Resly PMS vs. ThinkReservations PMS:
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The Decision

Choosing the right property management system (PMS) hinges on your hotel's specific needs, operational complexity, and growth ambitions. Resly PMS and ThinkReservations PMS both aim to streamline your operations, but they diverge significantly in market presence, features, and user feedback. Your decision should be rooted in which platform aligns best with your hotel’s size, segment, and technological requirements.

Resly is a newer player, focusing on management rights and short-term rentals, with no recent reviews. ThinkReservations, by contrast, boasts over 350 recent reviews and a high customer recommendation rate, making it a more proven choice for many hoteliers. Which platform will truly serve your needs?

Is Resly PMS or ThinkReservations PMS Better for Hotels?

Resly PMS specializes in management rights and holiday letting, offering features like integrated ID scanners, guest CRM, and automated housekeeper alerts. ThinkReservations caters to a broader segment, including B&Bs, boutique hotels, and resorts, emphasizing OTA integration, upselling, and automated night audits.

Resly's focus on short-term rentals means it handles management rights with tailored trust accounting, but it lacks many integrations and user feedback. ThinkReservations’ extensive integrations with OTAs and a large, recent review base mean you benefit from a proven, reliable system. Given their review volume and recent feedback, ThinkReservations' position as a more established solution is clear. Are your hotel’s needs better served by a specialized or a more versatile PMS?

ThinkReservations PMS vs Resly PMS: Which Should Your Hotel Choose?

If your hotel operates primarily in North America and prioritizes seamless OTA connectivity, revenue management, and extensive support, ThinkReservations is the clear choice. Its 356 reviews, mostly from recent months, confirm its effectiveness for a range of property types, especially B&Bs and small hotels.

Resly, with no recent reviews and a narrower feature set, might appeal if your focus is management rights or short-term rental management in Asia Pacific. For most hoteliers evaluating current offerings, ThinkReservations provides proven support, integrations, and features to grow revenue and improve operational efficiency.

Is Resly PMS or ThinkReservations PMS Easier to Use?

ThinkReservations earns a high ease-of-use rating of 4.82/5 based on recent reviews, praised for its intuitive interface, seamless onboarding, and staff-friendly design. Many users highlight how quickly staff adapt and how support is readily available, with quotes like, “Support is fantastic, and onboarding was effortless.”

Resly, lacking any user reviews or ratings, offers no concrete data. Given its focus on simplifying complex trust accounting and holiday management, it may be straightforward for niche users, but without recent feedback, you can't reliably gauge its ease of use. Edge: ThinkReservations.

Which Has Better Features: Resly PMS or ThinkReservations PMS?

Resly offers 13 unique features, including guest CRM, integrated ID scanners, automated room assignments, and online checkout, tailored to management rights and holiday letting. ThinkReservations boasts 7 exclusive features like EPoS, gift vouchers, automated night audit, and multi-lingual support, alongside a total of 32 shared features.

While Resly’s features are suited for short-term rentals and management rights, ThinkReservations’ broader suite caters to varied hotel segments, especially those seeking OTA integration and upselling. Given the volume and variety of features, ThinkReservations’ feature set is more comprehensive. Edge: ThinkReservations.

Which Has Better Customer Support: Resly PMS or ThinkReservations PMS?

ThinkReservations has a perfect recent review score of 4.82/5, with many users commenting on its quick, knowledgeable support, and seamless onboarding. Review quotes include praise for its 24/7 support and dedicated help, making it a dependable partner.

Resly's support data is unavailable, leaving no recent feedback to assess. Without a review base, support reliability remains unverified. Based on current evidence, ThinkReservations clearly outperforms here. Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: Resly PMS or ThinkReservations PMS?

Resly has no reviews, which makes it impossible to determine user satisfaction. Conversely, ThinkReservations holds a 4.88/5 overall rating from 356 recent reviews, with 97% likelihood to recommend, especially praised by small and boutique hotels.

Hotel segments like inns and B&Bs tend to rate ThinkReservations particularly highly due to its ease of use and support. Given the extensive recent reviews and high ratings, ThinkReservations is the stronger choice for user satisfaction. Edge: ThinkReservations.

How Much Do Resly PMS and ThinkReservations PMS Cost?

Resly provides no pricing details; it appears to be a custom or unpublicized solution, limiting comparability. ThinkReservations charges a flat $500 setup fee, with no ongoing subscription costs publicly listed, but some reviews mention additional fees for channel management and certain features.

The lack of transparent pricing for Resly makes it difficult to compare value directly. However, given ThinkReservations' clear, predictable pricing and proven ROI from reviews, it offers more clarity and confidence in budget planning. Edge: ThinkReservations.

What Type of Hotel Should Use Resly PMS?

• Hotels managing management rights or short-term holiday rentals in Asia Pacific or similar markets.
• Teams that prioritize trust accounting and guest management tailored to holiday letting.
• Properties that need integrated ID scanners and guest CRM.
• Small operators seeking a simplified, focused system.

Not ideal if:

• You operate in North America or require extensive OTA integrations.
• Your hotel needs broad features like night audit automation or multi-lingual support.
• You want to leverage a large community of reviewers and proven support.

What Type of Hotel Should Use ThinkReservations PMS?

• Small hotels, B&Bs, inns, and boutique properties, especially in North America.
• Hotels seeking extensive OTA integrations, upselling, and revenue management tools.
• Teams that benefit from automated night audits, online support, and detailed reporting.
• Properties needing multi-channel connectivity, including Airbnb, Expedia, and TripAdvisor.

Not ideal if:

• You operate management rights or short-term rentals only, where Resly's niche features are better suited.
• Your hotel is in regions outside North America and requires localized support.
• Your primary focus is on complex trust accounting or specialized property rights management.

The Bottom Line for Hotels: Resly vs ThinkReservations

Resly is a specialized system designed for management rights and holiday letting in specific markets, with a focus on trust accounting and guest management. However, it lacks recent user feedback, integrations, and feature breadth, making it less reliable for the average hotel seeking operational efficiency and revenue growth.

ThinkReservations is a mature, well-reviewed PMS with extensive features, integrations, and proven support. It excels in supporting small to medium-sized hotels, B&Bs, and boutique properties, especially in North America, with a track record of boosting revenue and streamlining operations.

If your hotel operates in North America and values a proven, feature-rich platform with high customer satisfaction, choose ThinkReservations. If you manage holiday rentals or have niche needs in Asia Pacific, and trust accounting is your priority, Resly might be a fit—but be aware of its limited recent feedback.

In conclusion, for most hotels evaluating current options, ThinkReservations' extensive reviews and recent performance data make it the safer, more reliable investment.