Redforts vs. ThinkReservations PMS:
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The Decision

Choosing the right property management system (PMS) for your hotel is critical. Both Redforts and ThinkReservations aim to streamline your operations, but they differ significantly in scope, features, and user feedback. Your decision hinges on what your hotel needs most—whether it's an all-in-one platform or a focused, easy-to-use PMS with strong OTA integrations.

Redforts offers a comprehensive suite of modules, including revenue management and guest CRM, ideal for properties seeking an integrated solution. ThinkReservations, meanwhile, emphasizes simplicity, automation, and direct OTA connectivity, targeting hotels prioritizing operational efficiency and revenue growth.

Are you better served by an extensive, customizable platform or a straightforward, highly rated PMS with excellent support? Let’s compare both options across key areas.

Is Redforts or ThinkReservations Better for Hotels?

Redforts and ThinkReservations serve different hotel profiles. Redforts provides an all-in-one management suite with 46 features, including guest CRM, housekeeper mobile apps, and revenue modules, making it suitable for larger or more complex properties. ThinkReservations focuses on core PMS functions, OTA integrations, and upselling tools, with a simpler interface preferred by smaller hotels and B&Bs.

Redforts has only 40 reviews, with the most recent being over six months old, which limits the recency of user feedback. ThinkReservations, however, boasts 356 reviews, with four recent reviews in the last six months, giving you a clearer picture of current performance.

Given the review count and recent activity, ThinkReservations is better documented for current hotel needs. Do you prefer an extensive feature set or a straightforward, well-rated PMS? The answer informs your choice.

ThinkReservations vs Redforts: Which Should Your Hotel Choose?

If your hotel needs a robust, feature-rich platform with integrated revenue management, guest CRM, and extensive module options, Redforts could be a fit. Its all-in-one approach simplifies management but may require more training and customization.

Conversely, if your priority is ease of use, seamless OTA integrations, and strong support, ThinkReservations is the better choice. Its high user ratings (4.88/5 from 356 reviews) and recent positive feedback reflect a mature, reliable platform ideal for small to mid-sized hotels aiming for operational efficiency.

For properties seeking a full management ecosystem, Redforts delivers. For those valuing simplicity and connectivity, ThinkReservations offers a more proven, highly rated solution.

Is Redforts or ThinkReservations Easier to Use?

Redforts holds a slightly lower ease of use score (4.68/5) compared to ThinkReservations (4.82/5). User reviews highlight Redforts' intuitive design, but some mention the interface could benefit from modernization. Its onboarding process is rated 4.32/5, indicating good but not exceptional ease for staff adoption.

ThinkReservations, rated 4.82/5 for ease of use, receives praise for its straightforward interface and quick onboarding, with many users describing it as "like adding another employee" to their team. Recent reviews emphasize its simple navigation and reliable support, which minimizes staff training time.

Edge: ThinkReservations.

Which Has Better Features: Redforts or ThinkReservations?

Redforts offers 46 features, including unique modules like guest CRM, integrated ID scanning, lobby kiosk, revenue management, and automated space optimization—features that are absent in ThinkReservations. These specialized tools support complex property operations and personalized guest engagement.

ThinkReservations provides 35 shared features plus 4 exclusive functions like automated night audits, ancillary revenue tracking, shift planning, and integrated payment terminals, focusing on operational automation and revenue opportunities. While its feature set is slightly narrower, it’s tailored to streamline daily tasks.

In terms of feature count and specialization, Redforts’s extensive modules give it an edge for larger or more complex properties. For smaller hotels, ThinkReservations’s core automation and OTA integrations may suffice.

Edge: Redforts.

Which Has Better Customer Support: Redforts or ThinkReservations?

Redforts scores 4.53/5 for customer support, with reviews praising its friendly and responsive team. However, some users mention inconsistent support, possibly due to its smaller user base and regional focus.

ThinkReservations scores higher, 4.82/5, with reviews emphasizing its accessible, knowledgeable support team, often describing it as “like having another employee.” Recent reviews call out their quick responses and proactive help, making support a key strength.

Given the recent review volume and higher ratings, ThinkReservations clearly has superior support. Edge: ThinkReservations.

Which Has More Integrations: Redforts or ThinkReservations?

Redforts has 2 verified integrations, including a channel manager and payment requests, with limited third-party connections. ThinkReservations, with 16 integrations, connects easily with OTAs like Airbnb, Expedia, Tripadvisor, and OpenKey, plus other tools such as Sojern and TrustYou.

The broader integration ecosystem of ThinkReservations offers greater flexibility for your tech stack, particularly if your hotel relies heavily on OTAs and third-party services. For extensive connectivity, ThinkReservations has the edge.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: Redforts or ThinkReservations?

Redforts has a review score of 0/5 from 40 reviews, reflecting a small and less recent feedback pool, limiting the reliability of current ratings. In contrast, ThinkReservations boasts a 4.88/5 rating based on 343 reviews, with recent feedback indicating consistent satisfaction.

Hotels of all sizes, especially small and boutique properties, tend to rate ThinkReservations higher due to its ease of use, excellent support, and automation features. The large volume and recency of reviews give ThinkReservations a clear advantage here.

Edge: ThinkReservations.

How Much Do Redforts and ThinkReservations Cost?

Both Redforts and ThinkReservations are priced at a $500 one-time fee, with no ongoing subscription or implementation costs. This straightforward pricing makes budgeting easier, but it’s worth noting that additional modules or integrations may incur extra charges.

Since pricing is identical, your choice depends on the value and features offered rather than cost. Evaluate which platform provides the necessary functionalities within this flat fee.

What Type of Hotel Should Use Redforts?

• Hotels that need an all-in-one management platform with integrated revenue and guest relationship tools.
• Properties with complex operations requiring modules like housekeeper apps, ID scanning, or automated space optimization.
• Hotels seeking a customizable system with a variety of modules to tailor to their needs.
• Larger boutique hotels or hostels with enough staff to leverage the full suite of features.

Not ideal if your hotel favors quick setup, simple management, or has minimal operational complexity, as Redforts’s extensive modules may be overwhelming.

What Type of Hotel Should Use ThinkReservations?

• Small to mid-sized hotels, B&Bs, and inns looking for an intuitive, easy-to-manage PMS.
• Properties prioritizing OTA connectivity, automated upselling, and operational automation.
• Hotels aiming to increase revenue through integrated booking engines and direct channel partnerships.
• Teams that value strong customer support, quick onboarding, and reliable performance.

Not ideal if you require a broad set of specialized modules like guest CRM, revenue management, or employee messaging, as ThinkReservations focuses on core PMS and automation.

The Bottom Line for Hotels

Redforts and ThinkReservations cater to different hotel management styles. Redforts is a comprehensive, module-rich platform suitable for properties with complex needs and larger operational scope. ThinkReservations, with its high ratings, recent reviews, and focus on automation and connectivity, appeals more to smaller hotels seeking simplicity and efficiency.

If your hotel needs a full-featured, customizable system, Redforts can deliver. However, for most hotels prioritizing ease of use, support, and OTA integrations, ThinkReservations stands out as the more reliable choice.

For properties aiming to modernize with minimal fuss, go with ThinkReservations. If your hotel requires a tailored, all-in-one management suite with advanced modules, Redforts could be the better fit. Ultimately, recent reviews and higher overall ratings favor ThinkReservations, making it the stronger recommendation for most hoteliers.