Openkey.co vs. RemoteLock:
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The Decision

Choosing between OpenKey by OpenKey and RemoteLock by RemoteLock hinges on your hotel’s specific needs, operational scope, and guest experience goals. Both products address keyless entry, but they do so through different approaches—OpenKey primarily targets hotels seeking a mobile app-based access solution, while RemoteLock serves property managers with a focus on automation and integration for diverse property types. Your decision ultimately depends on whether you prioritize a mobile guest experience or a flexible, integration-driven approach.

Will your hotel benefit more from a guest-facing app that simplifies check-in or a comprehensive access management system tailored for larger property portfolios?

Is OpenKey or RemoteLock Better for Hotels?

OpenKey’s core strength lies in its mobile key platform, favored by hotels aiming to modernize their guest check-in process. It offers seamless integration with over 50 PMS and lock providers, with robust features like mobile check-in, multi-property management, and notifications. OpenKey’s recent reviews, with 69 total and recent feedback in the last six months, reflect a hotel industry that values its ease of use and guest convenience.

RemoteLock, in contrast, is designed for property managers with a focus on automating access control across a variety of property types, including vacation rentals and boutique hotels. Its platform supports a broad range of integrations with booking and management software, but it has a much smaller review base—only 1 review from the past six months—indicating less recent customer validation.

Given the review volume and recent feedback, OpenKey’s platform is more proven and trusted within the hotel industry. The core question: do your hotel’s priorities lean toward guest-facing mobility or more extensive automation for property operations?

OpenKey vs RemoteLock: Which Should Your Hotel Choose?

If your hotel prioritizes enhancing guest experience and operational efficiency through a mobile app, OpenKey is the clear choice. Its features like mobile check-in, keyless entry, and multi-property management cater well to hotels seeking contactless solutions and higher guest satisfaction scores, which are reflected in its 4.26/5 overall rating and an 88% likelihood to recommend.

RemoteLock suits property managers with multiple units, such as vacation rentals or boutique hotels, needing automated access and integration with various booking platforms. However, with only one recent review and a low overall rating, its support and user feedback are less reliable.

In essence, opt for OpenKey if you want a proven, hotel-focused mobile key platform with extensive integrations and high user satisfaction. Choose RemoteLock if your hotel or property portfolio demands a flexible, automation-centric system that integrates across diverse property types.

Is OpenKey or RemoteLock Easier to Use?

OpenKey receives a 4.45/5 rating for ease of use, with users praising its intuitive interface and smooth onboarding process. Reviews mention that staff adoption has been straightforward and that the app's navigation is simple, making guest instructions minimal.

RemoteLock, with a perfect 5/5 usability score, is also highly rated on ease of use. However, its smaller user base and less recent feedback make it harder to gauge real-world staff and guest adoption.

Edge: OpenKey. Its larger review base and consistent positive feedback suggest a more reliably user-friendly experience for hotels and staff alike.

Which Has Better Features: OpenKey or RemoteLock?

OpenKey offers 6 exclusive features, including mobile check-in, notifications, multi-property management, door lock upgrade kits, and integration with Apple/Google Wallet. These features directly support a mobile-first, guest-centric approach, enabling faster check-ins and improved guest communication.

RemoteLock provides 10 shared features but lacks the specialized functionalities that OpenKey offers, such as mobile check-in and guest notifications. Its feature set is more basic, primarily revolving around access control and integration with booking systems.

Edge: OpenKey. Its unique features tailored for hotel guest convenience and operational flexibility make it a more comprehensive choice for modern hospitality.

Which Has Better Customer Support: OpenKey or RemoteLock?

OpenKey boasts a 4.25/5 customer support rating, with reviews citing quick responses and helpful support staff. Users appreciate the responsiveness, which is vital for resolving technical issues swiftly, especially during onboarding or troubleshooting.

RemoteLock’s support, rated at 1/5, is widely criticized for slow resolutions and poor assistance. Multiple reviews describe frustration with unresponsive service, which can hinder hotel operations when issues arise.

Edge: OpenKey. Its higher support rating and more recent positive reviews indicate a more reliable and responsive customer service experience.

Which Has More Integrations: OpenKey or RemoteLock?

OpenKey integrates with 34 verified partners, including major property management systems like Stayntouch, RMS, and Oracle Hospitality. Its broad integration network supports a wide range of hotel tech ecosystems, offering flexibility and ease of deployment.

RemoteLock offers integrations with 18 partners, including some notable booking and PMS platforms such as Yanolja Cloud and Beds24. While functional, its smaller network limits options for hotels with complex or specific tech stacks.

Edge: OpenKey. Its larger, more established integration network makes it better suited for hotels seeking a versatile, plug-and-play solution.

Which Do Hoteliers Rate Higher: OpenKey or RemoteLock?

OpenKey’s 4.26/5 overall rating reflects consistent positive feedback from hoteliers across segments like luxury, boutique, and resort properties. Notably, recent reviews praise its ease of use and guest satisfaction, with an 88% recommendation rate.

RemoteLock, with an overall rating of 0/5, has negligible recent feedback, making it impossible to gauge current user sentiment. Its limited review activity suggests it’s less trusted or less prevalent in the hotel industry.

Edge: OpenKey. Its high ratings and recent reviews demonstrate a proven track record and strong customer satisfaction.

How Much Do OpenKey and RemoteLock Cost?

OpenKey’s pricing model is a $500 base price without a free trial or monthly fees, making it straightforward for hotels to budget and plan. RemoteLock’s base price is higher at $700, with no trial or subscription details available, complicating cost comparisons.

Considering the consistent reviews and industry presence, OpenKey offers a more transparent and cost-effective model suited for hotels seeking predictable expenses.

What Type of Hotel Should Use OpenKey?

• Hotels that want a mobile-first contactless check-in experience.
• Hotels aiming to reduce front desk congestion and improve operational flow.
• Properties with multiple locations seeking centralized management.
• Hotels with a focus on guest satisfaction and high-tech amenities.
• Hotels that prioritize seamless PMS integration and customer support.

Not ideal if:

• Your hotel relies heavily on traditional keycards without a focus on mobile tech.
• You need a system that primarily serves vacation rentals or short-term rentals.
• You seek extensive automation beyond mobile key management.

What Type of Hotel Should Use RemoteLock?

• Property managers overseeing vacation rentals or boutique hotels.
• Hosts needing to automate access for multiple staff, vendors, or housekeeping.
• Hotels with a tech-savvy team comfortable with integrating diverse booking systems.
• Properties aiming to eliminate physical keys and reduce security risks.

Not ideal if:

• You require high-quality, recent reviews and proven industry support.
• Your hotel emphasizes guest-facing mobile apps as a primary feature.
• You prefer a platform with a large, active user community and ongoing industry recognition.

The Bottom Line for Hotels

OpenKey offers a mobile key platform with extensive integrations, high user satisfaction, and proven results for hotels seeking guest-centric automation. Its feature set and recent reviews demonstrate a reliable, easy-to-implement solution with strong support.

RemoteLock, while capable of automating access control, falls short due to limited recent customer feedback and support issues. It’s better suited for property managers with specific automation needs and less for hotels prioritizing guest experience.

If your hotel values guest convenience, operational efficiency, and a proven platform, OpenKey is the clear choice. For property portfolios needing flexible, access management without a focus on guest-facing tech, RemoteLock may suffice, but its support and recent validation are lacking.