Planet Payments vs. ROH:
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The Decision

When choosing a payments processing platform for your hotel, the decision hinges on your specific operational needs and the type of experience you want to deliver. Both Planet Payments by Planet and ROH aim to optimize your transaction processes but approach this goal differently. Planet offers a broad, multi-faceted payment ecosystem, whereas ROH focuses on automation and operational efficiency. Which approach aligns better with your hotel's growth stage and complexity?

Your team needs to assess whether you prioritize a comprehensive, flexible payment infrastructure or a streamlined, automated payments system. Are you seeking a provider with extensive integrations and multiple payment options, or one that simplifies daily financial workflows?

Is Planet Payments by Planet or ROH Better for Hotels?

Planet Payments and ROH both serve the hotel industry but address different pain points. Planet provides a global, multi-channel payment platform with a wide array of payment methods and currencies, making it ideal for hotels with diverse, international guests. Conversely, ROH emphasizes automation, invoice management, and real-time reporting, suited for hotels seeking operational simplicity and cash flow improvements.

Planet boasts a 0/5 overall rating but is backed by 2 reviews, while ROH’s 100/100 score, based on 65 reviews, indicates a more reliable and recent user experience. The recent reviews for ROH, especially over the last six months, suggest a more mature, well-supported platform. Would your hotel benefit more from wide payment options or streamlined financial operations?

ROH vs Planet: Which Should Your Hotel Choose?

If your hotel primarily needs a straightforward solution to automate payments, invoices, and improve cash flow, ROH is the clear choice. It’s rated highly for ease of use (4.95/5), support (4.97/5), and onboarding (4.92/5), especially appealing for properties that want quick deployment and minimal training.

In contrast, if your hotel operates across multiple countries with varied currencies and requires diverse payment methods like AliPay, WeChatPay, or multiple acquirers, Planet’s extensive integrations and multi-currency support make it more suitable. Its flexible architecture benefits large, international hotels that need a unified payments ecosystem.

Is Planet Payments by Planet or ROH Easier to Use?

ROH’s stellar rating of 4.95/5 for ease of use and support, along with recent reviews highlighting its intuitive design, indicates a user experience that minimizes staff training time. Its onboarding process is rated 4.92/5, reflecting a smooth setup for hotel teams.

Planet, with a 3/5 rating in ease of use and a 1/5 onboarding score, appears more cumbersome, especially considering its complex feature set and less recent user feedback. Its interface might require more staff training and ongoing support, which could hinder quick adoption.

Edge: ROH.

Which Has Better Features: Planet Payments or ROH?

Planet offers 7 features exclusive to its platform, including contactless payments, multi-currency settlements, DCC, and support for AliPay and WeChatPay—features crucial for hotels targeting international guests. ROH, with 5 unique features, emphasizes refund management, partial capture, recurring payments, installment plans, and chargeback management, which are vital for managing complex billing scenarios.

Both platforms share 14 features, but Planet’s broader suite supports more diverse payment methods and global operations. If your hotel needs extensive payment options, Planet has the edge; for detailed billing control, ROH excels.

Edge: Planet Payments.

Which Has Better Customer Support: Planet Payments or ROH?

ROH’s support is rated 4.97/5 with recent reviews praising its speed, clarity, and helpfulness. Customers mention that their onboarding process is smooth, and support staff show genuine interest and passion, enhancing confidence in their service.

Planet’s support rating is slightly lower at 3/5, with reviews indicating frustration over limited product knowledge and slow fixes. Support seems less responsive, especially for multi-property setups or complex issues.

Edge: ROH.

Which Has More Integrations: Planet Payments or ROH?

Planet boasts 195 verified partners, including major players like Oracle Hospitality and several regional acquirers, making it highly adaptable for hotels with existing systems. ROH has only 1 verified integration partner, Oracle Hospitality, limiting its interoperability but simplifying its ecosystem.

For hotels with diverse existing systems, Planet’s extensive integrations provide more flexibility. ROH’s limited integrations might streamline operations but could require additional customization or manual work.

Edge: Planet Payments.

Which Do Hoteliers Rate Higher: Planet Payments or ROH?

Based on recent reviews, ROH’s user ratings are significantly higher, with a 9.91/5 NPS score and 65 reviews in the last six months, indicating strong client satisfaction. Hotel segments like luxury, resorts, and branded hotels tend to rate ROH more favorably due to its ease of use and support.

Planet’s only 2 reviews, both from the same reviewer, show a very negative overall impression, with a 0/5 rating and no recent feedback. The recent user data overwhelmingly favors ROH’s reliability and customer experience.

Edge: ROH.

How Much Do Planet Payments and ROH Cost?

Planet does not publicly disclose pricing details, emphasizing flexible, modular components, making costs variable based on selected features and integrations. ROH charges a straightforward $100 monthly fee, with no mention of additional setup or implementation charges.

If budget transparency is crucial, ROH offers predictable costs, whereas Planet’s flexible pricing may require detailed negotiations and customized quotes to determine total expenses.

What Type of Hotel Should Use Planet Payments?

• Hotels with a diverse, international guest base needing multiple currencies and payment options.
• Properties aiming to accept contactless, mobile wallets, and alternative payment methods like AliPay and WeChatPay.
• Hotels with existing acquirer relationships who want to retain control over their payment provider.
• Hotels looking for a unified platform that covers online, in-store, and mobile payments.

Not ideal if your hotel operates solely domestically with simple payment needs or prefers minimal system complexity.

What Type of Hotel Should Use ROH?

• Hotels seeking to automate their payment and invoicing workflows, especially those with high transaction volume.
• Properties focused on improving cash flow with real-time reporting and notifications.
• Hotels that want a user-friendly interface requiring minimal staff training.
• Properties that value quick onboarding and responsive support.

Not ideal if your hotel relies heavily on multiple complex integrations or requires a broad set of payment methods beyond automation and simple billing.

The Bottom Line for Hotels

Planet Payments and ROH serve different hotel profiles. Planet’s extensive payment options and global integrations suit large, international hotels with complex needs. ROH’s automation, ease of use, and supportive service make it ideal for properties prioritizing operational efficiency and quick deployment.

If your hotel operates internationally, with multiple currencies and diverse payment methods, Planet offers the flexibility you need. Its wide partner network and feature set support complex, multi-channel payment processes.

Conversely, if you want to simplify your financial workflows, reduce manual errors, and rely on a platform praised for support and ease of use, ROH is the better choice. Its recent reviews demonstrate a stable, user-centric approach that can quickly improve your cash flow and staff productivity.

In summary, for a hotel looking for broad payment options and global reach, go with Planet Payments. For a property prioritizing automation, operational simplicity, and excellent support, choose ROH. Your decision should align with your operational complexity and growth ambitions.