s broader feature set makes it the stronger choice for hotels seeking an all-encompassing system. Edge: Noovy.

Which Has Better Customer Support: Noovy or ThinkReservations?

Noovy’s reviews highlight a 4.89/5 support rating, with users praising their friendly, quick, and effective service. Many reviews mention that support helped them automate payments and troubleshoot issues seamlessly, contributing to high satisfaction.

ThinkReservations’ customer support scores 4.82/5, with reviewers noting prompt responses and helpful staff. Some mention that support on weekends could improve, but overall, the support experience is highly positive.

Given the consistent praise, Noovy’s support edges slightly ahead due to recent review activity and a higher rating. Edge: Noovy.

Which Has More Integrations: Noovy or ThinkReservations?

Noovy boasts 40 verified partners, including major OTAs like Bookboost, RevControl, and SiteMinder, with 2 shared partners such as Stripe and INTELITY. This extensive ecosystem supports a wide range of hotel operations, including revenue management and guest engagement.

ThinkReservations integrates with 16 verified partners, including Expedia, Booking.com, and Airbnb, with a few shared partners. While its OTA integration is solid, Noovy’s broader partner network provides more flexibility for diverse hotel ecosystems.

Edge: Noovy.

Which Do Hoteliers Rate Higher: Noovy or ThinkReservations?

While Noovy has an impressive 5/5 rating from 19 reviews, these are from a small, possibly more niche user base, with no recent reviews. Conversely, ThinkReservations’s 4.88/5 from 356 reviews, primarily recent, indicate broader, current hotel satisfaction.

Hotels in small, B&B, or boutique segments often praise ThinkReservations for its simplicity, while larger or more complex hotels value Noovy’s extensive features. Overall, ThinkReservations’ higher review count and recency give it a slight edge in trusted, current ratings.

Edge: ThinkReservations.

How Much Do Noovy and ThinkReservations Cost?

Noovy’s pricing starts at €£$5 per room per month, inclusive of all features and support, with no implementation or hidden fees. Its transparent flat-rate model makes budgeting predictable.

ThinkReservations charges a base fee of $500 per month, with no mention of per-room pricing but potential additional charges for integrations or premium features. While both are affordable, Noovy’s straightforward flat fee may appeal more to budget-conscious hotels.

What Type of Hotel Should Use Noovy?

• Hotels that require a comprehensive, all-in-one management system.
• Properties seeking revenue management, guest CRM, and online checkout.
• Hotels with complex operations or expanding their offerings.
• Hotels looking for automation, including space optimization and ID scanning.
• Hotels that value a user-friendly, open platform with extensive integrations.

Not ideal if your hotel is small and needs only basic booking and guest communication tools, or if you prefer a highly simplified system.

What Type of Hotel Should Use ThinkReservations?

• Small to medium-sized hotels, B&Bs, inns, and vacation rentals.
• Hotels prioritizing OTA connectivity and automated guest communication.
• Properties seeking fast onboarding and straightforward operation.
• Hotels looking to increase revenue through upselling features.
• Teams that want a reliable, easy-to-learn platform with excellent support.

Not ideal if your hotel requires advanced revenue management, integrated CRS, or detailed operational control.

The Bottom Line for Hotels

Noovy is a robust, all-in-one PMS that excels in automation, integrations, and advanced features, making it ideal for larger hotels or those with complex needs. Its extensive toolset supports revenue management, guest CRM, and online checkouts, helping hotels grow profitably.

ThinkReservations is better suited for small and mid-sized properties seeking simplicity, OTA integration, and automated guest communication. Its high ratings, large review volume, and recent positive feedback make it a reliable choice for hotels looking to streamline operations.

If your hotel requires a broad, comprehensive management platform and is ready to invest in automation, Noovy is the better choice. For properties focused on operational efficiency, ease of use, and proven OTA connectivity, ThinkReservations is the smarter pick.