Rezovation vs. ThinkReservations PMS:
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The Decision

Choosing a property management system (PMS) is crucial for your hotel’s operational efficiency, guest satisfaction, and revenue growth. Rezovation and ThinkReservations both aim to streamline your workflows, but they differ significantly in features, user feedback, and market presence. Rezovation claims to be a comprehensive solution for small hotels, inns, and B&Bs, while ThinkReservations offers a broader set of features with a strong user base and recent glowing reviews. Which one aligns better with your hotel’s needs?

Is Rezovation or ThinkReservations Better for Hotels?

Rezovation is an established player in the small hotel and B&B niche, boasting over 7,500 properties, mainly in the boutique, inn, and bed & breakfast segments. It provides real-time reservation services, website design, and internet marketing tools to boost your online visibility. However, Rezovation's lack of recent reviews and a zero score on HotelTechReport raise questions about ongoing support and product innovation.

ThinkReservations, by contrast, has over 350 reviews, predominantly recent, with a near-perfect 4.88/5 rating. It offers a comprehensive suite of 39 features, including integrated channel management, a booking engine, and guest communication tools, making it a versatile choice for many hotel types. The strong recent feedback suggests its product is actively maintained and appreciated by users. Are you looking for a long-established provider or a modern, highly-rated system?

ThinkReservations vs Rezovation: Which Should Your Hotel Choose?

If your priorities include a user-friendly platform, robust integrations, and reliable support, ThinkReservations is the clear choice. Its high review count and recent positive feedback indicate a mature, well-supported product ideal for hotels that want operational clarity and revenue opportunities like upselling and automated guest communications.

If your hotel operates primarily as a small inn or B&B seeking a simple reservation system and website tools without complex channel management or extensive integrations, Rezovation might seem appealing. However, given Rezovation’s lack of recent reviews and a score of zero, it’s difficult to recommend it confidently for ongoing support or innovation.

In summary, for most hotels today, ThinkReservations offers a more trusted, feature-rich, and well-supported solution that can adapt to your evolving needs.

Is Rezovation or ThinkReservations Easier to Use?

Rezovation's usability is difficult to evaluate due to the absence of recent reviews or detailed UI ratings, but its limited feature set suggests a straightforward, perhaps less modern interface. Conversely, ThinkReservations scores 4.82/5 for ease of use, with many reviews highlighting its intuitive design, seamless onboarding, and accessible support team.

Most users find ThinkReservations’ interface simple to navigate, with clear dashboards and quick learning curves. Additionally, the recent reviews reinforce that staff adoption is smooth, and onboarding experiences are highly rated. Edge: ThinkReservations.

Which Has Better Features: Rezovation or ThinkReservations?

Rezovation offers core property management functionalities, but no unique features or advanced modules are listed outside reservation and website design. ThinkReservations, however, provides 39 features, including a channel manager, booking engine, guest messaging, automated night audit, and digital registration.

Features like integrated payment processing, multi-currency support, guest profiles, and real-time reporting give ThinkReservations a distinct edge. Its extensive feature set caters to a wide range of operational needs, from revenue management to guest communication. Edge: ThinkReservations.

Which Has Better Customer Support: Rezovation or ThinkReservations?

Rezovation’s support reputation is unclear, with no recent reviews or rating data available. Conversely, ThinkReservations scores 4.82/5 for customer support, with many reviews praising its responsiveness, knowledgeable staff, and quick problem resolution.

Users consistently mention that support is accessible and helpful, with some describing it as "like adding another employee." Recent reviews reinforce that their support team is reliable and proactive. Edge: ThinkReservations.

Which Has More Integrations: Rezovation or ThinkReservations?

Rezovation does not list any verified integrations or partnerships, which limits its connectivity options. ThinkReservations integrates with 16 verified partners, including major OTAs like Airbnb, Expedia, and Tripadvisor, plus tools like Sojern, TrustYou, and OpenKey.

This range of integrations simplifies distribution and guest engagement, enabling your hotel to connect with multiple channels effortlessly. The active partner ecosystem makes ThinkReservations more adaptable to your current and future technology needs. Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: Rezovation or ThinkReservations?

Rezovation has a review count of zero, so there’s no recent or user-rated data to gauge hotel satisfaction. ThinkReservations, on the other hand, has 356 reviews with an overall rating of 4.88/5, and a 97% likelihood to recommend, reflecting high satisfaction across segments.

Most reviews are recent, and properties of all sizes and types, especially Bed & Breakfasts and boutique hotels, praise its ease of use and support. Given the volume and recency of reviews, ThinkReservations clearly has the stronger reputation. Edge: ThinkReservations.

How Much Do Rezovation and ThinkReservations Cost?

Rezovation's pricing details are not publicly available, making it difficult to assess its value. ThinkReservations charges a straightforward $500 monthly base fee, with no additional implementation or channel fees, which many users find transparent and predictable.

Considering the feature set and recent reviews, ThinkReservations offers good value for the price, especially given the included integrations and support. Rezovation’s undefined pricing makes it hard to compare value directly.

What Type of Hotel Should Use Rezovation?

• Hotels that primarily need a simple reservation and website tool without complex distribution.
• Small inns or B&Bs looking for an affordable, easy-to-manage system.
• Properties with limited technical staff who want minimal setup.
• Hotels that operate mainly within local markets and don’t need extensive online distribution.

Not ideal if you require advanced revenue management, multi-channel distribution, or scalable integrations.

What Type of Hotel Should Use ThinkReservations?

• Small to medium-sized hotels, inns, and boutique properties looking for a feature-rich PMS.
• Hotels that want to expand their OTA presence via integrated channel management.
• Teams seeking intuitive user interfaces with quick onboarding.
• Hotels focused on increasing revenue through upselling and automated guest communications.
• Properties that value strong customer support and continuous platform improvements.

Not ideal if your hotel operates at a large scale and requires enterprise-grade solutions with extensive customization.

The Bottom Line for Hotels

Rezovation is a longstanding solution designed for small boutique hotels and B&Bs, but its lack of recent updates and reviews make it less reliable today. ThinkReservations, with over 350 recent reviews and a 4.88/5 rating, is a proven, well-supported PMS that offers a broad set of features suited for most small to mid-sized hotels.

If your goal is a dependable, user-friendly system that enhances operational efficiency and revenue, ThinkReservations is the clear choice. It’s especially strong if you value integrations, support, and a proven track record. Rezovation might appeal if your hotel needs minimal features and a simple reservation system, but the evident lack of recent support and reviews suggests it’s not the best choice moving forward.