Opera vs. HotelSync:
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The Decision

Choosing the right property management system (PMS) is a pivotal decision for your hotel’s operational efficiency, guest experience, and profitability. Opera by Opera has long been a staple in the industry, but its limited recent reviews and a zero rating cast doubt on its current viability. HotelSync, on the other hand, boasts a robust set of features, a high rating based on over 75 reviews, and active recent user feedback. This makes HotelSync the more reliable choice for hoteliers today.

Both systems aim to streamline your operations, but their approach and market presence differ significantly. Opera’s lack of recent data and reviews suggests it might no longer be actively supported or adopted, whereas HotelSync’s modern, cloud-based platform is favored by a broad range of hoteliers. Are you ready to benefit from a system with proven user satisfaction and ongoing support?

Is Opera or HotelSync Better for Hotels?

Opera by Opera is a longstanding PMS that purportedly offers reservation management and core front desk functions. However, the platform has no recent reviews, a very low user rating, and no visible active customer feedback, raising concerns about its current state of support and development.

HotelSync, meanwhile, is actively used by over 75 properties across multiple regions and receives recent reviews praising its ease of use, comprehensive features, and support quality. It integrates with numerous popular third-party solutions, providing a seamless operational experience.

While Opera may seem familiar or traditional, its absence of recent reviews and zero user ratings suggest it may not be the best choice. HotelSync’s current positive reputation and active user base make it the safer bet. Do you want to rely on a system actively supported and loved by users?

HotelSync vs Opera: Which Should Your Hotel Choose?

If your hotel needs a modern, cloud-based PMS with an extensive feature set, go with HotelSync. It’s better suited for properties seeking automation, integrations, and real-time data synchronization, especially given its high user satisfaction scores.

If your hotel primarily requires basic reservation management and already uses a legacy system, Opera might seem appealing—but the lack of recent updates, support, and reviews diminishes its value. For most hotels looking to grow and adapt, HotelSync is the clearly superior choice, especially since it’s trusted by thousands of properties worldwide.

For hoteliers who prioritize active support, ongoing feature development, and proven user satisfaction, HotelSync is the recommended option. Opera’s outdated presence makes it less appealing for forward-looking hotels.

Is Opera or HotelSync Easier to Use?

HotelSync scores 5/5 for ease of use, with recent reviews highlighting its simple, intuitive interface and quick onboarding process. Users describe it as “extremely user-friendly,” with staff able to learn it rapidly and start managing operations effectively within days.

Opera, on the other hand, has a 0/5 rating based on no recent reviews, suggesting it may lack current usability data. Historically, it’s known as a traditional, complex system, often requiring extensive training and support.

Edge: HotelSync.

Which Has Better Features: Opera or HotelSync?

HotelSync offers 54 unique features, including channel management, booking engine, housekeeping modules, revenue management, digital registration, guest CRM, online check-in, and automated reporting. This extensive set addresses every aspect of hotel operations and enhances automation capabilities.

Opera provides no specific features or modules in the available data, and its limited presence indicates it may lack modern features that today’s hotels require. HotelSync’s comprehensive feature set clearly surpasses Opera’s minimal offerings.

Edge: HotelSync.

Which Has Better Customer Support: Opera or HotelSync?

HotelSync boasts a 4.98/5 customer support rating, with recent reviews emphasizing its fast, personalized, and 24/7 live support. Users praise the onboarding experience as smooth and the support team’s responsiveness as prompt and helpful.

Opera, with a 0/5 rating based on no recent reviews, provides no current support data, raising questions about ongoing customer service and support quality. Given the critical role support plays in system stability and staff training, HotelSync’s high support rating is a decisive advantage.

Edge: HotelSync.

Which Has More Integrations: Opera or HotelSync?

HotelSync integrates with 11 verified partners, including major channel managers, payment processors, and revenue tools such as SiteMinder, Stripe, PriceLabs, and Canary Technologies. It also offers integrations with guest engagement and sales platforms.

Opera has no verified integrations listed, indicating a potential difficulty in connecting with third-party solutions today. Modern hotel operations depend heavily on integrations, making HotelSync the clear leader.

Edge: HotelSync.

Which Do Hoteliers Rate Higher: Opera or HotelSync?

HotelSync’s reviews are recent, with an average score of 81.59 out of 100, and over 75 reviews, most praising its ease of use, support, and feature set. Hoteliers across segments like boutique hotels and city-center properties rate it highly, with specific positive feedback on its automation and support.

Opera has no recent reviews or ratings, making it impossible to gauge current user satisfaction. The active feedback and high ratings for HotelSync make it the preferred choice for hoteliers seeking proven satisfaction.

Edge: HotelSync.

How Much Do Opera and HotelSync Cost?

Opera does not publicly list pricing or offer a trial, and its high, undisclosed cost may be prohibitive for many hotels.

HotelSync charges a flat starting price of $700 per month, with no hidden implementation fees or per-room charges. Its transparent pricing model and active support make it easier for hotels to evaluate ROI.

What Type of Hotel Should Use Opera?

• Hotels that prefer traditional, large-scale legacy systems with minimal need for frequent updates.
• Hotels with existing Opera licenses seeking compatibility with their current operations.
• Properties with simple reservation and front desk needs and less emphasis on automation or integrations.
• Hotels with a low emphasis on tech support or those that are comfortable managing older systems.

Not ideal if:

• Your hotel prioritizes modern features and integrations.
• You seek active support and regular updates.
• You want to grow or scale operations easily with a cloud system.

What Type of Hotel Should Use HotelSync?

• Hotels that desire a modern, cloud-based PMS with extensive automation.
• Properties aiming to increase direct bookings and reduce reliance on OTAs.
• Hotels of all sizes, from boutique to larger properties, seeking a customizable, scalable system.
• Managers who value active support, regular updates, and a large network of integrations.

Not ideal if:

• Your hotel prefers legacy, on-premise systems.
• You need a free or very low-cost solution.
• Your property is extremely small (under 10 rooms) and doesn’t need advanced features.

HotelSync vs Opera: The Bottom Line for Hotels

The core difference lies in support, features, and active user feedback. HotelSync is a modern, cloud-based system with a proven track record, high user satisfaction, and ongoing support. Opera remains an outdated, unsupported option with no recent reviews or ratings, raising significant concerns about its current viability.

If your hotel values a system that’s easy to adopt, rich in features, and backed by a committed support team, HotelSync stands out clearly. Opera might still serve very small or legacy-focused properties, but for most hotels looking to grow and innovate, HotelSync is the clear choice today.

In summary, choose HotelSync if you want proven, modern, and supported hotel management software. Opt for Opera only if you are confident in legacy systems and are not concerned about active support or recent updates.